Audi Hoffman Estates

Customer service Great customer service! Quick and reliable repairs! Technician sent video of the work performed and was available to respond to any questions I had! S Great customer service! Quick and reliable repairs! Technician sent video of the work performed and was available to respond to any questions I had! Service manager contacted me when my car was ready! Great place to service your Audi!!! More

Excellent service and on time. Work was completed on time, loaner was ready and service was excellent. Would recommend your dealership for service and timing That’s all I have to Work was completed on time, loaner was ready and service was excellent. Would recommend your dealership for service and timing That’s all I have to say More

Purchasing New Audi Carlo assisted me in the process back at the end of December when I was looking to "pre-order" my Audi A6. Took delivery last week. A nice brief ove Carlo assisted me in the process back at the end of December when I was looking to "pre-order" my Audi A6. Took delivery last week. A nice brief overview as there is much to learn about the vehicle and he was respectful of my time constraints. He kept me apprised of it's status throughout the last 3 months which was much appreciated. I have purchased many vehicles for our company that had no financing through the dealership. I was pleasantly surprised how fast Dan had me in and out in signing the documents for the vehicle. Languishing at dealerships has always been a pet peeve of mine. They definitely had their act together! More

Issue with graphite stain on my seat This past Wednesday I had an issue coming out of a sales call at an industrial account. My carry bag unfortunately had a graphite residue that left ma This past Wednesday I had an issue coming out of a sales call at an industrial account. My carry bag unfortunately had a graphite residue that left marks on my passenger seat. I was close by the dealership and popped in. My sales consultant Carlo was off that day but Aaron Brunson was near the front desk and said he recognized me from picking up the car the previous week. Aaron immediately brought it back for the team to look at the seat to see what could be done. The car seat was cleaned and I was driving away in 10 minutes. I appreciated his assistance in handling it so quick. Thank you Aaron for going above and beyond even though I wasn't your specific client! More

Awesome Customer Service Rick was able to take care of both of my Audi's for recalls and getting the cars detailed, and back by the end of the week, Rick was able to take care of both of my Audi's for recalls and getting the cars detailed, and back by the end of the week, More

Airbag recall - trying to upcharge the visit My airbag light went on in my a6. Got letter from Audi a recall was in play for seat sensor. Got on list got call other day the part was in and set up My airbag light went on in my a6. Got letter from Audi a recall was in play for seat sensor. Got on list got call other day the part was in and set up appt. got call from service stating the wires on seat were without connectors. And ask if I wanted them to rewire. Keep in mind seats work and airbag light was never an issue prior to this malfunction happening. When I asked him what was involved he said min $500 and whatever else was uncovered and he said that all the airbags will not work due to the airbag light being on. I declined and told him to fix recall. Got car and airbag light was not reset. I feel that every time I go to Audi Hoffman Estates I’m always being upsold and that service Dept isn’t doing any thing but the minimum for its clients. I’m not happy and in reading posts online the airbag light should of been reset and a diagnostic of potential life threatening issues should of been done without charge. I have owned Lexus and Acura cars for years and have never had this poor of a customer experience ever with them. More

Excellent Customer Service I came in for a really late appointment, center was near close. Was very happy with Rick’s approach and execution to my repairs. The techs also got ev I came in for a really late appointment, center was near close. Was very happy with Rick’s approach and execution to my repairs. The techs also got everything right. More

Fantastic customer service Thank you to Carlos, Dan and Eddie for providing us the best customer service with the purchase of our first Audi. Our sales team helped us through a Thank you to Carlos, Dan and Eddie for providing us the best customer service with the purchase of our first Audi. Our sales team helped us through a unique situation. Carlos was so knowledgeable about the vehicle we purchase, and even came in on his day off to continue helping us with our situation, I am not a fan of car buying and I appreciated they were not pushy when talking through options and car choices. This was truly an enjoyable experience and would recommend Carlos for your next car purchase. More

My new private Audi Fleet It’s been our dream to own an Audi. Thanks to Audi Hoffman Estates that dream has become a reality. Special thanks to Isabela and her expertise, guid It’s been our dream to own an Audi. Thanks to Audi Hoffman Estates that dream has become a reality. Special thanks to Isabela and her expertise, guidance and assistance in finding the perfect vehicles for our family. More

Great Customer Service Valentina Maciunas is very knowledgeable about the Audi product line and patient with any questions you may have. The sales process was quick and easy Valentina Maciunas is very knowledgeable about the Audi product line and patient with any questions you may have. The sales process was quick and easy. I have bought multiple cars from her and will continue to buy from her in the future. Mike Colles in service does a great job at keeping you updated while your car is in for service and goes above and beyond to answer any questions you may have or to make sure you and your car are taken care of. Highly recommend Audi Hoffman Estates. More