Audi Hoffman Estates

Carlo went above and beyond Carlo worked with my wife and I to purchase our new Audi. He was very patient with us as we made our decision. He also stayed late to ensure we were h Carlo worked with my wife and I to purchase our new Audi. He was very patient with us as we made our decision. He also stayed late to ensure we were happy with the process. I would recommend him to all. More

AUDI A8L Rick is the best. Enough said! It is always a pleasure to know Rick will make sure everything gets done and is done right. If there is an issue Rick is the best. Enough said! It is always a pleasure to know Rick will make sure everything gets done and is done right. If there is an issue, I know it will get taken care of, no questions asked. More

Ended up fine Relationship started off a bit rocky but they fixed the issue and at the end of the sales process, we were happy. There was a mix up about which car w Relationship started off a bit rocky but they fixed the issue and at the end of the sales process, we were happy. There was a mix up about which car we ordered but we got the one we wanted and they made it right. Anyone can make a mistake but it's how they handle it that matters. More

Great Service Center They take really good care of your car while it is there, and Rick is an awesome service manager - answered all my questions, got me in and out quickl They take really good care of your car while it is there, and Rick is an awesome service manager - answered all my questions, got me in and out quickly. Very professional knowledgeable crew there! More

Sabina and Mike did a great job solving the problem with the Fixed the problem right away. There was a fuel line problem that the was a factory problem. I was taking delivery of the car when it came to our atten Fixed the problem right away. There was a fuel line problem that the was a factory problem. I was taking delivery of the car when it came to our attention. I was well taken care of. More

Quick! Brought my Audi in for routine service and the staff was friendly, no issues with my vehicle, and I was done in about an hour (even though they mentio Brought my Audi in for routine service and the staff was friendly, no issues with my vehicle, and I was done in about an hour (even though they mentioned it could take up to 2 hours). More

Happy Customer When I scheduled for the service appointment, I asked for a loaner car since dropping and picking me will not work . They informed me wait till 16th. When I scheduled for the service appointment, I asked for a loaner car since dropping and picking me will not work . They informed me wait till 16th. I took my car on 16th. Got the car, got a video in an hour with details. Asked to check few things on top of the maintenance and all done on time. They had to order one part , informed me and get it done next day morning. More

SEAMLESS. It seems I'm always in a hurry, and that fits with your team.I called, made an appointment, came in , got a loaner, got out. Got a text, came back, re It seems I'm always in a hurry, and that fits with your team.I called, made an appointment, came in , got a loaner, got out. Got a text, came back, returned loaner, paid and got out. No down time for me. Seamless , just the way I like it. Ted new who I was before I even got out of my car ,That's service at its best, More

AC blowing hot air...fast fix!! I'm still under warranty, but dropped off car for a busted air conditioner at 8:30am. By 11:30am I received a text with a video explaining what they r I'm still under warranty, but dropped off car for a busted air conditioner at 8:30am. By 11:30am I received a text with a video explaining what they replaced and that the car was back to perfect health. Only negative was no loaners available, but I did know that before making the appointment and made it regardless. More

They make even a service appointment a pleasure!! I especial As I said I couldn’t be happier with my service appointment as always. Truly appreciate the dedication and respect every time I work with Rick Kelstro As I said I couldn’t be happier with my service appointment as always. Truly appreciate the dedication and respect every time I work with Rick Kelstrom. Thank you Pat Cortino More