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Audi Hoffman Estates
Hoffman Estates, IL
5,765 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,765 reviews
February 18, 2021
Great to deal with Gave fair price For my car and new Great to deal with Gave fair price For my car and new car Financing was little difficult Would buy again from dealer Looking for ward to ser Great to deal with Gave fair price For my car and new car Financing was little difficult Would buy again from dealer Looking for ward to service More
by MORGAN4447
Verified CustomerEmployees Worked With
February 18, 2021
Staff was friendly, but not very knowledgeable. I have a 2018 RS5 WITH warranty! Im not sure why you guys are telling me i need to pay a diagnostic fee to diagnose the electrical issue i’m having, what’s th 2018 RS5 WITH warranty! Im not sure why you guys are telling me i need to pay a diagnostic fee to diagnose the electrical issue i’m having, what’s the point of having a warranty if i need to pay to find out what’s wrong with my car... Overall Samantha in service was very nice and gets a 5/5 for me. Regardless i’m taking my car to a different audi dealership where i don’t need to pay 500+ for a diagnosis. Thank you. More
by Patrick M
Employees Worked With
Samantha Service
February 17, 2021
We always are well-taken care of at our Audi Dealership in Hoffman Estates. This was a routine service maintenance requiring spark plugs, brake fluid, and new wipers. in Hoffman Estates. This was a routine service maintenance requiring spark plugs, brake fluid, and new wipers. More
by Cslot10
Employees Worked With
Rick Kelstrom, Mike Colles
February 17, 2021
Always great service at this dealer. Been using them for over a decade with no issues . Id highly recommend them for service your audi cars over a decade with no issues . Id highly recommend them for service your audi cars More
by WADESH
Employees Worked With
Rick Kelstrom, Mike Colles
February 17, 2021
Great service, great people. I appreciate their knowledge and professionalism. By far, best service department I have ever dealt with. I will continue to bring our cars here for service. and professionalism. By far, best service department I have ever dealt with. I will continue to bring our cars here for service. More
by BRADLEYRASCH
Employees Worked With
Rick Kelstrom, Aaron Brunson, Mike Colles
February 16, 2021
Nicolette was fantastic. I’m a repeat customer and had the experience I’ve come to expect. Ed was awesome too! I would recommend this dealership to everyone the experience I’ve come to expect. Ed was awesome too! I would recommend this dealership to everyone More
by SRADERSTORF
Employees Worked With
Ed in finance.. 5 star, Nicolette Grivas
February 16, 2021
Almost entire negation was over the phone, by the time I got to the dealership was in and out in under an hour. Of course, the vehicle is awesome!! got to the dealership was in and out in under an hour. Of course, the vehicle is awesome!! More
by FRIGULETTOP
February 15, 2021
Excellent service thank you very much!Audi could of sent out a letter or email about problem however to save time mine and service department out a letter or email about problem however to save time mine and service department More
by cheryl
Employees Worked With
Andy Emberton, Mike Colles
February 15, 2021
Rick Kelstrom as usual, was the first person to greet me when I drove in to the garage. Rick is always professional, kind , and very friendly. He checked in with me to give updates as I waited in the very when I drove in to the garage. Rick is always professional, kind , and very friendly. He checked in with me to give updates as I waited in the very clean lobby. I was pleased that my car was also cleaned inside and out. Great service. More
by Jeanal1!
Employees Worked With
Rick Kelstrom
February 15, 2021
Please change your policy and align with the CDC on wearing masks. This is a public safety issue and I was dismayed and terribly disappointed to see these rules of engagement not adhered to. wearing masks. This is a public safety issue and I was dismayed and terribly disappointed to see these rules of engagement not adhered to. More
by ANDREWWRIGHT121
Employees Worked With
Unsure of name
