Audi Hoffman Estates

Fantastic diagonals and service. Brian is a great service representative and the techs are awesome and finding problems and fixing them. All my services have been great! representative and the techs are awesome and finding problems and fixing them. All my services have been great! More

Very good service and my queries were answered very promptly. I was given special attention everytime I was in the showroom. Special thanks to Isabela. :) promptly. I was given special attention everytime I was in the showroom. Special thanks to Isabela. :) More

Ricky was outstanding. Explained everything to me and delivered on his promise to get me out of there in enough time to make another appt! Excellent service all the way around! delivered on his promise to get me out of there in enough time to make another appt! Excellent service all the way around! More

Check in was fast and friendly done in 12 minutes. I checked in and used a curtsy car for the day. I was contacted before and after service done. Mechanic sent video after job completed. Very satisfi checked in and used a curtsy car for the day. I was contacted before and after service done. Mechanic sent video after job completed. Very satisfied. More

Great service ! Can’t say enough about Rick. First Class ! I wouldn’t buy from anyone but Audi Hoffman Estates in the Chicago area. I’ll be back ! ! I wouldn’t buy from anyone but Audi Hoffman Estates in the Chicago area. I’ll be back ! More

Called and left a message to set up appt and never called back. After service was performed, I left a message about one issue. Never got called back. back. After service was performed, I left a message about one issue. Never got called back. More

Bought a car from out of state February 3, 2021. I flew in to pick it up February 16, 2021. They gave me an invalid title for the car, but I didn’t know until I tried to register it in my home state (title in to pick it up February 16, 2021. They gave me an invalid title for the car, but I didn’t know until I tried to register it in my home state (title in title out state). I had a 30 day drive away sticker from them but cannot get any type of documentation that makes the car drivable. I have no title, but keep being told that the previous owner is so nice and he is trying to get a new title so I can get a title and registration. I call every few weeks for an update and am told the same thing. The previous owner is really nice. Now we just have to wait. Thursday May 13, I called and told them I needed some kind of follow up as my friend who has been loaning me their car needs it back and rentals are completely unavailable in my state due to tourism using all the rentals. She told me she has other lenders calling all the time trying to get titles. So do I not matter because I paid for my car and still have no title? Should I get a lender? She hung up on me. 14 plus weeks. No title. No resolution. Just a hang up. More

Great professional. Extreme patient and great with explains details. Carlo strives to ensure customer satisfaction. I would recommend everyone to see Carlo as he will bring you best experience possibl explains details. Carlo strives to ensure customer satisfaction. I would recommend everyone to see Carlo as he will bring you best experience possible More

I had great experience while visiting the Hoffman Estates Audi dealer. It was easy to make my appointment for service. They were on time and finished my oil change in the amount of time they told me it woul Audi dealer. It was easy to make my appointment for service. They were on time and finished my oil change in the amount of time they told me it would take. More

Thank you for exceeding my expectations of customer service. The entire staff at Audi Hoffman Estates are wonderfully customer oriented, highly efficient and most importantly, kind. service. The entire staff at Audi Hoffman Estates are wonderfully customer oriented, highly efficient and most importantly, kind. More