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Audi Hoffman Estates
Hoffman Estates, IL
5,734 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,734 reviews
Verified Customer
June 22, 2021
I have had my servicing at Hoffman 3 times, it has been terrible the last 2 times. The staff has no idea what appointments are scheduled. So when you are not aware of anything, instead of making sure every terrible the last 2 times. The staff has no idea what appointments are scheduled. So when you are not aware of anything, instead of making sure everything goes smoothly after that, they are rude and blame the customer. I honestly expected Audi to be more organized than this. Given that this was the second time this happened, I even escalated the issue to Andy Emberton this time. He did nothing. More
by Ravi
Employees Worked With
Andy Emberton, Mike Colles
June 22, 2021
Was a pleasure dealing with Rick and the service team. They communicated well during the process and went above and beyond when presenting my car back to me. They communicated well during the process and went above and beyond when presenting my car back to me. More
by maugusta88
Employees Worked With
Rick Kelstrom
June 22, 2021
Very easy to work with, explained all the important details of the care very efficiently. Accommodated my schedule and had me in and out driving my car in under an hour (including a test drive). details of the care very efficiently. Accommodated my schedule and had me in and out driving my car in under an hour (including a test drive). More
by driver123
Employees Worked With
June 21, 2021
June 20, 2021
Professional from the start and Sabina walked us thru the entire purchase process as well as following up afterwards! Highly recommend Audi of Hoffman Estates and having a blast with my new ride! entire purchase process as well as following up afterwards! Highly recommend Audi of Hoffman Estates and having a blast with my new ride! More
by JEANINE
Employees Worked With
Sabina Numanovic
June 18, 2021
I have always had excellent service from this dealership. This is my second Audi that I have bought from this dealership. Rick Kelstrom usually takes care of our cats, and he excels in service. This is my second Audi that I have bought from this dealership. Rick Kelstrom usually takes care of our cats, and he excels in service. More
by PamelaDry13
Employees Worked With
Rick Kelstrom
June 18, 2021
Great people and friendly service. Bob was knowledgeable and very helpful in the test drives and putting the deal together. The process from agreeing on terms to actually getting out the door way too long t and very helpful in the test drives and putting the deal together. The process from agreeing on terms to actually getting out the door way too long though and needs to be reconsidered. 6 hours is too long in a dealership to buy a car. More
by BRENDAN4140
Employees Worked With
June 18, 2021
We had a great experience at Audi Hoffman Estates. Carlo was wonderful to work with and we couldn’t be happier with our purchase as a result. Thank you Carlo for the outstanding customer service! was wonderful to work with and we couldn’t be happier with our purchase as a result. Thank you Carlo for the outstanding customer service! More
by Singh54
Employees Worked With
