Audi Hoffman Estates

Easy and painless Carlo did a wonderful job start to finish on helping me find the the right Audi for me. I was expecting a baby in a matter of a week and asked him if Carlo did a wonderful job start to finish on helping me find the the right Audi for me. I was expecting a baby in a matter of a week and asked him if he could do everything in his power to keep the purchasing of a new car quick, effortless and stress free. I didn’t think this was possible with purchasing a car but he did just that. Carlo is honest and thoughtful and actually make the car buying experience enjoyable. I would highly recommend him! More

Above all standards Hoffman Audi goes above and beyond to meet your needs and take care of you as if you were family. Mike has always kept an eye out for dates and warre Hoffman Audi goes above and beyond to meet your needs and take care of you as if you were family. Mike has always kept an eye out for dates and warrenty info to make sure things get done in a timely fashion. More

Service call I had a very good experience at this dealership and would recommend it anyone.Valentina and Rick were terrific. The work was done on time and satisfac I had a very good experience at this dealership and would recommend it anyone.Valentina and Rick were terrific. The work was done on time and satisfactory. Will go back soon. More

This Is my first Audi and first experience here. It didn’t Everyone was very friendly. They worked with me on scheduling my oil change. The place was very clean. I don’t have anything to complain about. Everyone was very friendly. They worked with me on scheduling my oil change. The place was very clean. I don’t have anything to complain about. More

Exceptional as always The friendly and knowledgeable staff at Audi Hoffman handled my serve quickly and efficiently as usual. The best vehicle and the best relationship I h The friendly and knowledgeable staff at Audi Hoffman handled my serve quickly and efficiently as usual. The best vehicle and the best relationship I have every had with a dealer!! Thank you! More

In for a quick recall notice The issue was fixed quickly and I received a loaner. Mike was excellent. I received a video review of the car. It was fixed quickly. The issue was fixed quickly and I received a loaner. Mike was excellent. I received a video review of the car. It was fixed quickly. More

Professional Car Dealership Professional and thorough vehicle service while additionally seamlessly handling 2- special requests. The wait time was as expected and attentive. The Professional and thorough vehicle service while additionally seamlessly handling 2- special requests. The wait time was as expected and attentive. They definitely have great customer service. More

Quick easy device visit Service department got me in and out of there very quickly even with the complementary car service. I think I spent 15 minutes at the dealership betw Service department got me in and out of there very quickly even with the complementary car service. I think I spent 15 minutes at the dealership between dropping my car off and picking it up. Great people and great service. More

Almonds I Would have given 5 stars, but a baggie of almonds were left inside on the passenger seat. It was someone's snacks. Also I was hoping the brake dust I Would have given 5 stars, but a baggie of almonds were left inside on the passenger seat. It was someone's snacks. Also I was hoping the brake dust on the wheels would have been washed, especially having had new brakes installed. More

Oil Change I brought my car in for an oil change. After 90 minutes I inquired as to whether or not there was a problem because it was taking so long. I was then I brought my car in for an oil change. After 90 minutes I inquired as to whether or not there was a problem because it was taking so long. I was then told that my car was getting its three-year maintenance and also that rails for my engine which were part of the recall were also being handled. While I don’t have a problem with any of that, it would’ve been nice to know that those two extra things were going to be handled when I brought my car into Audi for service. The girl who scheduled the appointment with me didn’t mention it, and the service rep when I checked in also didn’t mention those two things. My total weight time was 2 1/2 hours. While the service is exemplary, there was a breakdown in communication thus the four stars. More