Audi Hoffman Estates

After reading some positive reviews about this dealership, I suspect that they were most likely written by their own employees to try and hide the truth about how poorly you and your car will be t dealership, I suspect that they were most likely written by their own employees to try and hide the truth about how poorly you and your car will be treated if you go there. I had several bad experiences with them where they will try to charge you for repairs covered under warranty and you can guarantee that your car will be worse off when you get it back. My case is not alone. I have had friends and family have similar experiences there. If you already made the mistake of buying a car from this stealership, make sure NOT to get it serviced there otherwise you will regret it. I am happy that DealerRater came along so other innocent people can be protected from the scams of dishonest dealers like Schaumburg Audi. If you have an Audi and live in the Chicago area do yourself a favor and make the trip to Continental Audi to get decent service. My friends and family live close to Schaumburg Audi but drive out of their way to get their car serviced in Naperville for their peace of mind. I sincerely hope this note reaches someone who is considering Schaumburg Audi and decides to take their car elsewhere. It will save them much stress and heartache. More

Al was the person who took my call when I inquired about an RS4 they had for sale. Long story short I ended up buying the car within a copule days and Al made the transaction a simple and pleasant affair. an RS4 they had for sale. Long story short I ended up buying the car within a copule days and Al made the transaction a simple and pleasant affair. I got a great price on my trade-in and we came to terms on the sale in 15 minutes. Service after the sale has been great so far and the car is always spotless when returned to me. Al makes it a point to come talk whenever I am for a wash or maintenance visit. More

Excellent dealership with top notch staff. Sales & Service team were all exceptional to work with! Was not planning to purchase an Audi after being a Honda owner my whole life. After listening to sale Service team were all exceptional to work with! Was not planning to purchase an Audi after being a Honda owner my whole life. After listening to sales staff and their knowledge of how reliable & safe the Audi's are - I was sold! More

I brought my car in for routine maintenance, Ted wrote it up and was very sincere and honest when presenting the repairs. Derek helped me near the end of the day and helped to reexplain the repairs and maint up and was very sincere and honest when presenting the repairs. Derek helped me near the end of the day and helped to reexplain the repairs and maintenance that was performed. Both guys were very helpful and seemed genuinely excited to have me as a client. I would recommend anyone to see either of these guys, also I have had pleasant experiences with Ed and the other service writer there (can't remember his name right now). More

Had my car in for the coil pack recall. They did a horrible job. Stripped my coil harness wire and stripped my coil pack screws. They were scratches on my car that weren't there before. Also I am o horrible job. Stripped my coil harness wire and stripped my coil pack screws. They were scratches on my car that weren't there before. Also I am on a large audi forum and they many people say they had terrible dealings with this dealer. I recommend Continental Audi in Naperville. More

We went to this dealer simply because it had that particular used car we wanted -- an Outback LL Bean model. So, in the scheme of things, this was a very small purchase for Mr. Collingourne. This particular used car we wanted -- an Outback LL Bean model. So, in the scheme of things, this was a very small purchase for Mr. Collingourne. This seemed to make no difference to this man, who behaved as though we were buying an A8. He is a gentleman and who bent over backwards to deliver the car as promised and on time. What was the best thing? That Mr. Collingbourne is a professional, through and through *and* his personna is utterly lacking in smarminess, which so often is part of the personality of a high-end car salesperson. If I want an Audi in the future, I will see Al to buy it. More

http://www.audizine.com/forum/showthread.php?369777-Un http://www.audizine.com/forum/showthread.php?369777-Un http://jalopnik.com/5567283/audi-dealership-wont-help-customer-robbed-on-lot?skyline=true&s= http://www.audizine.com/forum/showthread.php?369777-Un http://jalopnik.com/5567283/audi-dealership-wont-help-customer-robbed-on-lot?skyline=true&s=i read and think about what you read. Wheels stolen off of car on dealership lot ** updated with result ** Guest-only advertisement. Register or Log In now! I left my car at Schaumburg Audi for 5k service on Saturday. I was supposed to pick it up the same day, but they leave me a VM 5 minutes before closing time telling me to come pick it up. xxx. So today comes and I get a call from the service guy, Ted. So before he starts talking, I tell him that I'd be happy to pick the car up after work. He proceeds to tell me that I can't. I go xxx?! and he, without any hint of apology whatsoever, tells me that the wheels (Hartmann 19" RS4 reps) have been stolen off of my car. I was in shock. This is one one of the better/bigger Audi dealers in Chicago/NW Suburb area... mind you. I ask him if they had the video rolling. Ted tells me that it wasn't working at the time. How the F does a car dealership have a non-functioning video camera over a weekend? I thought "xx!" but went with it. I ask him if the car is sitting on bricks and he tells me it's sitting on jacks and that there is no other damage at all beside the wheels missing. I say xxxxxxxx, but went along with it again. He said he's got a police report in (which I don't know if it is true, but i'm sure my insurance people will get that taken care of). This whole thing smells foul with inside job. First of all, the wheels are just RS4 reps that look like 20 other sets of wheels on other cars.. Second, non-functioning camera? Third, thieves don't go on a dealer car lot and steal xxxx unless they want to get caught on the security camera. It's got to be one of the employees that saw my car. The biggest thing that pisses me off is the attitude of Ted. He sounded annoyed rather than apologetic. I have the claim initiated with Allstate and I told them this sounds fishy and wanted it investigated thoroughly. And they better pay my 500 dollar deductible. The wheels can be replaced easily but I hate the fact that I might need to go back to this xxxxty dealership for service. More

Everything was great from start to finish. Every employee was helpful and pleasent. I went in to have a noise checked out and a couple of random maintanance issues and within an hour I was out the d employee was helpful and pleasent. I went in to have a noise checked out and a couple of random maintanance issues and within an hour I was out the door with all problems resolved. I will be an Audi owner for life and this dealership is a big reason why. More

I have had two very nice experiences at this dealer. One was with the service department and the other was with their parts department. The people that work there are very friendly and polite. They ask a lo was with the service department and the other was with their parts department. The people that work there are very friendly and polite. They ask a lot of questions and actually seem to care about solving your problems. The dealership is very neat and clean and has a pleasant atmosphere. My car was washed and ready when I came to pick it up the same day that I brought it in, and the problem I was having with the car was fixed. I stopped at the parts department for some touch up paint and batteries for my key remote, and they had everthing in stock. All in all, a ver nice experience. More

The service team at this dealer isn't up to par. They misdiagnosed my multiple times when it was under warranty. Same exact problem came back (faulty Yaw sensor) after warranty expired and some how they misdiagnosed my multiple times when it was under warranty. Same exact problem came back (faulty Yaw sensor) after warranty expired and some how they managed to run a completely different test this time that found the problem except it was going to cost me $1200. Had long argument with their service unprofessionals and the used the sleazy excuse that this could be caused by a different reason and so they are not responsible. I would not take me bike to this dealer let a lone my car. Also, the guys who work there really act like robots. A smile could go a long way. More