Audi Hoffman Estates - Service Center

Excellent and friendly service. Work done promptly as promised. Very good experience overall. Thank you. Work done promptly as promised. Very good experience overall. Thank you. More

Arlen was great to work with. Very polite and respectful. Kept me informed. The car was clean when I received it. I like the video of my car. Well done Very polite and respectful. Kept me informed. The car was clean when I received it. I like the video of my car. Well done More

Tim was a fantastic coordinator and listener! He understood the issue and the technician provided a thorough video outlining the resolution and steps taken to address the issue. Updates were pr He understood the issue and the technician provided a thorough video outlining the resolution and steps taken to address the issue. Updates were provided by Tim along the way. This was a fantastic experience and would highly recommend. More

New Audi owner with a rear differential problem. Proper diagnosis, quality work, excellent communication. They found service contract coverage I did not realize I had and provided more scheduled ser Proper diagnosis, quality work, excellent communication. They found service contract coverage I did not realize I had and provided more scheduled services than I asked for without additional cost to me likely saving problems later. They checked everything, provided a video of their review, but did not try to upsell. Told me when to expect brake and tire services later. Estimated prices for future scheduled maintenance. Patiently answered many questions. Only reservation is pricing for some routine maintenance is very high. I suspect this is typical for Audi not unique you this dealer but until I ask other dealers and independents I cannot say for certain. This dealer was recommended by a neighbor with a very expensive model who has been a long time customer. They earned a return visit from me for major work. Whether I return for the simple things is a value proposition I have not yet determined. More

Once again I received great service while working with Arlen Brodeur to get a headlight replaced Arlen Brodeur to get a headlight replaced More

Great customer service, always keeps us informed Friendly and professional, and they get the job done and professional, and they get the job done More

Professional Service. Clean facility. Short wait time. Friendly staff. I will come again for future services. Clean facility. Short wait time. Friendly staff. I will come again for future services. More

Good explanation as to what the car needed and made sure to answer all of my questions. to answer all of my questions. More

Was good, the service writer Arlen was good. Wish the communication and quicker turn around on the vehicle was improved, but I understand was some labor involved. I'm sure I'll bring the car Wish the communication and quicker turn around on the vehicle was improved, but I understand was some labor involved. I'm sure I'll bring the car back when needed. More