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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,738 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,738 reviews

September 27, 2023

very accommodating and understanding. help me take care of only what i asked for and provided recommendations for future maintenance More

by RILES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

September 26, 2023

Great sales and service department. Always a pleasure to work with them when I need service. More

by TOM@MOTOROILINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Audi Hoffman Estates responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

September 24, 2023

I’ve already left a review, however, one piece of feedback for Audi is to have a system that shows service history and dealership where work was done. When I asked she said our system doesn’t track t More

by Shularoo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Shularoo responded

This comment does not reflect the overall service experience at Audi Hoffman Estates, which was excellent.

Sep 25, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent feedback and this review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

September 22, 2023

Tim was very friendly,had a loaner available for me as promised. Kept me informed about vehicle. Was little expensive,was hoping Audi was gonna help me out a little,but that was wishful thinking. Car was More

by DANGONZALEZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Sep 24, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tim here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

September 22, 2023

Great staff, found the right service for me; informed me during the wait; cared for me during the wait; and kept the appt as short as possible for me. Thanks! More

by julienet12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Sep 24, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 20, 2023

Very fast service and Mikaela Vall was very pleasant to talk with. Paying was a fast and good process More

by smirsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mikaela met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

September 20, 2023

Very nice service advisor. However did not find any problems we are having, even though air conditioning smell is still there More

by roger300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Audi Hoffman Estates responded

Roger, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 20, 2023

Terrible! Changed coolant and didn’t connect hose and caused my car to overheat. All I get was a sorry! More

by fcalabrese78
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ted McConnell, service
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Sep 24, 2023 -

Audi Hoffman Estates responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 20, 2023

Professional and transparent, very responsive to questions and pricing details - I am a repeat buyer for these reasons More

by KEVIN.COLLINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iman Panah
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Sep 21, 2023 -

Audi Hoffman Estates responded

Kevin, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 19, 2023

Very pleasantl Service Manager to deal with. She’s a good communicator and explained everything thoroughly. Service was performed in a reasonable amount of time. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager (female)
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Sep 20, 2023 -

Audi Hoffman Estates responded

Thank you, Susan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

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