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Audi Hoffman Estates
Hoffman Estates, IL
6,061 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,061 reviews
April 14, 2021
I was greeted at the entrance, immediately met with service advisor Rick Kelstrom, went over the service to be done. I waited for my car in the waiting room which was clean and safe/sanitized. Every service advisor Rick Kelstrom, went over the service to be done. I waited for my car in the waiting room which was clean and safe/sanitized. Everybody there including the service advisors wore their masks. Quick, Clean, Friendly, Close to home. More
by Irene Kulyk
Employees Worked With
Rick Kelstrom
April 13, 2021
Good experience. Only negative is had to wait. Long time to sigh in the finance office. Also I was told they fill the gas tank and that was not done. So waited almost 2 hours and then had to stop for gas be to sigh in the finance office. Also I was told they fill the gas tank and that was not done. So waited almost 2 hours and then had to stop for gas because it was empty. Hopefully they send me a gas card since the service dept did not do that prior to picking up the car. More
by THE5BURKES
Verified CustomerEmployees Worked With
Jacek Rudzinski
April 13, 2021
I originally had my car delivered to Hoffman Audi as a lease and then ended up buying it. All of my services have been done at Hoffman Audi. I am former employee of Volkswagen Audi of America. I am very s lease and then ended up buying it. All of my services have been done at Hoffman Audi. I am former employee of Volkswagen Audi of America. I am very satisfied with the service that I have received here. More
by dpartsch
Employees Worked With
Rick Kelstrom, Mike Colles
April 10, 2021
Andy took the time to explain my extended warranty coverage thoroughly. Work was performed and my car was returned in a timely fashion. Hoffman Estate Audi is my go-to shop for my Allroad. coverage thoroughly. Work was performed and my car was returned in a timely fashion. Hoffman Estate Audi is my go-to shop for my Allroad. More
by dyarborough
Employees Worked With
Andy Emberton, Brian Haske
April 09, 2021
Another Great Service Visit. Very friendly and I had a beautiful loaner. Overall excellent experience. Have some body work done and Rick gave me information beautiful loaner. Overall excellent experience. Have some body work done and Rick gave me information More
by BELLACAKES
Employees Worked With
Rick Kelstrom
April 09, 2021
Mike was a great service advisor. He explained the need for a couple additional items well. It was a quick turn around. Easy to make a reservation for a couple additional items well. It was a quick turn around. Easy to make a reservation More
by dompkefamily
Employees Worked With
Mike Colles
April 08, 2021
Took care of any questions I had. Meticulously walked me through all aspects of my new car and were extremely Courteous. I would highly recommend Iman Panah through all aspects of my new car and were extremely Courteous. I would highly recommend Iman Panah More
by Lorry V
Employees Worked With
Iman Panah
April 08, 2021
Carlo Gilli Jr. from Audi Hoffman Estates was a pleasure to work with. He helped ensure the purchase of my Audi S5 was seamless and went out of his way to ensure everything was handled to my satisfaction. I to work with. He helped ensure the purchase of my Audi S5 was seamless and went out of his way to ensure everything was handled to my satisfaction. I will certainly recommend him to others and plan to do business with Audi Hoffman Estates in the future. Best, Josh Q More
by Josh Q
Employees Worked With
April 08, 2021
Appointment Went smoothly and they had a loaner car ready for me. The loaner car did have a smoke smell. The service took a little longer than anticipated, I was told they were backed up. for me. The loaner car did have a smoke smell. The service took a little longer than anticipated, I was told they were backed up. More
by JOANNEMPETERS
