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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,737 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,737 reviews

June 21, 2023

I knew what I wanted, model, features, etc. , and the Audi team made it happen. More

by IRMISBATES
Recommend Dealer
Yes
Employees Worked With
Eddie
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Jun 22, 2023 -

Audi Hoffman Estates responded

Here at Audi Hoffman Estates, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 21, 2023

First rate customer service. No detail is missed. Everyone is personable, polite, friendly, and professional. More

by ISLANDGIRL093
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ms Val in Service
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Jun 22, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 17, 2023

Sonia has shared much information to help me set up my car insurance since I just moved to Illinois. Car was detailed washed and Sonia helped to request small fix due to years of usage. All paperwork lice More

by Daniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonia Vazquez
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Jun 19, 2023 -

Audi Hoffman Estates responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Audi Hoffman Estates!

June 16, 2023

They are always thorough and fair. I feel that they listen to my concerns and do their best to help. More

by KRISTY.CUBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in service
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Jun 16, 2023 -

Audi Hoffman Estates responded

Thank you, Kristy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

June 16, 2023

Tim in service is outstanding! From setup of the appointment to completion and being respectful of my work schedule and timeline. The operation is a class act as is Tim. More

by Katsaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service and Adam for followup and support in checking on the process.
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Jun 16, 2023 -

Audi Hoffman Estates responded

We are very happy to hear that Tim provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 15, 2023

I was happy to be able to schedule my oil change in a timely manner. More

by kcowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
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Jun 16, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 13, 2023

Don't remember person I worked with . . He was very good. I did not appreciate the dog wandering around More

by bethrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Beth and it's disappointing to learn that we missed the mark here.

June 13, 2023

5 They are always attentive, fair and pleasant. I won't shop anywhere else Great store! More

by JSHOES010
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Macedon
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Jun 13, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

June 13, 2023

Routine visit, no drama Oil change, tire rotation, diagnostics, completed per time quoted Good experience More

by john.vanalstyne
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

June 13, 2023

Had a warning light come on. Called Service, and they said bring it in. Greeted as I pulled in. Explained the issue. Resolved the issue. On my way! More

by scotttoriumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept not Sales
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Jun 13, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, Scott, we look forward to having you as one of our valued customers for many more years to come!

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