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Audi Hoffman Estates
Hoffman Estates, IL
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,737 reviews
October 04, 2018
Getting it done right the first time Had my A7 serviced. Audi Hoffman Estates does a great job. The job is done right the first time, the environment is pleasant, and the people are gre Had my A7 serviced. Audi Hoffman Estates does a great job. The job is done right the first time, the environment is pleasant, and the people are great. More
by Glandesjr
Verified Customer
October 04, 2018
Service was performed efficiently Appreciate the prompt reply and servicing of my A5. Battery died, I called the Audi 800-number for roadside assistance, received towing service within Appreciate the prompt reply and servicing of my A5. Battery died, I called the Audi 800-number for roadside assistance, received towing service within one hour. Car was at dealership for approx 24 hrs for service. Satisfied with communication and follow up on servicing that included: Battery replacement, recall fix and tune-up. More
by daleannk
Employees Worked With
Mike Colles
October 04, 2018
Hoffman Estates Audi is the best Thank you Valentina!! This is our second Audi purchased from Audi of Hoffman Estates, it was also made the easiest with Valentina as our advocate and Thank you Valentina!! This is our second Audi purchased from Audi of Hoffman Estates, it was also made the easiest with Valentina as our advocate and great sales professional. More
by Cielo358
Employees Worked With
Valentina Maciunas
October 04, 2018
Audi Lover Had another great experience with leasing my 3rd Audi. I’m a huge fan of these cars. Dean Turner makes the process of completing the paperwork fast a Had another great experience with leasing my 3rd Audi. I’m a huge fan of these cars. Dean Turner makes the process of completing the paperwork fast and easy. More
by DIANEP0
Employees Worked With
Dean Turner
October 04, 2018
I took my car in to be fixed. They did not fix it & rude I took my car in to have two things repaired. They only addressed one thing, didn’t address the second thing until I asked for it three times, then g I took my car in to have two things repaired. They only addressed one thing, didn’t address the second thing until I asked for it three times, then got ride with me. They did “comp” me one hr of diagnostic time (that they caused) as a part of this. The first of two aforementioned items they did not fix fully. I had to take it back. They provided me a loaner car this time. They told me there was nothing wrong with my car. The car is making an very loud “howling” noise when driven, a lingering result of the problem they were paid to fix. This noise is beyond obvious and so loud it vibrates the car. I was told “we don’t hear anything”. That absurd! The service guy got defensive and said “the mechanic that looked at it has been here for 30years, so it’s good”. I asked “did you test drive it? This noise is way obvious. My kids asked about it”. He said “yes we did. If you want to com in and show us what you’re talking about you can if you want”. I exclaimed it’s an over the top loud noise. It’s obvious”. Again he repeated his offer for me to come in to show this “30 yr veteran mechanic”. I said “So you’re telling me I need to drive back there, and go on a test drive with you so I can tell you to fix this loud obvious sound”. He snipped “YUP!” Utterly ridiclois. There was another (3rd) repair I asked them to quote me. He provided an over the top $450 quote to fix that. I almost said “go ahead and do that”. Then I thought to myself “No. why would I pay these knuckleheads more money to work on my car when they’ve already taken money from me for one repair that wasn’t done right and (supposively) claim they can’t hear an obvious car noise.” They’re entirely incompetent. I asked where my bill currently stood. I was again “comped” 1hr of analysis time, was told current bill is $0. Good ... except I’m still left w a problem from the initial repair that they didn’t fully complete, that I fully (over) paid for, that I have to take somewhere else to fix - hopefully someone w integrity. I went back and got my car. They fixed nothing. Before I got out of their parking lot, my car was HOWLING that noise (which gets louder w speed). They lied to me about test driving it, or lied about “we don’t hear anything”. The guy I had to deal w was snotty w me. They totally wasted my time. I paid $0 on this second visit and I over paid. They should have fixed it right the first time, but things happen. To treat me like this when I have to take it back? How does a place like this stay in business? Who puts up with this? A “30 year mechanic” doesn’t know what he’s doing? I work with SEVERAL engineers who drive Audi’s. I’ve yet to hear a single one of them disagree with me regarding xxxxty service at this dealership. I now can say via experience I concur. You don’t get “one star” on anything. You get what I got: less than zero. You suck! More
by Dissatisfied customer.
Employees Worked With
“30 year (incompetent) mechanic”, Mike Torelli
October 04, 2018
Inconsistent, overpriced and didn’t complete recall The charge of nearly $800 for a new key was absurd. When I called, they could not find my car to know if it was done. A day later, I got a recall not The charge of nearly $800 for a new key was absurd. When I called, they could not find my car to know if it was done. A day later, I got a recall notice for that car in the mail. Why it wasn’t done while it was there suggests that care wasn’t taken to inspect the car as suggested. Poor attitudes among the service people who pushed me from one person to another. More
by Grove
Employees Worked With
October 04, 2018
All good Mike was courteous and very responsive and he provided good information when he updated me on the status of my vehicle service. My courtesy vehicle wa Mike was courteous and very responsive and he provided good information when he updated me on the status of my vehicle service. My courtesy vehicle was waiting for me and everything ran smoothly. More
by BLDCAN
Employees Worked With
Mike Torelli
October 04, 2018
Very polite and knowledgeable sales person. Very happy with Very knowledgeable sales person and very polite. Liked the car and the price was right. Everything was taken care right away and the one to one instru Very knowledgeable sales person and very polite. Liked the car and the price was right. Everything was taken care right away and the one to one instruction s on the use of the car and follow up we're great More
by Vasoula
Employees Worked With
Valentina Maciunas
October 04, 2018
Honest and knowledgeable sales and service with a commitment to Excellence! It was a pleasure to work with Audi HD and I look forward to oh future engagements. with a commitment to Excellence! It was a pleasure to work with Audi HD and I look forward to oh future engagements. More
by tâm sự.
Employees Worked With
Brian Hall; Scott Hall, Jacek Rudzinski
October 04, 2018
Great experience I had a great experience. Friendly, courteous and quick service. Very happy with my visit. I would recommend Audi to anyone for their car needs. I had a great experience. Friendly, courteous and quick service. Very happy with my visit. I would recommend Audi to anyone for their car needs. More
by Spiz12
Employees Worked With
Rick Kelstrom
