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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,921 Reviews
Call Service Center (847) 843-9900

3,921 Reviews of Audi Hoffman Estates - Service Center

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May 26, 2023

Very responsive to customer needs. Willingness to do what is necessary to maintain positive relationships. More

by HOGAN207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 27, 2023 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

May 26, 2023

Smooth and efficient process, Loved the assistance from Michaela’/Service, and Jacob?/Shuttle. I’d like to also thank the technicians that make it happen! Enjoyed seeing Eddie D/Sales! Thank you Audi Hoffm More

by CALOR177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

May 26, 2023

Nice and fast service Congrats to Audi team i love that place is very very good More

by Leonardhamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iman Panah, Isabela Tanase, Tamara Janecek
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May 27, 2023 -

Audi Hoffman Estates responded

Thank you for your great review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Audi Hoffman Estates. We look forward to serving you for years to come, Leonard.

May 25, 2023

Fast and polite. I love the video summary they send. Plus picking up my car clean is a bonus! More

by Eclaus5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
May 26, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 24, 2023

Great experience with Tim as he gave detailed explanations on what needed to be done to my car. More

by GABRIELLAWINKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Andy from service
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May 25, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Gabriella, for choosing Audi Hoffman Estates!

May 24, 2023

Tim always helps me promptly with whatever issue Ive been experiencing and he is very friendly. More

by 5th Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 25, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

May 24, 2023

Tim Machonga was friendly, knowledgeable and a pleasure to work with. My vehicle was completed on time with all work fully explained. More

by CraigA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 25, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

May 24, 2023

Friendly and courteous staff. Tim Machongga was very professional and explained the service process. Hoffman Estates location is neat and clean. More

by Paulette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machongga from Service Department
Report | Print
May 25, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Paulette, and look forward to your next visit.

May 23, 2023

Communicated well. Text with video follow up was great. Kept me updated. Provided loaner vehicle while my car was in service. Resolved the issue More

by TSECKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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May 24, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! Tim and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 21, 2023

Great service. I was out and ready to go within the hour. I received the multi point inspection to review. Thank you More

by HELLOSHEYKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
May 21, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

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