Audi Marietta

Audi Marietta is the best! Five star dealership! Vince and the sales management team made my transition into my first Audi simple and easy. The BEST sales team in Atlanta! Five star dealership! Vince and the sales management team made my transition into my first Audi simple and easy. The BEST sales team in Atlanta! More

sq5 purchase When I went in, I initially didn't know if the trade in from my 4runner to the sq5 would work for me. Tawana was very helpful in getting my fimiliar w When I went in, I initially didn't know if the trade in from my 4runner to the sq5 would work for me. Tawana was very helpful in getting my fimiliar with the sq5. The finance team was excellent and went abobve and beyond to get me a deal I was satisfied with and I came out of the deal feeling confident that I was treated fairly. More

Great Experience From the time that I walked in the door I knew we’d be leaving with a vehicle. We were guided inside and greeted by everyone and Shawn was ready to m From the time that I walked in the door I knew we’d be leaving with a vehicle. We were guided inside and greeted by everyone and Shawn was ready to make a deal. The process was quick and painless with no need to negotiate because they numbers were right where we wanted them. I’ve been in the automotive business my entire career and think that Shawn and the rest of the team were top notch! More

Salesperson and Finance manager accolades Buying a vehicle at this time was not on my “to-do” list. Our car was stolen and totaled. The headache of searching for the right vehicle is never eas Buying a vehicle at this time was not on my “to-do” list. Our car was stolen and totaled. The headache of searching for the right vehicle is never easy, especially managing your budget with a fair price and payment. After looking in several different areas and dealerships, from Acworth to Valdosta, Audi of Marietta made the best sense with overall salesmanship and qualities that made me feel comfortable in establishing business with the company. Scott did a wonderful job assisting me with my vehicle of choice, and Tony also stepped up to the plate and delivered the winning run! The only problem that I would say is that I would have given 5 stars if the service and detail department could have eliminated the cigar smoke smell that the previous owner left as a parting gift. However, I will be back to buy my next truck soon and Scott will be my personal salesman for the job! More

Exemplary Servicing-2018 A5 I HAVE OWNED APPROXIMATELY 7 NEW CARS IN THE LAST 16 YEARS, TWO OF WHICH HAVE BEEN AUDI’S. IN MY EXPERIENCE, MY RECENT AUDI A5 SPORTBACK PURCHASE IS I HAVE OWNED APPROXIMATELY 7 NEW CARS IN THE LAST 16 YEARS, TWO OF WHICH HAVE BEEN AUDI’S. IN MY EXPERIENCE, MY RECENT AUDI A5 SPORTBACK PURCHASE IS BY FAR, THE MOST SEAMLESS AND EFFICIENT PROCESS I HAVE EVER EXPERIENCED FROM START TO FINISH. ERIKKA WAS A BREATH OF FRESH AIR. SHE COMPLETED HER HOMEWORK, WAS ATTENTIVE AND KEPT COMMUNICATION OPEN THROUGHOUT THE PROCESS. FOR THE FIRST TIME, I CAN HONESTLY SAY THAT THE CAR BUYING PROCESS WAS OPEN, TRANSPARENT AND CUSTOMER CENTRIC. I AM EXTREMELY SATISFIED WITH MY NEW AUDI AND THE SERVICE PROVIDED BY JIM ELLIS AUDI. A SPECIAL THANKS TO ED WHO FACILITATED THE CLOSE OF THE DEAL AND TONY JACKSON FOR ALWAYS BEING SO THOROUGH AND CUSTOMER FOCUSED. THANK YOU AUDI MARIETTA! More

Beware of Service Department! My car has been with the Service Department at Jim Ellis Audi Marietta since June 1 with an over-heating issue. We dropped the vehicle off on May 31 f My car has been with the Service Department at Jim Ellis Audi Marietta since June 1 with an over-heating issue. We dropped the vehicle off on May 31 for a scheduled appointment at 9am on June 1. On the evening of May 31 I had a conversation with them letting them know that it was critical that I have my vehicle back on Friday June 8th as I was starting a new job and needed to travel. I was told that barring a catastrophic engine issue this would not be a problem. We received no communication on the status of the vehicle until Friday June 8th when we were told, sorry couldn't get to it! I drove an hour to the Services department to speak to them face to face. I was informed that someone would work late and fix my vehicle that evening and I could pick it up on Saturday June 9th. That evening they called to say that the $2000 in repairs, did not fix the issue and he had no idea what the problem could be as their diagnostic equipment wasn't working/or someone did not know how to operate it and they would call me back Monday June 11. At this point I had no options, so had to cancel my appointments. Monday came and went with no call. My wife attempted to leave messages, and no response. On the 14th or 15th my wife finally got to speak with them and was told sorry we need another $600 to replace the thermostat, and we aren't sure that is going to fix the issue. With no other choice my wife approved this, stating that we will pick up the vehicle on Tuesday June 19th. You are probably getting the theme by now, Tuesday came and went with no vehicle. Finally very frustrated I sent a text to them asking if my vehicle was still over heating and how much I owed at this point. I was ready to just get my vehicle back. It has now been 3 weeks since I dropped my vehicle off, and again no communication, no status, and no vehicle. I am at a loss, no idea what to do! Please be careful if you have an urgent need, I don't think this is the place you want servicing your vehicle. More

Two SQ5's, Two PERFECT experiences! I highly recommend this dealership. Their General Manager Randy Pullen has put together an outstanding team. From beginning to end, my family and my w I highly recommend this dealership. Their General Manager Randy Pullen has put together an outstanding team. From beginning to end, my family and my wife's family enjoyed the purchase process. We left with two SQ5's and big happy smiles. Randy and his team went above and beyond expectations. Don't waste your time with other dealerships, these guys have it figured out. More

Great Customer Service. From the time we walked in the door, Scott provided us a 5 star experience. He listened to our requirements and made appropriate suggestions, making t From the time we walked in the door, Scott provided us a 5 star experience. He listened to our requirements and made appropriate suggestions, making the experience more pleasant and less pressuring. I would highly recommend Scott and when you visit Audi Marietta. More

Amazing Customer Service for a Couple with Changing Minds We recently purchased a a new 2018 A6 from Scott and Richard at Marietta Audi. Within a few days, we realized that we regretted not opting for a diffe We recently purchased a a new 2018 A6 from Scott and Richard at Marietta Audi. Within a few days, we realized that we regretted not opting for a different engine package. We approached Scott with our dilemma. Scott and Richard immediately dove in and found the car we wanted and worked tirelessly to get a new deal put together that worked for us and their team. End to end, this could have been a difficult process, but they made it seamless for us. They were simply amazing and I cannot recommend them enough to anyone looking for a new Audi. We love the car and gained some new friends in Marietta. Thanks Scott and Richard! More

Great Customer Service I highly recommend the Audi Marietta dealership. This location provides you with great customer service and service excellence. Thank you for your t I highly recommend the Audi Marietta dealership. This location provides you with great customer service and service excellence. Thank you for your time and effort in providing a great experience. More