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Audi Hoffman Estates
Hoffman Estates, IL
5,766 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,766 reviews
Verified Customer
November 23, 2020
Carlo is now my “car guy”! He explained the details of my new car transaction without a heavy “sales pitch”. He followed up with me after the purchaser to ensure I was happy and to answer any questions I ma new car transaction without a heavy “sales pitch”. He followed up with me after the purchaser to ensure I was happy and to answer any questions I may have. More
by kimballkingdom
Employees Worked With
November 21, 2020
Carlo was great he was incredibly knowledgeable about the vehicle and was well organized in having the vehicle ready when I arrived. I found the whole process was very simple and stress free. vehicle and was well organized in having the vehicle ready when I arrived. I found the whole process was very simple and stress free. More
by duhigk
Employees Worked With
November 21, 2020
The service was excellent and I really liked the video that was sent of the inspection. I totally appreciated that the car was washed including windows and the floor mats that was sent of the inspection. I totally appreciated that the car was washed including windows and the floor mats More
by Tammy
Employees Worked With
Andy and the man that took the video.
November 21, 2020
Good facility. Friendly staff. Clean. Good coffee. Wish there was some outdoor seating for waiting on nice weather days. A very nice loaner car was provided too. there was some outdoor seating for waiting on nice weather days. A very nice loaner car was provided too. More
by jmcdonald1316
Employees Worked With
Rick Kelstrom
November 21, 2020
Service Department had me in and out when dropping off and picking up! Will definitely return when next service is needed again on my Q5. Thank you! and picking up! Will definitely return when next service is needed again on my Q5. Thank you! More
by Kim
Employees Worked With
Rick Kelstrom
November 20, 2020
I have worked with your service rep Ted for about 7 I have worked with your service rep Ted for about 7 plus years now. He always provides a great service n is very helpful I have worked with oth I have worked with your service rep Ted for about 7 plus years now. He always provides a great service n is very helpful I have worked with other reps at Hoffman estates and there not as good to b honest he goes up n beyond to b helpful n of assistance I always request him over the others More
by Andy moore
Employees Worked With
Ted McConnell, Rick Kelstrom, Mike Torelli
November 20, 2020
Ted was great to work with, and made my service appointment a seamless process. My loaner was ready when I dropped it off in the morning, and I was in and out in 15 minutes. Pickup process was j appointment a seamless process. My loaner was ready when I dropped it off in the morning, and I was in and out in 15 minutes. Pickup process was just as easy. I'm very happy with the service I received. More
by khaas
Employees Worked With
Ted McConnell
November 20, 2020
My only complaint is that the service was expensive. Almost $1000 for one wheel bearing. However you guys did conductor repair in a timely fashion. Almost $1000 for one wheel bearing. However you guys did conductor repair in a timely fashion. More
by Tyler Tomczak
Employees Worked With
Ted McConnell, Rick Kelstrom, Mike Torelli, Mike Colles
November 18, 2020
Service at Hoffman Estates Audi is always exceptional. Ted kept me up to speed while I was there and I appreciated the video taken by the technician. Ted kept me up to speed while I was there and I appreciated the video taken by the technician. More
by SHARON.SNYDER
Employees Worked With
Ted McConnell
