Audi Hoffman Estates

Excellent Service I can always rely on Mike Torelli to provide excellent service. I brought my Q7 in for a software update as my MMI was acting erratically. It was a bu I can always rely on Mike Torelli to provide excellent service. I brought my Q7 in for a software update as my MMI was acting erratically. It was a busy Saturday and it was going to take a bit of time to get the service completed. He offered me loaner so we can run our errands while the vehicle was being serviced. I received a call in the afternoon when the update was completed. More

Service & turbo repair The interior of my car was NOT vacuumed/cleaned so that was a disappointment after spending quite a bit of money on the repair Otherwise everything The interior of my car was NOT vacuumed/cleaned so that was a disappointment after spending quite a bit of money on the repair Otherwise everything else was ok More

Excellent Experiance Friendly and speedy process from the beginning to end. Made buying a painless and excellent experience. I would recommend this dealer and Carlo to any Friendly and speedy process from the beginning to end. Made buying a painless and excellent experience. I would recommend this dealer and Carlo to anyone looking for a great deal and an even better experience buying a car. More

Great Experience Unexpected great service. Did not have an appointment and Mike Colles squeezed me in. They sent a video of the technicians findings, nice touch. It's Unexpected great service. Did not have an appointment and Mike Colles squeezed me in. They sent a video of the technicians findings, nice touch. It's rare to be surprised with great service, but I was. More

Excellent service that is consistently good! Like with anything in life, you get what you pay for. Audi HE Service group has been a pinnicale of consistency for almost 30 years. That's how long Like with anything in life, you get what you pay for. Audi HE Service group has been a pinnicale of consistency for almost 30 years. That's how long I've been a customer and how long I've been using their service group. I understand the costs of labor has gone up and at times feels excessive, but the work is always done on time and completed, correctly with consistency. More

Service Brian was very friendly and helpful! Was very busy but got me out in 30 minutes. Rick Kelstrom has always been very helpful as well. Thank you! Brian was very friendly and helpful! Was very busy but got me out in 30 minutes. Rick Kelstrom has always been very helpful as well. Thank you! More

Excellent Service Engine replaced on car. Mike was excellent with communication and assistance throughout the experience. Kept me informed of options and what was going Engine replaced on car. Mike was excellent with communication and assistance throughout the experience. Kept me informed of options and what was going on. Worked with me and the extended warranty company in a professional manner. More

Inspection/recall My car was handled expeditiously. Video report was new. Nice technology but not personal. Coffee machine needed maintenance & squirted on an angle so My car was handled expeditiously. Video report was new. Nice technology but not personal. Coffee machine needed maintenance & squirted on an angle so it was dirty. Audi. exchange has fresh cookies every day. Waiting has no "customer experience." Any conversation was strictly transactional. For most service, I take my car to a local shop. They address me by name (look it up). They have current magazines. They act like they care. More

Outstanding Service from Hoffman Estates Audi Always bring both my wife & my Audi’s here for service. Everyone is great, and Rick the service writer is outstanding. Thank you all at Hoffman Es Always bring both my wife & my Audi’s here for service. Everyone is great, and Rick the service writer is outstanding. Thank you all at Hoffman Estates Audi! More

Service Called Rick in Service and let him know if he could schedule my Audi, he gave me the day and time I needed to bring it in, and was able to wait and ge Called Rick in Service and let him know if he could schedule my Audi, he gave me the day and time I needed to bring it in, and was able to wait and get everything done in the same day. Service is 5 stars to me with this Audi Service. Never have issues, thank you Rick. More