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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,823 Reviews
Call Service Center (847) 843-9900

3,823 Reviews of Audi Hoffman Estates - Service Center

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May 20, 2025

Staff was very nice, helpful, and efficient. 10/10 highly recommended. Keep up the great job More

by alex.rob1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
May 20, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 17, 2025

Standard 60K service. Everything was well done, quickly, efficiently and at a fair price. I also appreciated the loaner car. More

by ClemsonGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 17, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

May 17, 2025

The young gentleman was very thorough and competent. He had a caring personality and was interested in my concerns about my car. More

by MICHAEL.EESLEY
Recommend Dealer
Yes
Employees Worked With
Young man on Tuesday evening
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May 17, 2025 -

MICHAEL.EESLEY responded

What a wonderful experience with the staff at Hoffman Estates Audi. They were all very attentive to my needs and had my vehicle ready when promised. Thank you

May 17, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

May 16, 2025

Great services, it takes a little bit longer. Lovely snacks, keep it up. Thank you for your services More

by nsaphina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2025

Great people to work with. I truly appreciate the time and effort put in to get me the best price possible More

by Mubeen6an
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 15, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

May 14, 2025

said they couldn’t locate service records when bought the car from them one year ago. tried to sell us services based on a mileage 10K lower than we bought it. Lost our car key. when we went to pick it up. c More

by Dave and Kristi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
May 17, 2025 -

Audi Hoffman Estates responded

Dave and Kristi, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 09, 2025

This system would not bring up a keyboard yet I HAD to enter a min of 15 words! Poor design! More

by MAUIBOUNDCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 09, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

May 07, 2025

Constant back and forth trying to fix silly parts, left my car for a WEEK! Tim said all noise was gone, drove car 2 minutes off lot and noise was genuinely made worse, one unrelated issue fixed but nothing More

by owenhaagstudents
Recommend Dealer
No
Employees Worked With
Tim M
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May 10, 2025 -

Audi Hoffman Estates responded

Owen, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

May 03, 2025

Great Customer service! Very knowledgeable! Overall awesome experience ! Will definitely recommend. Arlen - service advisor was very professional, with great knowledge, and More

by Lnowakowski81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen
Report | Print
May 03, 2025 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 03, 2025

Standard Oil Change annual service and they knew I was waiting and I was there for two hours with a scheduled appt More

by MDCRONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
May 03, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your review, and we apologize for the long wait. We sincerely value your business and hope you will give us another opportunity to serve you!

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