Audi Hoffman Estates

Service I called and got a date to come in and Arrange for a loaner. I got there and waited an hour and a half for the service to be done which was done profe I called and got a date to come in and Arrange for a loaner. I got there and waited an hour and a half for the service to be done which was done professionally and in good spirits. I have no problem he’s recommending this department to anyone. More

3 flat tires Changed all 4 tires with no problem. I had tire protection plan so only had to pay for one of the tire. Audi hoffman estates changed it next day amd I Changed all 4 tires with no problem. I had tire protection plan so only had to pay for one of the tire. Audi hoffman estates changed it next day amd I picked up same day. I have trip to Indiana on that day also which worked out perfectly for me. I highly recomment this dealer. They take care of you. More

Check in - report of smoke emerging under hood Mike was great and always diligently addresses any concerns. The courtesy cars are always clean and available when needed. Thank you for quick serv Mike was great and always diligently addresses any concerns. The courtesy cars are always clean and available when needed. Thank you for quick service and addressing any concerns! More

Easy and pleasant I went in for a used car and Nicolette showed me that a new car was actually a better deal! She was very patient with me and my “witty” boyfriend and I went in for a used car and Nicolette showed me that a new car was actually a better deal! She was very patient with me and my “witty” boyfriend and never made me feel pressured to do anything. Thank you so much! Loving my new Q7 so far More

Call Valentina if you like fair and easy Valentina went above and beyond...answering questions for days before we decided to come in and take the Q5 for a test drive. Valentina is very knowle Valentina went above and beyond...answering questions for days before we decided to come in and take the Q5 for a test drive. Valentina is very knowledgeable...she made the experience so easy and worth our time that we bought a Q5 and a A5! Thanks Valentina! More

Excellent I was helped by Valentina. My experiences were great. She is very professional and helpful . Valentina works very hard to accommodate the needs of eac I was helped by Valentina. My experiences were great. She is very professional and helpful . Valentina works very hard to accommodate the needs of each customer. More

20,000 mile service I live an hour away from Audi in Hoffman Estates. I decided to get my 20,000 mile service there. I purchased my Q7 there. The experience was smooth an I live an hour away from Audi in Hoffman Estates. I decided to get my 20,000 mile service there. I purchased my Q7 there. The experience was smooth and timely. More

Excellent Customer Service This is our third car from Audi Hoffman Estates. Our experience with the service department has been top-notch. The purchase process was low key and i This is our third car from Audi Hoffman Estates. Our experience with the service department has been top-notch. The purchase process was low key and informative with no pressure. Valentina took her time with us and was especially thorough in her explanation of all the features of the car. I’d never go elsewhere for an Audi! More

Unknowledgable staff, liars Slow leak in tire causing flats. Said they diagnosed it, dunked it in water and nothing was wrong. Found out they never tested it just put air in it a Slow leak in tire causing flats. Said they diagnosed it, dunked it in water and nothing was wrong. Found out they never tested it just put air in it and reset the pressure. I found out after I wasted 2-1/2 hours of my day that they don't repair tires just replace them. Had I known that from the beginning I never would have brought it in. They left me stranded the next day, had to alter my travel plans. Since then I no take it to Highland Park Audi, hands down a superior dealership! More

Great Customer Service Valentina was very professional and extremely knowledgeable. It was a pleasurable experience and she worked to accommodate my situation in an honest a Valentina was very professional and extremely knowledgeable. It was a pleasurable experience and she worked to accommodate my situation in an honest and straight-forward approach. More