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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,770 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,770 reviews

December 18, 2024

Failed to diagnose serious defects which I brought to your attention. Was told everything was fine, but another dealer found what I was concerned about and corrected it. Very unhappy with the service dep More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabela Tanase
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Dec 22, 2024 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 17, 2024

Carlo was so nice and helpful. I am really satisfied with my car and the purchasing price. The whole processes so efficient. I bought my loved car in a very short period of time wh More

by Xiaolan Lei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Audi Hoffman Estates responded

We are so glad that we had the opportunity to work with you, and that Carlo could make this a top-notch experience. We look forward to continuing to serve you in the future!

December 15, 2024

The dealer and team did a fantastic job. I would buy from them again. Great team. More

by SMITHKHJ133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabela Tanase, Tamara Janecek
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

December 15, 2024

My experience working with Carlo at Audi Hoffman Estates has been fantastic! Great communicator and made the overall experience of purchasing a vehicle painless. I certainly will be using them again in the More

by ahathawa73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Audi Hoffman Estates responded

Here at Audi Hoffman Estates, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 15, 2024

Very slow service. Recommendations for car were standard- not based on needs of car. Lack of detail to help make informed decision. More

by JEN.ELIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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December 14, 2024

As always, Audi Hoffman Estates proves that they are the best Audi dealer in the country, including the best Service Department. People are friendly and helpful, and the service technicians are experts. More

by Billdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy in Service
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

December 14, 2024

Everything was great other than took longer than expected. Was told it would take about an hour when I made appointment. Was told I would be out by 11:30 when I got there. Ended up leaving around 12 More

by JERRY.J.MAGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy was nice. Had long white hair and beard
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Dec 16, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

December 14, 2024

Staff was friendly. Was told it would take an hour and it took two hours for them to program my key fobs. More

by SKM713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

December 14, 2024

Great service with friendly staff. Called and had my service scheduled quickly and professionally. Best Audi dealer around. More

by Kwaksmundzki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

December 13, 2024

Service tech was great explained everything very well and everything was completed as he had listed in addition was incredibly grateful to receive back my vehicle with a complete interior and exterior was li More

by LSAEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep can’t remember his name but he was outstanding
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Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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