Audi Hoffman Estates

Great experience The process at Audi Hoffman estates is very efficient. I had my tire replaced and my car was ready before I was done taking in the amazing Audi experi The process at Audi Hoffman estates is very efficient. I had my tire replaced and my car was ready before I was done taking in the amazing Audi experience they offer! Thanks Mike and Rich! More

Left very satisfied Scheduling appointment excellent Rental car excellent Service representative: Ted McConnell 5?? Service: No video sent Problem not solved, retur Scheduling appointment excellent Rental car excellent Service representative: Ted McConnell 5?? Service: No video sent Problem not solved, returned car Problem solved Excellent service 2nd time around: Tim Machonga 10 ?? More

Great service Excellent Customer Service. Love the short movie with explanation what needs to be done , what problem client come with and recommendation what needs Excellent Customer Service. Love the short movie with explanation what needs to be done , what problem client come with and recommendation what needs to be done. More

Great experience. Actually quite stress-free. My sales person Mike was excellent. No pressure. Never over promised. He represented the dealership and Audi in such a professional manner. 5 stars f My sales person Mike was excellent. No pressure. Never over promised. He represented the dealership and Audi in such a professional manner. 5 stars for Mike. There were some problems with the certification checklist involving inaccurate information which was signed off on by the Audi tech. I always thought those cert. checklists were bogus and this experience proved it. They just check all the boxes on the cert. form and wella, a perfect used Audi. The dealership more than made up for this mishap though. I am a happy customer. More

Superb Service Mike Macedon is the ultimate salesman providing personal, informational and outstanding customer service. This is the second Audi I purchased from Mi Mike Macedon is the ultimate salesman providing personal, informational and outstanding customer service. This is the second Audi I purchased from Mike and I would not go to any other salesperson. He is knowledgeable about every aspect of the car and has patience with every step of the experience. He makes car shopping fun! Thanks Mike again for going above and beyond! More

Excellent customer service Aaron went above and beyond to accomodate us. He answered all our questions and made our experience hassle-free. He even came and picked me up when my Aaron went above and beyond to accomodate us. He answered all our questions and made our experience hassle-free. He even came and picked me up when my loaner got a flat tire on my way to pick up my new car! More

Service Center Rick Kelstrom of the service team was extremely responsive to the limited amount I had available due to my schedule. His promptness helped to make my Rick Kelstrom of the service team was extremely responsive to the limited amount I had available due to my schedule. His promptness helped to make my day stay on schedule. Thank you. More

Audi is always a step above the rest! I brought my car into Audi for a complete detailing Both inside and outside . I do this every spring and sometimes inthe fall I feel like I’m driv I brought my car into Audi for a complete detailing Both inside and outside . I do this every spring and sometimes inthe fall I feel like I’m driving a brand new car when I leave. There is nothing like driving a car that spotless and smelling like new leather. I’m not sure how they do it But it sure keeps me coming back ! Thank you Audi More

Excellent Customer Experience I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and ha I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and had also worked with Mike Macedon. We are new to the concept of having to order a car - but when you want a specific car, ordering one is the easiest way (even if you have to wait several months for it to arrive). Our previous experience with Mike was beyond excellent. He is knowledgeable, respectful, professional, and very attentive. He explained every part of the process and went through all of the options and specs. He had previously gone through all of this with my wife's TTRS purchase last year and was patient and thorough enough to go through it with me this year. We have 100% trust in Mike and Audi Hoffman Estates. It is nice to work with a family run business that promotes camaraderie. The delivery day was extremely smooth. Mike kept in touch with us while the RS5 was being built, shipped, and finally when it was delivered. We set up an appointment at a time he recommended and when we arrived, all the paperwork was done. We were in possession of the car in minutes! We have never been disappointed with any aspect of our purchases. Working with Mike has kept us coming back and we hope to continue to work with Mike for all of our future purchases. We have worked with Rick Kelstrom in Service ever since Mike introduced us, and we trust Rick 100% with the care and maintenance of our vehicles. We couldn't be happier! More

Enjoyable car buying experience...where does that happen??? Audi HE that's where. Sorry to sound like a commercial but the experience was really simple and enjoyable. There was no pressure to purchase. The sale Audi HE that's where. Sorry to sound like a commercial but the experience was really simple and enjoyable. There was no pressure to purchase. The sales staff was attentive but not overly pushy. Iman was nice, professional, and informative. I had been debating purchasing a new car for a while. Then debated make and model for a while. Iman helped me sort through my internal debate and led me to a new car that I absolutely love driving. There was no back and forth on price and I left feeling like I got a good deal. Kudos to Iman and the rest of the staff for creating such a lovely car buying experience. Looking forward to hanging out with the service crew 😊 More