Audi Hoffman Estates

Service is great to work with! Had some post-purchase items to get added, and service was great. Dean and Ted and their team handled everything so well. This is a top-notch, servi Had some post-purchase items to get added, and service was great. Dean and Ted and their team handled everything so well. This is a top-notch, service oriented dealership, and it makes me look forward to my experience as a new Audi owner. More

Average to below average Service took 1.5 hours for oil change which is too long when I had an appointment. Service personnel asked if I wanted my car washed; I thought this Service took 1.5 hours for oil change which is too long when I had an appointment. Service personnel asked if I wanted my car washed; I thought this was standard and included and should have just happened. Nobody smiled, ever. I asked to buy a leather cleaner and 3 people didn’t know how to help me. They called Sales, Sales said it was parts and Service. A younger employee at Parts & Service said he has no idea if the product is good but read the back and said it seemed easy to apply. This is my first experience after buying my first Audi this year. I felt that for it being an “Audi” client, there was nothing special about it. Actually this is why I bought the vehicle from another dealer. Your shop does not seem to take clients seriously or at least not a female client. I’d say it was a disappointing experience because it was very mediocre. And I did spend money even with the oil change since I got my tires rotated and bought the leather cleaner. I had to ask people for it & help. More

Good for basics, clueless about tech We have a brand new Q5. We brought it in for the first oil change. It's covered by Audi, which is great. The service center was, well, fancy. Staff wa We have a brand new Q5. We brought it in for the first oil change. It's covered by Audi, which is great. The service center was, well, fancy. Staff was friendly. We asked them to look at the nav update which was trying to install via Audi connect and was stalled at 50%. They said there was no update available. Which there was. I went home and installed it with an SD card. I feel like no one really understands the tech in this car. More

Very helpful staff The service staff were very helpful. They answered all my queries. One of the sales personnel spent lot of time explaining how to setup blue tooth con The service staff were very helpful. They answered all my queries. One of the sales personnel spent lot of time explaining how to setup blue tooth connection and voice recognition technology More

Great dealership! Several years ago (15 to be exact), I almost bought an Audi. Dean Turner worked with me. I ended up at the time buying a different brand car. Recen Several years ago (15 to be exact), I almost bought an Audi. Dean Turner worked with me. I ended up at the time buying a different brand car. Recently I decided it was time to purchase a new car (we purchase, not lease, our cars, and then we drive them for a long time). I've long admired the S5, and recalled having a really good experience with the dealership, and Dean in particular. I discovered that Dean was still working at the dealership, so I called him up, and within 48 hours I was driving off with a beautiful new S5. Dean was a consummate professional, and everyone else I worked with also helped to make my experience first class. I would highly recommend Audi Hoffman Estates to anyone who is thinking about purchasing an Audi. More

Quality Service Appointment The recall service and oil change were completed in less time than expected. I was shuttled to a nearby location to wait, which was very much appreci The recall service and oil change were completed in less time than expected. I was shuttled to a nearby location to wait, which was very much appreciated. A sales representative answered a few questions I had as a new Audi owner, even though it was purchased used from a different car maker. Considering these services, the higher price for an oil change was worthwhile. More

Thanks Carlo, is this my fifth Audi! 😊👍 Excellent job Carlo thank you for the smooth transaction. Hope to see you soon. when I drop by for wash. Carlo thank you for the smooth transaction. Hope to see you soon. when I drop by for wash. More

Great, very smooth No issues very quick service and friendly service I have nothing more to say I got a loaner and my car was serviced and cleaned before pickup No issues very quick service and friendly service I have nothing more to say I got a loaner and my car was serviced and cleaned before pickup More

Very professional Mark was excellent and very professional car wasn’t vacuumed which was little disappointing they only cleaned the front seats I wish they had cleaned Mark was excellent and very professional car wasn’t vacuumed which was little disappointing they only cleaned the front seats I wish they had cleaned the entire Thank you More

Always pleasant! Mike Torelli helped me out with my car,he is professional,knowledgeable,and always with a smile 😃!!! Every person that I dealt before,always pleasant Mike Torelli helped me out with my car,he is professional,knowledgeable,and always with a smile 😃!!! Every person that I dealt before,always pleasant,and helpful!!!!!It is worth driving to that Dealership!!!!!👍👍👍 More