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Audi Lakeland - Service Center

5.0

16 Lifetime Service Reviews

1215 Griffin Rd, Lakeland, Florida 33805

16 Reviews of Audi Lakeland - Service Center

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November 19, 2018

"short and sweet"

- biggo1013@hotmail.com

Mario won my trust and my business , which is not easy...lol I can be a difficult client Mario. understood me, Audi Lakeland is my dealership Sorry Audi Tampa...

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mario Polit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vito Susca
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Gomez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kenneth Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 20, 2018 -

Audi Lakeland responded

Mr. Ortiz, it was an absolute pleasure having you here with us and assisting you in the purchase of your brand new RS5. We are delighted that we were able to deliver an experience and service that allowed you to keep your business local here in Lakeland. We strive to be a community driven business that takes care of those that are local such as yourself as we are well aware that you all will the backbone of our business for years to come. If you have any questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

October 09, 2018

"Great service"

- DDA

Everything happened fast and efficient I called early that morning by 3pm I purchased the car. Mario has excellent customer service he even went out his way and sent me better pictures of the car with his personal cell before I drove 2 hrs. Everyone was nice and helpful I would recommend anyone here thanks again Mario and the fellas at Lakeland Audi.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mario Polit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 05, 2018

"Ist Service for my Q7"

- Malambo

The entire Audi Lakeland staff deserve my admiration. Vito, Paul, Mario, Preston, Kenneth, Avymael, Joe, what a bunch of professionals, their attention to details and professionalism is above and beyond, the manage the best Dealership in the entire state of Florida. I'm glad I bought my Q7 there......

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mario Polit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vito Susca
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Gomez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kenneth Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2018

"Excellent Lakeland Audi service experience. "

- Pleased Customer

We have had the pleasure of working with Joe Pitchford on several occasions. He is thorough and helpful, and knows the Audi vehicles. The atmosphere at the dealership is welcoming, and receiving text messages with service progress reflects Audi's modern approach to customer service. Best part of all is having a full service dealership in Lakeland!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"People that care"

- BRL5

The service People where very professional And Helpful on get our vehicle done on a timely matter. I would highly recommend Audi of Lakeland. Thanks

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kenneth Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"First class experience from start to finish"

- flyer114

Very well-integrated experience with phone, text and email. Joe knows what he is doing and kept me informed all the way. I'll be back anytime I need Audi service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 21, 2018

"Excellent Service"

- MichelleB

This was my first service experience with this dealership and the customer service was exceptional. I was offered a wuickband convenient appointment time and was greeted by name upon arrival. Furthermore, I was offered an Uber service Tina nearby shopping area while I waited. Great experience overall.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 21, 2018

"Fast and Friendly service"

- BeanBunny

First time having my Audi serviced at Audi Lakeland. They took the time to go over what had been done to the car before and what they recommended I do. Had my car ready the same day.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"Very easy and convenient"

- Brett1992

Great customer service, i was in and out quickly. Staff was Friendly and helpful on the service and sales side. Best dealership I’ve ever been to.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Adam Szymanski
Aug 17, 2018 -

Audi Lakeland responded

Brett, Congratulations on the purchase of your new car. It was a sincere pleasure and privilege having you here with us and assisting you with your new car. We look forward to seeing you here in the near future. If you have any questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

August 10, 2018

"Great service department!!"

- Suzanne

I had an excellent experience with the service department at Audi Lakeland. They picked up my vehicle and provided a loaner vehicle while the service was being completed. My car was back to me the same day. Also, the communication between the department and myself was stellar. I knew at all times how the service was proceeding on my vehicle! Super job!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pitchford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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