Audi Marietta

Consoltation on body paint Went to get some advise on water marks on trunk caused by pressure washing of house with some chemicals. Explained the situation to David and inquired Went to get some advise on water marks on trunk caused by pressure washing of house with some chemicals. Explained the situation to David and inquired if heavy buffing might alleviate the problem. David asked me to take a seat in the customer's longue while he took a closer look. Within a short time David returned with my car ABSECT the water marks which had "survived" two washings.. I was extremely pleased with the outcome. More

Amazing customer service. Jayson is so consistent every time I come to the dealership. He is so patient. Customer service is so important. I am appreciative. Jayson is so consistent every time I come to the dealership. He is so patient. Customer service is so important. I am appreciative. More

Fantastic and convient I had a very positive experience with the service department. My Service Adviser Kyle was so kind and helpful. I had originally asked to have a loan I had a very positive experience with the service department. My Service Adviser Kyle was so kind and helpful. I had originally asked to have a loaner vehicle when I made the appointment however when I called the day before to confirm, that had not been specified on my appointment and there was not one available. When I checked in with Kyle, he was able to find me a loaner vehicle and this allowed me to take care of some things while my Q5 was have a recall repair done. Everyone was so kind and courteous as always at Jim Ellis Audi. Truly love going there. More

Ok service, but felt nickle and dimed I felt that the customer service for the most part was good, though I wasn't blown away and felt as though a lot could be done to improve it. The I felt that the customer service for the most part was good, though I wasn't blown away and felt as though a lot could be done to improve it. The pricing is higher at Marietta Audi, about $20 higher than at Audi Atlanta, for the same oil change. Then, as I was being given the quote for the work, I was given 2 prices: the quote for the service and a quote for the service plus the option to remove/delete the 'service due' alert that pops up on the dashboard. I have never, with any car I have had, and not even at Audi Atlanta, been charged for turning off a 'service due' alert. I was even more shocked when they said it going to be an extra $40+ dollars for them to do this!! Come on Audi, this is a tad extreme and unprofessional. Felt nickle and dimed and will not return to this service center. More

Great Service This is my second time dropping my car for Service with David! He's been great and always took care of everything in a timely manner. He was courteous This is my second time dropping my car for Service with David! He's been great and always took care of everything in a timely manner. He was courteous, polite, and friendly. He walked me through on the service that has been performed towards the end of the day and i am very pleased with my car service! Thanks David for making this service smooth! :) More

Very Impressed I stopped in to get a part that I had ordered and the was made aware of a safety recall that needed to be done and they took care of everything in one I stopped in to get a part that I had ordered and the was made aware of a safety recall that needed to be done and they took care of everything in one quick visit. More

Awesome Service visit My scheduled service for an oil change and to resolve a lift gate issue was an excellent experience. David Kim, my Service Advisor provided a great e My scheduled service for an oil change and to resolve a lift gate issue was an excellent experience. David Kim, my Service Advisor provided a great experience by keeping me in the loop with the progress of work being completed. More

White glove service My service adviser Jayson was great! My car part installation service was completed on time. Jayson made me feel special and important. I'm impresse My service adviser Jayson was great! My car part installation service was completed on time. Jayson made me feel special and important. I'm impressed with the quality and professionalism of my Jim Ellis Audi service organization. More

Outstanding and Speedy service My service advisor was David Kim. He was efficient and communicated well well with me regarding the status of my car. New facility is great. My service advisor was David Kim. He was efficient and communicated well well with me regarding the status of my car. New facility is great. More

Recall on software The customer service staff was friendly and accommodating. All of the staff are friendly, even staff I didn't work with. Great service. The Jim Ellis The customer service staff was friendly and accommodating. All of the staff are friendly, even staff I didn't work with. Great service. The Jim Ellis Audi dealership feels like home. More