Audi Hoffman Estates

Had a very positive experience with the service department. Staff was friendly, knowledgeable and very helpful in handling my service needs. Look forward to visiting again. department. Staff was friendly, knowledgeable and very helpful in handling my service needs. Look forward to visiting again. More

I am normally very pleased with HE Audi, but my last experience was less than ideal. My wife's Q5 showed a glow plug warning while she was driving, and the car wasn't performing very well, she had troub experience was less than ideal. My wife's Q5 showed a glow plug warning while she was driving, and the car wasn't performing very well, she had trouble pulling out into traffic. I looked up the code in the manual, and it said to have the engine checked immediately. I called the service department to arrange to have my towed vehicle worked on. I explained what I needed and the service writer's first words out of his mouth were we can't even look at it until next week, maybe. Not who are you, have you had your car serviced here before, just, well bring it in and we'll get to it when we can. I called back, once I had arranged to have the car towed, and I talked with a woman service advisor, who was quite helpful. She asked for my telephone # so she could look up my vehicle. She found me in her system, and said to just have the tow truck driver drop the car, and she would take it from there. No need for me to follow the car, but that there were no loaners available at this time. I understand that, sometimes that happens. She did say that she was expecting one back on Wednesday, and she would put it in her notes, that I could come and get a loaner then. So I got an e-mail, stating that I had an appointment to pick up a loaner on Wednesday. Wednesday morning, I am heading in to the dealership and I received a call that went to VM from Mike, telling me that they didn't have a loaner available. Ok, no problem I guess. I received the video of Master Technician Tristan with a detailed multi point inspection video detailing what he observed, and recommendations, which I appreciated. He said he reset the glow plug fault, and that it didn't come back, and that he would continue to test drive to see if he could make the fault reoccur. It did not happen. Next thing I know, I'm receiving a call telling me that my car is ready for pick up. Mike told me that they put 100 miles on the car trying to make the fault appear, unsuccessfully. Now, I'm not reassured that this problem is fixed, and is not going to leave my wife stranded again. I'm not sure what I expected, but resetting a fault code, and recommending more than $1000 dollars in required maintenance without, in my mind adequately addressing what I brought it in for. Any way, that's my rant, like I said I have had 5 star experiences here, but not this time. More

Very pleased with the experience. I did not feel pressured. Valerie Vidal was my salesperson - she did a good job listening and putting me in a vehicle that met my needs and situation. A suggestio pressured. Valerie Vidal was my salesperson - she did a good job listening and putting me in a vehicle that met my needs and situation. A suggestion for your salespeople... I purchased a pre-owned vehicle. Valerie did not know the ownership/lease history of the vehicle. I subsequently learned it had been a vehicle used solely by the dealership, and had not been sold/leased to anyone else. This was an important piece of information influencing the purchase decision. I suggest your salespeople be provided access to records of pre-owned vehicles. More

My car purchasing experience, which included a car trade-in, was very pleasant. I was treated fairly, and had the benefit of an extremely knowledgeable sales rep in Isabella. trade-in, was very pleasant. I was treated fairly, and had the benefit of an extremely knowledgeable sales rep in Isabella. More

great experience fair price on the new car and on the trade in Isabella was very knowledgeable on the Audi product and was very nice to work with. trade in Isabella was very knowledgeable on the Audi product and was very nice to work with. More

Mike was extremely helpful and knowledgeable about the vehicle. He brought up things that were good to know that I might not have discovered on my own. He was very nice and made the buying experience plea vehicle. He brought up things that were good to know that I might not have discovered on my own. He was very nice and made the buying experience pleasant. More

Incorrect diagnosis, paid for extra diagnosis to get the wrong result. Did not provide multi point inspection, did not provide video of issues. Wanted $2400 for incorrect part replacements. Sent to Audi of wrong result. Did not provide multi point inspection, did not provide video of issues. Wanted $2400 for incorrect part replacements. Sent to Audi of Westmont for proper repair on a 2007 Audi Q7 air suspension problem. Took three days to diagnose, the issue stated was never there. More

40k maintenance on my A4. Provided loaner. Moved me in and out quickly when I checked in and when I returned for pickup. No issues. and out quickly when I checked in and when I returned for pickup. No issues. More

Nicolette was a pleasure to work with, will definitely refer family/friends to her in the future. I was impressed with how quickly and efficiently the Audi team worked me through the process. refer family/friends to her in the future. I was impressed with how quickly and efficiently the Audi team worked me through the process. More

Friendly and professional car service but several employees are not wearing masks correctly. Two wore them like chin straps. Others in the sales area were mask-less. This is unacceptable. The day my employees are not wearing masks correctly. Two wore them like chin straps. Others in the sales area were mask-less. This is unacceptable. The day my car was serviced I had just learned a friend’s brother (a recently retired IL doctor) and his wife had died from Covid-19 after contracting it over the holidays. Coming across the aloof attitude at Audi was disturbing. The virus is real, people! Provide your employees with proper masks and require they be worn properly. Please note that the young woman who handled my check in and loaner and the young woman who handled payment WERE wearing their masks CORRECTLY. More