Audi Hoffman Estates

Excellent Customer Experience I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and ha I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and had also worked with Mike Macedon. We are new to the concept of having to order a car - but when you want a specific car, ordering one is the easiest way (even if you have to wait several months for it to arrive). Our previous experience with Mike was beyond excellent. He is knowledgeable, respectful, professional, and very attentive. He explained every part of the process and went through all of the options and specs. He had previously gone through all of this with my wife's TTRS purchase last year and was patient and thorough enough to go through it with me this year. We have 100% trust in Mike and Audi Hoffman Estates. It is nice to work with a family run business that promotes camaraderie. The delivery day was extremely smooth. Mike kept in touch with us while the RS5 was being built, shipped, and finally when it was delivered. We set up an appointment at a time he recommended and when we arrived, all the paperwork was done. We were in possession of the car in minutes! We have never been disappointed with any aspect of our purchases. Working with Mike has kept us coming back and we hope to continue to work with Mike for all of our future purchases. We have worked with Rick Kelstrom in Service ever since Mike introduced us, and we trust Rick 100% with the care and maintenance of our vehicles. We couldn't be happier! More

Best service ever! The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I re The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I received. More

Very Pleasantly Surprised For more than the past 20 years I have bought many new BMW's and Mercedes (8 in total) exclusively and believed their sales and service staffs were su For more than the past 20 years I have bought many new BMW's and Mercedes (8 in total) exclusively and believed their sales and service staffs were superior to most other brands. However, I was pleasantly surprised when I stopped in at Audi of Hoffman Estates and dealt primarily with Bob LeGault. Bob knows his Audi models inside and out and did a great job of detailing all the features and benefits. I didn't think I was quite ready to trade my low mileage 2010 Mercedes CLS, even after 9 years, but after seeing and driving the new 2019 Audi A7 and speaking with Bob I became convinced that the A7 was the right replacement car for me and now was a good time to make the trade. I believe I received a fair price for the new car outright, and for my trade. And I was also pleasantly surprised at the ease and speed of completing the sale with their finance manager. It was undoubtedly faster than for any of my other purchases. I have yet to utilize their service department, but based on what I have seen so far, I have every expectation that it will be up to the high service standards I have come to expect form my other high end car dealerships. More

Very pleasant experience The team did a great job serving my car! Mike was great to deal with. I really appreciate the video updates during servicing my car. I would highly r The team did a great job serving my car! Mike was great to deal with. I really appreciate the video updates during servicing my car. I would highly recommend. More

Not painful The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work with, after 5 Audi's I'mm still coming back! More

Great Customer Service Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications from the dealer was timely. More

Service Team is Awesome The service team’s response was outstanding. Rick Kelstrom is fantastic in his response and professionalism. Service was completed quick and faster The service team’s response was outstanding. Rick Kelstrom is fantastic in his response and professionalism. Service was completed quick and faster than promised. I would definitely recommend this service department and dealership to others. More

Shouldn’t they know how much oil goes in their cars???? Had the oil changed on my Q5. By the time the oil registered in the MMI I was just about home. Oil only showed 2/3 full. Shouldn’t I get the full amou Had the oil changed on my Q5. By the time the oil registered in the MMI I was just about home. Oil only showed 2/3 full. Shouldn’t I get the full amount of oil for $109??? I would expect this from a quick lube type place, not from the dealer. When I called the dealership, they said they were “really sorry” about that, and that I could come back and they would top it off for me. Living 40 miles from the dealership, it would be cheaper (and less time consuming) to get a quart and top it off myself. I also offered a solution of them calling the Audi dealership near me to let them know I needed oil, but they wouldn’t. I was told I could just bring it there and they would just top it off— he was sure of it—no need to call. I wasn’t going to another dealership to get oil put in my car, knowing I would probably get charged for it without them calling ahead—again, should I have to pay more when I already paid them $109?? I’ve left negative feedback on their Facebook page and on the dealer review about this, and have yet to be contacted. Obviously they don’t care about customer satisfaction. Won’t be taking my car here again. More

Bad people to deal w They are very bad people try to rip you off every chance they get. I have been dealing with them for a long long time. Bunch of crooks service advisor They are very bad people try to rip you off every chance they get. I have been dealing with them for a long long time. Bunch of crooks service advisor they pretend that they your best interest at heart, very devious out fit. In future I will not recommend any one to business with them. More

Routine Service The service at Hoffman Estates Audi is always excellent. The work done on my car is always top quality and I never have to worry about the work that The service at Hoffman Estates Audi is always excellent. The work done on my car is always top quality and I never have to worry about the work that was done on my car. Ted is always courteous and goes above and beyond to keep me informed on the status of my car. More