Audi Hoffman Estates

Treated very kindly Three days in to the new car my husband hit a curb and scraped up the wheel rim. He wasn't sure if he hit hard enough to cause other damage like wheel Three days in to the new car my husband hit a curb and scraped up the wheel rim. He wasn't sure if he hit hard enough to cause other damage like wheel alignment, so I brought the car in to the service center to have it checked out. There wasn't any damage and they didn't charge me to check it out! I was treated like royalty and the whole experience was very pleasant. The snacks were great too! More

Excellent! Nicolette was wonderful to work with! She responded quickly to calls and texts. We agreed to everything before stepping foot into the dealership. We s Nicolette was wonderful to work with! She responded quickly to calls and texts. We agreed to everything before stepping foot into the dealership. We scheduled an appointment and about 2 hours later I was driving away in my new car. Thank you! More

See below Eddie (sales) was great, extensive knowledge and provided nothing but facts. Finance Eddy was very professional. Extra words to conclude the summary Eddie (sales) was great, extensive knowledge and provided nothing but facts. Finance Eddy was very professional. Extra words to conclude the summary word requirements, thank you. More

Amazing Experience Very pleasant experience, no hassle, treated like family. Purchasing process was smooth, fast and simple. I would definitely recommend this dealership Very pleasant experience, no hassle, treated like family. Purchasing process was smooth, fast and simple. I would definitely recommend this dealership to friends and family. More

Over the top! I have found this dealership to be the best in my experience. Rick Kelstrom always treats me like I am royalty. Jacek my sales rep has always gone a I have found this dealership to be the best in my experience. Rick Kelstrom always treats me like I am royalty. Jacek my sales rep has always gone above and beyond, why he even delivered my new car to my home. I attempted to shop another dealership recommended by a friend, total chaos. Nothing was explained and the whole experience was a disappointment. I called Rick and Jacek and they were quick to help and I was able to get what I wanted. I will always use Hoffman Estate Audi for my service and new car selection. More

Isabela Tanase Isabela was very professional. She was kind, patient, and very knowledgeable . She helped me, after I purchased my Q7, set up all the car’s technolo Isabela was very professional. She was kind, patient, and very knowledgeable . She helped me, after I purchased my Q7, set up all the car’s technology. I went back an additional time for her to help me understand more about what technology is available on the car. I am grateful that she was the individual that sold me my car. I would highly recommend her to anyone. More

very helpful my car was towed there and right away I was assisted without making an appointment. Mike was very patient with me. even though I confused him a bit w my car was towed there and right away I was assisted without making an appointment. Mike was very patient with me. even though I confused him a bit with what the problem was, we were able to come to a conclusion with my problem right away. even though they were extremely busy that day, they managed to finish my car within 2 hours. best dealership I've been to and best service. More

10,000 oil change Friendly and helpful advisor! Mike also took the time to answer questions about other potential services. The wait was extremely reasonable (about an Friendly and helpful advisor! Mike also took the time to answer questions about other potential services. The wait was extremely reasonable (about an hour). Great lounge to pass the time, you can always stroll the new inventory as well. More

Pleasant Service Appointment Experience I tried to book my 30,000 Miles Service at audihoffmanestates website and thought I had an appointment scheduled. But soon after I received a telepho I tried to book my 30,000 Miles Service at audihoffmanestates website and thought I had an appointment scheduled. But soon after I received a telephone call informing me that I could not be served as scheduled; the website was incorrect. I was scheduled for the following week. When I arrived at the dealership I was promptly greeted and service was completed as promised. The car was delivered washed and shiny (although the wheels were still some what dirty). All in all, a good experience with a nice wait in a fully stocked, comfortable waiting area. More

3 strikes I do not want to bad mouth anybody and try to see the positive on every experience I have, but in order to help improve your service, I will have to b I do not want to bad mouth anybody and try to see the positive on every experience I have, but in order to help improve your service, I will have to be frank. First, Mike Torelli did not seem to be in the mood the day we were there for our service. Still, I tried to be friendly and asked him information re; the service. He did answer appropriately, but did not want to elaborate in explaining. Those things, I understand. Not every one can be peachy everyday . Second: When I was paying, he forgot to put in the coupon discounts I presented. He corrected it after I questioned my bill. Normally, I do not even pay attention, but luckily, my husband did. Third : Our car was not washed as was promised on paper. He brought it back and our car got washed very quickly, but was still wet. 4th : They forgot to give us the key and the motor was on when we got in, so we drove off without the key. To be fair, he did call me as we were just across the street to shop. And he run over to give me the car key. He was very apologetic and did look sorry, but I hope he learned to be more careful from this experience. I saw that other customer gave him a good review, so, I can't help but think that maybe we did not appear to his sense of efficiency. More