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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,737 reviews

August 08, 2023

Iman and Eddie C were absolutely amazing! They were efficient, friendly, knowledgeable and just a pleasure to work with. I would recommend them with confidence to anyone! More

by vicki_yarohova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Cuevas, Iman Panah
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Aug 10, 2023 -

Audi Hoffman Estates responded

Thank you so much for your kind words, Vicki, and for taking the time to leave us this wonderful feedback!

August 07, 2023

Great service experience. I called for service because a headlight was out, and Ted, got me in right away and was there to greet me when I arrived. He told me how much time it More

by KenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Mccdonnell
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Aug 08, 2023 -

Audi Hoffman Estates responded

Thank you, Ken, for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates; we look forward to having you as one of our valued customers for many more years to come.

August 06, 2023

Muy mal servicio de parte del vendedor qué por salir temprano no me explico el proceso de activar la app de Audi ni los pasos del car qué me compre More

by Eduardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Bautista
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August 03, 2023

Great service. Explained everything and the car was ready earlier than expected. Above and beyond. More

by GENERASO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Aug 04, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates!

August 03, 2023

800 dollars to replace the battery is about 250 to much. Felt it was a ripoff More

by whartm1266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was fine
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Aug 04, 2023 -

Audi Hoffman Estates responded

Thank you for this feedback. We're sorry to hear that you weren't fully satisfied with your experience and would like to see if there is anything we can do to turn this around for you. Please reach out to us directly if you'd be willing to discuss this matter in more detail. Thank you for choosing Audi Hoffman Estates, we hope you will give us another opportunity to serve you.

August 03, 2023

Sonia was great and didn't feel pressured buying a car . They were all professional More

by ziwa1002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonia
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Aug 04, 2023 -

Audi Hoffman Estates responded

Here at Audi Hoffman Estates, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 03, 2023

Excellent service! Honest they do not try to sell you what you don’t need, quick and impecable customer service. More

by PAOMB14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Aug 04, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 03, 2023

Dealer gets things done. Magnificence work. Incredible work done by dealer. Ricky particularly did a awesome job assisting me thru the whole process of buying a car More

by arcadiorivera64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Bautista
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Aug 04, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 02, 2023

Tim and Anthony are the best! Hoping to take care of my 'Audi Q7'in the future as well. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Anthony
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Aug 02, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for Tim, Anthony, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 02, 2023

Their service techs try to run up the cost for routine items and recommend work that isn't needed. They are dishonest. Avoid the at all cost More

by dave.gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Jigalov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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