Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,767 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
Contact Dealership
View Awards

1200 W Golf Rd

Hoffman Estates, IL

60169

Directions

By Type

Showing 5,767 reviews

November 18, 2020

Service at Hoffman Estates Audi is always exceptional. Ted kept me up to speed while I was there and I appreciated the video taken by the technician. More

by SHARON.SNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
Report | Print
November 18, 2020

Dean is a wonderful Salesperson, he works very hard to make the process as painless as possible. I recommend him to everyone I know who wants an Audi More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Turner
Report | Print
November 18, 2020

Car did not washwiting repair for 10hoursThey are not Car did not wash witing repair for 10hours They are not customer friendly. I am really think about to change dealer to other location. please impr More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Colles
Report | Print
Nov 24, 2020 -

Audi Hoffman Estates responded

Hi Tommy, I am sorry that things did not go as smoothly as you had expected during your service visit. If you would like to discuss further please feel free to give me a call with the details of your service visit and I would be happy to discuss them with you. Sincerely, Andy Emberton Service Director

November 17, 2020

Horrific experience with Ted McConnell. He lied and played games with me. Told me I needed new brakes and tires. I asked for a cost on Tuesday. I was sent a quote on Friday, after I had my car picked More

by Dianna E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted McConnel doesn't deserve 1 star, but the survey wont process without one!, Ted McConnell
Report | Print
Nov 24, 2020 -

Audi Hoffman Estates responded

Ms. Erenfried, First and foremost, I apologize if our level of communication did not meet your expectations during your service visit. Taking care of our clients in a timely and transparent manner is of utmost importance to us and a big reason why we have consistently been in the top ten percent of customer satisfaction amongst Audi dealerships across the country over the last seven years. I can assure you that at no time was Ted trying to take advantage of you in any way, shape or form. He has been a model employee here for over thirty years. But that being said, everyone makes mistakes, maybe Ted did not use all of the tools available to him to get you the information you required after he had spoken to you on the phone and had verbally given you a quote on the tires. He could have also emailed the quote on the brakes and the tires needed on your vehicle, so again I do apologize if this was the case. If we were the type of people who look to take advantage of our clients, I can also assure you that we would not be idiotic enough to do so of someone who is a known very good friend of our Office Manager, Kris Colella. Kris can also attest to the integrity and to the fact that Ted McConnell has been a stellar employee of the dealership for as long as she has worked here. Also, if Ted was looking to take advantage of you he would have told you that the brakes needed to be replaced immediately instead of being honest and letting you know that you still had some time left on them before they absolutely needed to be replaced. Finally, you can be rest assured that the wheel and tire set that we gave to you back in November 2019 was your set of wheels and tires. There are very specific wheels that fit on an SQ5 and we do not have random sets lying around the dealership. Apparently when the wheels were cleaned last year one of the porters must have forgotten to place them back in their storage bags. When you were just in last week Ted found a set of storage bags sitting on a shelf in our detail bay and assumed that they could have been yours. Since you said that these were not yours, we ordered a new set of covers and have already sent them to you. If you have not received them yet, they should be at your door any day now. If you would like to discuss anything further, please feel free to contact me anytime you would like. Sincerely, Andy Emberton Service Director Audi Hoffman Estates

Nov 24, 2020 -

Dianna E. responded

Thank you for your feedback, but I know what I experienced. As stated before you have lost a long customer. My relationship with Kris will never change, but mine with you and your team is done!

November 16, 2020

Had to change tires for Q7.. All of my questions answered in details and work was completed in few hours. Great service..It was very easy to work with Ted. More

by Sdshah7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
Report | Print
November 14, 2020

Great people do do business with! The best Audi dealership in the Chicago area. It’s always a great experience. I highly recommend them for both sales and service. More

by creativequadrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
Report | Print
November 14, 2020

The folks over at Audi Hoffman Estates are superb, thank you! My service was uber quick, technician was friendly and the interaction was priced accordingly. More

by jszczurek021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles, Isabela Tanase
Report | Print
November 13, 2020

Carlo is your car guy!!! Very nice gentleman, know his cars and will give you a good deal. Dealership located in Hoffman Estates, nice service. More

by pawelokaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 13, 2020

Jacek Rudzinski - very knowledgeable and friendly, customer-oriented. My all questions were quickly answered. Jacek kept me in the loop on everything. I highly recommend! More

by edyta.banach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacek Rudzinski
Report | Print
November 13, 2020

Andy always takes great care of my service needs . He makes me feel welcome every time I visit your dealership ! Looking forward to buying my Next Audi from you ! Thanks for your concern for my Automotiv More

by LAURIEBARTLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Emberton, Ted McConnell
Report | Print
1
...
253
254
255
...
577