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Audi Hoffman Estates
Hoffman Estates, IL
5,765 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,765 reviews
October 05, 2018
The Best I love the way they treat all of the clients that walk through the doors at the dealership. Míke Torelli has to be the absolute best ever. He care I love the way they treat all of the clients that walk through the doors at the dealership. Míke Torelli has to be the absolute best ever. He cares for all the clients that he service. I will buy another Audi from Hoffman Estates Audi dealership More
by Louism27
Verified CustomerEmployees Worked With
Mike Torelli
October 05, 2018
Poor repair I service both my A4 and S5 here for the last 3 years or so. Mike Torelli used to see my cars exclusively. That will no longer be the case. I brough I service both my A4 and S5 here for the last 3 years or so. Mike Torelli used to see my cars exclusively. That will no longer be the case. I brought in the S5 for work and one of the small items was a leak of rain water into the interior. Water was visible on the kick panel in front of the passenger door. Very consistent on where the water was coming from. Carpet was not wet anywhere else. I’ve brought this up before and about a year ago a pressured air blow out of the sunroof drain was attempted. It did not work and the cabin continued to collect water. I brought this up to my service writer again and after reviewing the Audi forums, realized that the clogged drain is a common occurrence in the S5. I specifically brought the clogged drain issue up to my writer Mike Torelli, and he assured me that they knew what it was and would take care of it. I received a call that the problem was the AC drain. I voiced concerns that this was not the problem and I was told that the sunroof drain and the ac drain meet somewhere and combine so if they replace the “bad” ac drain, the car will be fine. I paid for the repair and noticed that the floor mat was wet on the passenger side after the courtesy car wash at Audi. This is consistent with the sunroof drain issue I explained multiple times. I trusted that this water was from having the mats washed and left. I stopped to get the car washed and more water came into the cabin than I have ever had. Obviously, Audi Hoffman did not listen to me, nor did they do any diagnosis on the drain issue. At this point I don’t even know if the ac drain was even faulty. Felt like a cheap money grab and not actually caring about gettIng this right. I called Mike about the issue. He offered to pay for the labor of the actual repair that I needed(I don’t know if this repair was more or less time than the ac drain repair and I’ll never know). I told him that I did not want to pay for the drain hose either considering I just bought an ac drain hose that I don’t even know if it needed replaced. Mike said he would ask to have that taken care of. I showed up to pick up the car and I was billed for the the sunroof drain hose. It was a discounted price, but not free. Mike was not in the day I picked up the car and the manager was unavailable for the 15 minutes I waited to speak with him about my displeasure on this repair. I’m mot going back. I feel taken advantage of and disrespected. More
by PHILIP_LABAS81
Employees Worked With
Mike Torelli
October 05, 2018
A5 Recall Service Once again Mike Torelli assisted me with the service visit. I waited for the car and Mike kept me updated on progress as well as pointed out some ite Once again Mike Torelli assisted me with the service visit. I waited for the car and Mike kept me updated on progress as well as pointed out some items to be aware of regarding upcoming maintenance which we completed in part on this visit. Mike's heads-up approach to maintaining my car has saved me time and expense. A pleasure to work with Mike. More
by Jimbo
Employees Worked With
Valentina Maciunas, Mike Torelli
October 05, 2018
Rick is a true professional Rick has taken care of my Q7 for 3 years. He is a proactive and a true professional. Rick has always exceeded my expectations. Thank you Rick!!! Rick has taken care of my Q7 for 3 years. He is a proactive and a true professional. Rick has always exceeded my expectations. Thank you Rick!!! More
by Audi
Employees Worked With
Rick Kelstrom
October 05, 2018
Service was prompt & curtious Received a call to make appointment for recall repair. Made appointment same day. Arrived at time of appointment. Auto was serviced quickly & efficien Received a call to make appointment for recall repair. Made appointment same day. Arrived at time of appointment. Auto was serviced quickly & efficiently. Appreciate the prompt service. Thank you! More
by daleannk
Employees Worked With
Mike Colles
October 05, 2018
Great dealer Our Audis are under good care here. The staff is knowledgeable, helpful and kind. They will extend themselves to be of service to the customer. Facili Our Audis are under good care here. The staff is knowledgeable, helpful and kind. They will extend themselves to be of service to the customer. Facility is spotless and appealing. Thank you More
by Halsteads
Employees Worked With
Bryce Baldwin , Rick Kelstrom
October 05, 2018
Nice service Very nice waiting area and my car was serviced very well. The snacks and coffee at the waiting room were great. The service representative was very fr Very nice waiting area and my car was serviced very well. The snacks and coffee at the waiting room were great. The service representative was very friendly. More
by NCVKADRIATICO
Employees Worked With
Mike Torelli
October 05, 2018
Great experience! Robert LeGault was an awesome saleperson and made the purchase of my vehicle quick and stress free. I would definitely recommend this dealership and R Robert LeGault was an awesome saleperson and made the purchase of my vehicle quick and stress free. I would definitely recommend this dealership and Robert LeGault. More
by ELLENRN7
October 04, 2018
Getting it done right the first time Had my A7 serviced. Audi Hoffman Estates does a great job. The job is done right the first time, the environment is pleasant, and the people are gre Had my A7 serviced. Audi Hoffman Estates does a great job. The job is done right the first time, the environment is pleasant, and the people are great. More
by Glandesjr
October 04, 2018
Service was performed efficiently Appreciate the prompt reply and servicing of my A5. Battery died, I called the Audi 800-number for roadside assistance, received towing service within Appreciate the prompt reply and servicing of my A5. Battery died, I called the Audi 800-number for roadside assistance, received towing service within one hour. Car was at dealership for approx 24 hrs for service. Satisfied with communication and follow up on servicing that included: Battery replacement, recall fix and tune-up. More
by daleannk
Employees Worked With
Mike Colles
