Audi Hoffman Estates

Excellent Service; Quirky Emailed Status Update The service department is sparkling clean, slick and professional. People were professional and courteous. Work was completed in the estimated time The service department is sparkling clean, slick and professional. People were professional and courteous. Work was completed in the estimated time and as specified. I would only offer some constructive suggestions regarding the emailed status report and the video link. The status report at first glance is hard to follow, It is easy to confuse the status keys (colors) headings with the actual status being reported for the inspection items. A yellow status can mean that everything is fine, just not 100%, or that something is worthy of concern. That caused me to think that I should contact the dealership because additional work was recommended. It was not. Also, the video is a novelty, but useless. A technician it talking in a noisy environment and basically saying things already shown in the PDF report, although much was unintelligible. More

Best Audi service in the suburbs You can always count on Ted McConnell, Scott Hall and the rest of the Audi Hoffman Estates service team to treat you promptly and with respect. You can always count on Ted McConnell, Scott Hall and the rest of the Audi Hoffman Estates service team to treat you promptly and with respect. More

Carlo - Audi go to expert We worked with Carlo Gilli to upgrade to a Q5 from an A4. We were already familiar with Audi so it was a matter of finding A Q5 that fit our needs an We worked with Carlo Gilli to upgrade to a Q5 from an A4. We were already familiar with Audi so it was a matter of finding A Q5 that fit our needs and budget. As we were not planning on purchasing that day, our decision process took time. Carlo was extremely patient and stayed extra time over closing to finalize everything. He is very knowledgeable and his experience definitely helps in the process. Carlo checked in after the purchase to ensure there were no questions and to make sure we were happy with the purchase. Recommend Carlo as an Audi go to expert. More

Mike Colles is an outstanding Service Rep. The dealership is clean and very professional. The employees are friendly and courteous to their customers. I would recommend AUDI HOFFMAN ESTATES to The dealership is clean and very professional. The employees are friendly and courteous to their customers. I would recommend AUDI HOFFMAN ESTATES to my friends and family. More

recall repair Took my Audis to Hoffman Estates service for airbag recall work. In both cases my Audi A6s were repaired no charge within an hour wait with complimen Took my Audis to Hoffman Estates service for airbag recall work. In both cases my Audi A6s were repaired no charge within an hour wait with complimentary exterior wash and 36 point checkup. Additionally the Audi team (Mike C) put new license plates and holders on my 2008 as the bolts were completely rusted shut, again at no charge. Mike T took care of my 2011 Audi at the earlier visit. Courteous, professional and customer focused. More

Oil change They were very busy but everyone worked hard and quick to make sure everything is seamless. The waiting area is clean and packed with snacks, coffee, They were very busy but everyone worked hard and quick to make sure everything is seamless. The waiting area is clean and packed with snacks, coffee, water, etc. staff is More

Thank you for an incredible experience! My experience was amazing! Thank you to the team for helping me find an awesome car and have an overall positive experience. Even with the internet go My experience was amazing! Thank you to the team for helping me find an awesome car and have an overall positive experience. Even with the internet going down on Saturday, Carlo and the team were nothing short of amazing and accommodating. The time was used to show me the features and functions of my beautiful new Q5 and I cannot be more grateful for making what could have been a painful experience AMAZING! Thank you to everyone, especially Carlo, for making the experience fantastic. More

Car Buying Experience We had a terrific car buying experience with the purchase of our Q5 from Audi Hoffman Estates. Our Audi Specialist, Carlo Gilli, was a pleasure to wo We had a terrific car buying experience with the purchase of our Q5 from Audi Hoffman Estates. Our Audi Specialist, Carlo Gilli, was a pleasure to work with due to his extensive knowledge of the features of the call and his commitment to making sure we found the SUV that was right for us. I highly recommend Carlo and this dealership if you are in the market for a new or used Audi. More

Recall I had the pleasure of dealing with Mike Colles he was friendly,informative and a happy fellow. He made you feel that you were his only focus. Thank y I had the pleasure of dealing with Mike Colles he was friendly,informative and a happy fellow. He made you feel that you were his only focus. Thank you More

Consistently excellent service As always, I received the utmost service here. I just needed a headlight replaced and to have them find out why my car was shaking at high speeds. All As always, I received the utmost service here. I just needed a headlight replaced and to have them find out why my car was shaking at high speeds. All work was complete within an hour and I was updated about the progress during that time. I cannot express enough how kind and courteous the staff at Hoffman Estates Audi is. Mike Torelli always remembers who I am and takes such good care of me. I drive an hour to get to this location and it is so worth it. I will not go anywhere else! More