Audi Hoffman Estates

Carlo really knows his Audis and was a great help in communicating the details and getting a deal done quickly! He took the time to explain all of the features of the car followed up to make sure everyt communicating the details and getting a deal done quickly! He took the time to explain all of the features of the car followed up to make sure everything was running smoothly. Thanks Carlo! More

Very fair, friendly and honest dealership. Isabela was perfect sales person and Eddie the finance manager was just as great. I would definitely purchase from them again. perfect sales person and Eddie the finance manager was just as great. I would definitely purchase from them again. More

Outstanding experience. Iman did a great job. Really appreciate the level of customer service and detail. This is my second Audi purchase from this dealership and for good reason! appreciate the level of customer service and detail. This is my second Audi purchase from this dealership and for good reason! More

The man who opened the door for me was very, asked how's my car been treating me. The young man at the service desk was friendly then he sent me to a young girl. Don't know her name, long dark and glasses. my car been treating me. The young man at the service desk was friendly then he sent me to a young girl. Don't know her name, long dark and glasses. Rude, mumbled something under her breath, I asked if there was a problem. I will continue to do any business in Morton Grove. More

Excellent service. Mike was great. I Did notice quite a bit of mask non compliance from others in the facility in both service and sales which I don’t think projects the right attitude during the pandemic. bit of mask non compliance from others in the facility in both service and sales which I don’t think projects the right attitude during the pandemic. More

Bought the car elsewhere, but only arrive it here. Rick in service and Joe (mechanic) are top notch! Great communication and they always make things right. Highly recommended. in service and Joe (mechanic) are top notch! Great communication and they always make things right. Highly recommended. More

Mike Colles went out his way to keep me informed and when it became evident that my car had to be kept there overnight, he arranged a loaner for me. Thanks Mike it became evident that my car had to be kept there overnight, he arranged a loaner for me. Thanks Mike More

Awesome experience for our first Audi. First class operation. Jack was fantastic to work with and Finance clearly explained everything and was very efficient. Looking forward to a long relationship. operation. Jack was fantastic to work with and Finance clearly explained everything and was very efficient. Looking forward to a long relationship. More

The service team needs customer service training here. When paying top end labor rates, you expect professional courteous and prompt treatment from the service writers, and I failed to get that on my last When paying top end labor rates, you expect professional courteous and prompt treatment from the service writers, and I failed to get that on my last visit. I also overheard phone conversations with customers who’d called in and the professionalism gap wasn’t just with my service writer. They also round service hours up to the next full hour. A 1.2hr job will cost you 2 hrs. It feels like a cash grab at every turn. Brace yourself for a labor charge twice the cost of the battery being installed. I’ve found an independent import service center in Dundee that’ll get more of my business after this disappointing experience with Audi of Schaumburg. More

Carlo was very informative and knowledgeable about the car. You can tell that he takes pride in his work. It was a pleasure to have him help us. car. You can tell that he takes pride in his work. It was a pleasure to have him help us. More