Audi Hoffman Estates

Great hand holding, wonderful personality and great deal! For my first time leasing, I couldn't have asked for someone better to walk me through the process than Carlo. After doing a bunch of homework, we ha For my first time leasing, I couldn't have asked for someone better to walk me through the process than Carlo. After doing a bunch of homework, we had such a wonderful experience with him and the Hoffman Estates dealership that we would definitely recommend it. We appreciated the upfront, no hassle style and common goals of making this an efficient process for both of us. The after sales service has been great as well and Carlo is interested in making this a relationship, not a transaction. Very pleased with Audi and Carlo! More

Thorough, Patient, and Painless I thought I wanted an RS7 and wanted it all the more after meeting with Carlo at dealership. We did the prerequisite test drive and loved the car but I thought I wanted an RS7 and wanted it all the more after meeting with Carlo at dealership. We did the prerequisite test drive and loved the car but not color. Carlo went extra mile searching his online network for the RS7 that we wanted. At end of the day, we decided to order a 2017 as soon as Carlo suggested and it arrived earlier than originally promised. Could not be happier and found this dealership to not demonstrate the kind of arrogance often experienced at other high end, luxury auto sellers. More

Refreshing Outstanding Service Every interaction with Service has been outstanding and refreshing. Nice to know true customer service still exists. Will never go anywhere else for s Every interaction with Service has been outstanding and refreshing. Nice to know true customer service still exists. Will never go anywhere else for service/sales. More

Very Pleased!! Working with Carlo was a pleasure. Buying/leasing a car is out of my "comfort zone" Appreciated his knowledge & patience working with me . Very hap Working with Carlo was a pleasure. Buying/leasing a car is out of my "comfort zone" Appreciated his knowledge & patience working with me . Very happy with my A3! Thanks for the hat ! More

Outstanding Service Recently I was in the market to buy a new car, and I stopped by Audi Hoffman Estates. I was immediately greeted by Brian Hall, GM. He was friendly, co Recently I was in the market to buy a new car, and I stopped by Audi Hoffman Estates. I was immediately greeted by Brian Hall, GM. He was friendly, courteous, and professional as we chatted about the A3 that was parked inside the show room. When I was ready to test drive it, he put me in the hands Valentina Maciunas. She was knowledgeable, patient, and quick on her feet. Needless to say I purchased my first Audi that same day. The negotiation and finance process was a breeze. Great dealership, I felt comfortable, taken care, and walked away satisfied with my purchase and the price I paid. More

Service Experience I have only used Audi Hoffman Estates for service needs. My experience has been excellent meaning that customer service exceeded my expectations in t I have only used Audi Hoffman Estates for service needs. My experience has been excellent meaning that customer service exceeded my expectations in terms of quality and delivering what was promised. My Service Consultant is Eric Defort who is an exemplary example of what customer service should be. More

Great service at Hoffman Estates Audi! Had my 25K service for my SQ5 Victor got me in and over to my loaner quickly great service and I even had them detail my car. Being a fanatic in clea Had my 25K service for my SQ5 Victor got me in and over to my loaner quickly great service and I even had them detail my car. Being a fanatic in cleaning the detailed did an awesome job!!!!! More

Long time customer - they really take care of your needs! I've been a customer since 2002 and I've never been disappointed with the sales and service experience. It doesn't matter if you Audi is brand new or I've been a customer since 2002 and I've never been disappointed with the sales and service experience. It doesn't matter if you Audi is brand new or many years old the experience is the same; top notch. They care about what your needs are and get it taken care! A life long customer, no reason to change. More

Excellent , Eric is an excellent communicator, I appreciated his knowledge and the information he was sharing with me while going thru the process. I appreciate , Eric is an excellent communicator, I appreciated his knowledge and the information he was sharing with me while going thru the process. I appreciate being kept up to date and his prompt attention. More

Carlo was great! Carlo was very easy to deal with and helped me get a very fair price on a used Q5. I never felt pressed to make a decision which made buying my Q5 tha Carlo was very easy to deal with and helped me get a very fair price on a used Q5. I never felt pressed to make a decision which made buying my Q5 that much easier. I would recommend Carlo (and the dealership) to anyone looking for an Audi. Joe Mariella More