Audi Hoffman Estates

Quick Response to Recall, Fast Resolution Received recall notice just a few days ago and called to schedule update. I was able to get the appointment day/time of my choice. I was met by Eric Received recall notice just a few days ago and called to schedule update. I was able to get the appointment day/time of my choice. I was met by Eric who confirmed the update to be done. The only reason it took 60 minutes was at my request. My husband had followed me to the service center and I preferred to return home (we live close). Repair was done, car washed and cleaned and out the door in 60. Now that is service! More

First service Just bought my car Saturday and was having some knocking in my brakes. My drums were replaced and now it drives perfectly. Mine was great and took car Just bought my car Saturday and was having some knocking in my brakes. My drums were replaced and now it drives perfectly. Mine was great and took care of me. I bought my A6 from Eddie and he found me in waiting room. He has been awesome!!! Great experience. More

Exceptional Service Every Time I am fairly new to the "Audi family" and I couldn't be more happy. I am treated like royalty every time I bring my car in for service to this facility I am fairly new to the "Audi family" and I couldn't be more happy. I am treated like royalty every time I bring my car in for service to this facility. Mike greets me and remembers who I am immediately, takes care of getting my car serviced in a timely manner and has a loaner for me so I can get some local shopping done. My car has always been serviced correctly at the time of service. One service required extra time (over a day) and I could not get back to the dealer when the car was ready, so Mike had someone bring the car to me. I live an hour away! That is exceptional service! I won't go anywhere else. More

always great service As usual prompt and efficient service. Love taking my car there for routine and any other maintenance. the service techs and the consultants are all As usual prompt and efficient service. Love taking my car there for routine and any other maintenance. the service techs and the consultants are all very helpful. they give you a loaner or provide you transport if you dont want to wait which is very much appreciated. More

I'm the Queen Twenty years of my auto and myself consistently being treated like royalty keeps me coming back. Ted McConnell is THE BEST! I always get the persona Twenty years of my auto and myself consistently being treated like royalty keeps me coming back. Ted McConnell is THE BEST! I always get the personal touch. More

Easy to deal with. Mario was easy to deal with, didn't use high pressure tactics and was a gentleman. Except for the lenthy waiting time for the finance guy, it was a sm Mario was easy to deal with, didn't use high pressure tactics and was a gentleman. Except for the lenthy waiting time for the finance guy, it was a smooth process. More

Quick Audi Recall Service Ted McConnell was professional and quickly got my Audi serviced for the recall and also washed. He got me in and out in one hour. Ted McConnell was professional and quickly got my Audi serviced for the recall and also washed. He got me in and out in one hour. More

Professional Car Dealership I would recommend Audi HE for your car needs, they make it all simple and easy to get service, purchases, or even a free car wash. I would recommend Audi HE for your car needs, they make it all simple and easy to get service, purchases, or even a free car wash. More

Service Advisor (Mike) did an outstanding job explaining and taking care of my needs which included completing work having to do with a recent recall that I was not (Mike) did an outstanding job explaining and taking care of my needs which included completing work having to do with a recent recall that I was not aware of. More

Wonderful Service! Rick Kelstrom was extraordinarily helpful, knowledgeable and accommodating throughout my experience. He is wonderful to work with and I'm so happy to Rick Kelstrom was extraordinarily helpful, knowledgeable and accommodating throughout my experience. He is wonderful to work with and I'm so happy to know he's there to rely on! More