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Audi Hoffman Estates
Hoffman Estates, IL
5,750 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,750 reviews
August 23, 2018
Wonderful and Professional Service!!!! We leased our 2018 Audi A4 from Carlo last weekend. Very polite and professional gentleman. He made our buying experience very smooth. I have contacte We leased our 2018 Audi A4 from Carlo last weekend. Very polite and professional gentleman. He made our buying experience very smooth. I have contacted Carlo a few times already to get tech help in setting up my new car. I highly recommend Carlo. More
by JQ1976
Employees Worked With
August 22, 2018
A8 Fuel line Recall Mike Torelli did a great job in handling my service. Very efficient and thorough. The service video was a new experience for me. Anthony explanation w Mike Torelli did a great job in handling my service. Very efficient and thorough. The service video was a new experience for me. Anthony explanation was short and to the point in letting me know status of the repair. I like that feature. Keep up the good work. More
by WmC
Employees Worked With
Anthony, Mike Torelli
August 21, 2018
Excellent service Complete and fast service. I was updated on the status of my vehicle and I was happy with the result. The service department is why I would consider b Complete and fast service. I was updated on the status of my vehicle and I was happy with the result. The service department is why I would consider buying from this dealership. More
by Jeff B
Employees Worked With
Mike Colles
August 21, 2018
Service will charge for repairs not completed Would probably rates 0 star if possible. Brought my 08 Audi A8 to reset component protection active for control head. Service department wasn’t able t Would probably rates 0 star if possible. Brought my 08 Audi A8 to reset component protection active for control head. Service department wasn’t able to complete reset . Service advisor Mike Torelly told me that I can come to pick up my car or leave for more diagnostics. I declined more diagnostics and told Mike that will pick up car momentarily. I told him that I refuse to pay since nothing was done. Once I came to service department Mike gave me paperwork and said there will be no charge but said wait a minute in wait area. He went somewhere and after some time returned saying that Service manager told him to charge me $178.82 for time technician spent trying to reset but didn’t. I spoke with Andy , service manager at Audi of Hoffman Estates, citing that nothing was done and I still have an existing problem. He said I must pay or he keeps my car. I called police department and reported this situation. We all had conversation involving all of us and Andy refused to dismiss any charges or work out any agreement with me. I ended up paying 178.82 . After I paid this amount Andy threatened me not to come to this dealership for service because he will be calling police and physically remove me from property. Also he was very rude, unprofessional and aggressive in this situation. After my car was brought back I was surprised it wasn’t even washed. I asked porter if he can wash it and he said he will. But from nowhere came Andy and told him give me car the way it is. I told him about washing my car for but he said you can write it in your review as well that we did not wash it. Once again he threatened me not to come to service again or he will call police. I do not see any wrongdoing from my side. I pay if services are performed, no questions asked. I see no reasons to treat customers like he treated me. Actually police officer advised me to leave low rating. Please think good before you decide to bring your car for service to Audi of Hoffman Estates. Remember about Andy, Service Manager. More
by Vladp
Employees Worked With
Andy , service manager, Mike Torelli
August 20, 2018
Audi A6 service Good summary after the service. Mike did a good job before and after the service call. I look forward to getting my brakes repaired next week. Good summary after the service. Mike did a good job before and after the service call. I look forward to getting my brakes repaired next week. More
by Haley123
Employees Worked With
Mike Torelli
August 19, 2018
Tire repair & purchase Service was excellent, I was able to schedule the night before and it went seamless. I was informed of the required service and the estimated cost in Service was excellent, I was able to schedule the night before and it went seamless. I was informed of the required service and the estimated cost in a timely manner More
by Buglady329
Employees Worked With
Mike Colles
August 18, 2018
quality service reps Quick & easy always a pleasant experience work was done properly and I was on my way in a timely fashion. I will be back for my next service. Quick & easy always a pleasant experience work was done properly and I was on my way in a timely fashion. I will be back for my next service. More
by smusso
Employees Worked With
Mike Torelli
August 18, 2018
Good first experience will return Needed warranty work and staff explained circumstances accordingly. As first time visitor I would have want a highlight of other services offered like Needed warranty work and staff explained circumstances accordingly. As first time visitor I would have want a highlight of other services offered like detailing. I only noticed that on the receipt. More
by Dealerrater01A!
Employees Worked With
Mike Torelli
August 16, 2018
August Service Visit Mike was great getting me on the schedule at the last minute. When I showed up Rick was right there to meet me, talk over needed service get the car g Mike was great getting me on the schedule at the last minute. When I showed up Rick was right there to meet me, talk over needed service get the car going. In 1 hour I was on my way home. Can’t beat the courteous service and the attention to detail. More
by weev
Employees Worked With
Rick Kelstrom, Mike Torelli
August 16, 2018
Easy and fast Easy to schedule servicing (i.e. online); thorough understanding of expectations upon arrival and quick turnaround if you wait. They’ve made routine Easy to schedule servicing (i.e. online); thorough understanding of expectations upon arrival and quick turnaround if you wait. They’ve made routine maintenance easy. More
by Reggie
Employees Worked With
Mike Torelli
