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Audi Hoffman Estates
Hoffman Estates, IL
5,750 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,750 reviews
January 22, 2021
Jacke was a amazing sales guy, great customer service Listen well. Finance manager should work on his people skills and Custer service approach. He’s the last guy to the customers. That makes a big diffe Listen well. Finance manager should work on his people skills and Custer service approach. He’s the last guy to the customers. That makes a big difference on coming back. More
by Brian
Verified CustomerEmployees Worked With
Jacek Rudzinski
January 22, 2021
Andy is the best. Always treats me and my A8 well. Good availbility of loaner cars. I love the video app that messages me the result of the repair availbility of loaner cars. I love the video app that messages me the result of the repair More
by tenby1
January 22, 2021
This was only the second time that I have taken the vehicle in for service. Once for oil change and this last time for recall repair. Getting a convenient appointment time was easy for each occasion vehicle in for service. Once for oil change and this last time for recall repair. Getting a convenient appointment time was easy for each occasion and the service personnel were both friendly and capable. The video analysis provided for the multi-point inspection was a nice bullet point list to have for review. More
by NA
Employees Worked With
Rick Kelstrom
January 21, 2021
This is the second maintenance visit I’ve had with Audi - Hoffman Estates. Both experiences have been wonderful! Everyone is polite and professional. The service was provided in a timely manner. Hoffman Estates. Both experiences have been wonderful! Everyone is polite and professional. The service was provided in a timely manner. More
by Kkopetsky
Employees Worked With
Ted McConnell, Rick Kelstrom, Mike Torelli, Mike Colles
January 19, 2021
An awesome experience. Everyone is so professional when dealing with costumer. You are constantly updated about your vehicle. The Service department is so clean and so as the waiting area. dealing with costumer. You are constantly updated about your vehicle. The Service department is so clean and so as the waiting area. More
by JANRY70
Employees Worked With
Andy Emberton
January 17, 2021
Rick kelstrom is top notch in customer service. Yearly vehicle service was completed quickly. I was assured a periodic brake squeak not found today will be addressed. vehicle service was completed quickly. I was assured a periodic brake squeak not found today will be addressed. More
by JOHN.P1975
Employees Worked With
Rick Kelstrom
January 16, 2021
Andy was very helpful! Called with updates, pricing and expectations. Was thorough and helpful! Thank you for your assistance and follow up on Wednesday! Thanks! expectations. Was thorough and helpful! Thank you for your assistance and follow up on Wednesday! Thanks! More
by Rochelle
Employees Worked With
Andy
January 16, 2021
Sabina sold me my first e-tron and was very patient at my amazement for how quiet and sophisticated the vehicle is! Loving it even as I’m still learning how best to drive electric. Thanks! amazement for how quiet and sophisticated the vehicle is! Loving it even as I’m still learning how best to drive electric. Thanks! More
by Iryn
Employees Worked With
Sabina Numanovic
January 15, 2021
Mike Macedon and team are great to work with. Took the time understand what we were looking for and worked a deal to make it happen. time understand what we were looking for and worked a deal to make it happen. More
by Happy Audi owner in Bartlett
Employees Worked With
