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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,873 Reviews
Call Service Center (847) 843-9900

3,873 Reviews of Audi Hoffman Estates - Service Center

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April 02, 2023

Very friendly and informative Feedback Information was thorough and explained in detail. Easy check in process More

by Rjaskot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
Report | Print
Apr 03, 2023 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 01, 2023

The young lady who helped me today was very professional which made everything run smoothly. Outstanding employee. More

by FLATROLOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaysia
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Apr 02, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

March 31, 2023

Friendly people excellent service clean environment great work exceeds service expectations provides what is needed More

by KATHY.COLELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
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Apr 02, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Kathy, and don't hesitate to let us know if we can be of further assistance.

March 25, 2023

Todd and crew were prompt and courteous. My loaner was there and a sedan as I requested. Very happy with the team. More

by AuntieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Mar 27, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. Todd and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

March 25, 2023

They did a great job on my recall although there were a few glitches with getting the part. It was important to have a loner. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 27, 2023 -

Audi Hoffman Estates responded

Tom, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 27, 2023 -

Tom responded

you are welcome

March 23, 2023

Tim M always takes great care of my car…. Highly recommend going to this dealer More

by 5th Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Mar 24, 2023 -

Audi Hoffman Estates responded

Thank you for your business. We appreciate you taking the time to leave us this five-star review. We're happy to hear that Tim is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 23, 2023

Excellent service :on time, provided detailed info,helped with the Bluetooth connection and Audi car play.Tom the service rep and Robert the sales rep were very courteous and helpful. More

by Gkartinian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to leave us a five-star rating. We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

March 22, 2023

Tim was very friendly. The only reason this is not a 5 star is I was charged $200 to look into an issue with the Audi Sense. Had I known it would be a charge for this, ( More

by KWALTER425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 23, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 22, 2023

Great service, courteous and explained in detail necessary work. Service exceeded my expectations, car was detailed and completed early. More

by TDUNBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
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Mar 23, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 21, 2023

Professional, prompt, quality work, friendly employees. All of my experiences from sales to service have been great. More

by ryanthomas123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Panah
Report | Print
Mar 22, 2023 -

Audi Hoffman Estates responded

Ryan, Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

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