Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Hoffman Estates
Hoffman Estates, IL
5,772 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,772 reviews
September 23, 2019
Service Very knowledgeable service people. Service was quick and on time. I would recommend this dealer to every body. Facility very clean and personnel very Very knowledgeable service people. Service was quick and on time. I would recommend this dealer to every body. Facility very clean and personnel very friendly. More
by BOGKYK
Verified Customer
September 21, 2019
easy visit this was another great experience, friendly staff, updates provided throughout visit, all work was completed as discussed. would recommend if your car this was another great experience, friendly staff, updates provided throughout visit, all work was completed as discussed. would recommend if your car needs any service More
by audiout
Employees Worked With
Rick Kelstrom, Mike Torelli
September 21, 2019
Audi Hoffman Estates Great Service Excellent service, excellent communication on the status of my vehicle. The entire team at Audi Hoffman Estates makes me feel a part of the family. Excellent service, excellent communication on the status of my vehicle. The entire team at Audi Hoffman Estates makes me feel a part of the family. More
by RogerP
Employees Worked With
Mike Torelli
September 21, 2019
Oil change experience Everything was done in a timely manner. Overall a pleasant experience. The good news was that I purchased a service package so the cost Emma’s zero. Everything was done in a timely manner. Overall a pleasant experience. The good news was that I purchased a service package so the cost Emma’s zero. I hate these surveys. PLEASE don’t send me another one. More
by Tom
Employees Worked With
September 21, 2019
Q5 Purchase Great Experience from start to finish, Very knowlegable staff and customer service second to none. Was treated like a king and was in and out in a sho Great Experience from start to finish, Very knowlegable staff and customer service second to none. Was treated like a king and was in and out in a short time. More
by Alex
September 20, 2019
Great Service Very courteous prompt service from the moment I arrived. Mike Torelli and the rest of the service team informed me of the work that was being done on Very courteous prompt service from the moment I arrived. Mike Torelli and the rest of the service team informed me of the work that was being done on my car and how long it would take and the cost. Very good service. I would recommend Audi Hoffman Estates. More
by BILLICHTENBERG
Employees Worked With
Mike Torelli
September 20, 2019
Friendly. No pressure We did feel That the salesperson was very calm in demeanor making him easy to talk too. I feel he understood our needs and concerns We did feel That the salesperson was very calm in demeanor making him easy to talk too. I feel he understood our needs and concerns More
by CHARLI720
Employees Worked With
Jacek Rudzinski
September 19, 2019
Happy customer Haven’t bought a car in a long time so I was definitely nervous when I got to the dealership. Lucky for me, Nicolette was very helpful, honest, and p Haven’t bought a car in a long time so I was definitely nervous when I got to the dealership. Lucky for me, Nicolette was very helpful, honest, and patient! More
by A.Garcia
Employees Worked With
Nicolette Grivas
September 19, 2019
20,000 mile check I actually keep getting Audi’s (7) so far because of the service dept. I hate when I would take a car in to be fixed and the tech would think that it I actually keep getting Audi’s (7) so far because of the service dept. I hate when I would take a car in to be fixed and the tech would think that it was, but never would check it out. I don’t have that problem at Audi of Hoffmann EstAtes. Thanks Ted And crew! More
by DH
Employees Worked With
Ted McConnell
September 19, 2019
Always the Best 17 cars purchased from Hoffman Estates Audi and no question why....they really care about customer service and show it.....especially Ted McConnell wh 17 cars purchased from Hoffman Estates Audi and no question why....they really care about customer service and show it.....especially Ted McConnell who sets the highest bar ever for service perfection!!! And Dean Turner could teach a lot of folks in the industry what customer focuses sales is really about. I will not go anywhere else....period!!!! More
by DHERMANEK
Employees Worked With
Dean Turner, Ted McConnell
