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Audi Marietta

Marietta, GA

4.9
2,160 Reviews
Since 1995, Audi Marietta has been a full-service dealership providing metro Atlanta drivers with new and pre-owned Audi vehicles. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands, a collision center and a stand-alone service center — the dealership has earned multiple industry accolades. Audi Marietta is an eight-time Audi Magna Society Award winner, demonstrating the dealership’s commitment to excellence in customer service and performance. It also was recognized as No.1 in the nation in parts sales for the eighth consecutive year and received the 2025 Cars.com Consumer Satisfaction Award. Visit Audi Marietta at 1141 Cobb Parkway SE, Marietta, GA 30060, or online at AudiMarietta.com.
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1141 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,160 reviews

August 20, 2019

Good experience Tawana was attentive. I’m very particular about my cars, she was patient with me. The service was good as well. The process was pretty straight forwar More

by big_mgs_boss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tawana Ways
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bryan
August 19, 2019

Ouitstanding customer service As always, the customer service provided by Ron Palcer was exceptional! Attentive, professional and friendly! He is the best Service Advisor I have ev More

by dennisjdodson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
Aug 21, 2019 -

Audi Marietta responded

It is great to read such wonderful comments about your experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2019

Best Dealership Experience! Rocky, Richard, Lori and Chris were all fabulous interactions I had at Audi Marietta. Rocky was by far the best salesmen I've every worked with. I wen More

by kristy.giragosian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky S, Lori M, Chris A. , Richard Bryan, Bria Cheney
Aug 21, 2019 -

Audi Marietta responded

It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Audi Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

August 19, 2019

Horrible Customer Service This dealership does not value customer's experience and its disappointing from a luxury dealer. Will never bring my car back to them for service. More

by ccgator20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Audi Marietta responded

We value all feedback received and we appreciate the time you took to leave us this review. We apologize that we did not meet or exceed your expectations during your recent service visit. Please leave us with your contact information so that we may reach out to you, so we gain more information about your service visit. Thank you, Audi Management

Aug 19, 2019 -

ccgator20 responded

I am extremely frustrated with the service I received. I brought my car to a mechanic shop before taking it to Audi Marietta I wanted to get multiple perspectives. The mechanic I brought the car initially provided me with a service memo from Audi that fit the bill for what my car was experiencing. I provided that memo # to David and it was basically ignored. I was given a diagnosis for a fuel pump and motor mounts for ~$3k to address what I was hearing. I called the initial mechanic back and even another to ask their opinion and it was agreed by both the there is no way I need new motor mounts to address my issue. I was charges almost $200 to get a bad diagnosis...which I really think should be refunded. Before I came to pick up my car, I had called in advance to be sure it was ready. Upon speaking with David when I arrived, he seemed surprised to see me and asked me to wait as he processed the paperwork. After waiting 20 minutes, he approached and asked if I could wait for them to run the car thru the car wash, which I agreed, After another 20-25 minutes, I went to find David only to find he was away from his desk. I asked another service rep to help locate my car, only to be told that I "should be patient". I then found out the car had never run through the car wash at all...it was backed up. I basically waited around for an hour for nothing. I mentioned my frustration with David when he finally returned and he blew me off. I called an asked to speak with a service manager only to be told they were not available. Overall, this is not how I'd expect to be treated my a high end dealership. Based on this, I would not recommend Audi Marietta nor will I return. Craig Contos 770-853-0722 ccgator20@yahoo.com

August 17, 2019

Went to buy CPO Q7 ended up buying new Q5 Thanks Bria, for your quick actions in meeting my requirement. I am loving my Q5 Thanks Tony, for explaining features in detail and making my loan More

by Abhishek Kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bryan, Bria Cheney
Aug 21, 2019 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests, Abhishek Kumar! Thanks again for your business! Take care!

August 16, 2019

Ahamed is awesome! Hands down, the best car buying experience ever! Ahamed made the experience fantastic and the process was seamless from start to finish. I highly reco More

by AEGELLIOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahamed Eboo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Audi Marietta responded

Your comments keep us motivated and working hard for all our guests! Thanks again for your business. Take care!

August 16, 2019

Great service The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and More

by DKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Audi Marietta responded

Thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you. Safe travels!

August 16, 2019

Wonderful People My 2nd car from Audi Marietta. They truly treat you like family. They make one of the hardest experiences one has in life and make it palatable. It st More

by Bobcipy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Austin-Brown, Luke Bialas, Randy Pullen, Richard Bryan, Brian Norris, Kyle McCall
Aug 21, 2019 -

Audi Marietta responded

Thank! We appreciate your continued business with us, and we're looking forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

August 15, 2019

Exceptional Car Buying Experience!!! Andrew (Drew) Frison restored my hope and faith that phenomenal car (sales) people really do exist. My family and I are truly grateful for his patie More

by Roosevelt Thigpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Frison
Aug 16, 2019 -

Audi Marietta responded

Hello, we are very happy Andrew could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2019

Audi A6 Both Luke & Tony stayed past closing hours to get me the car deal I was looking for. They made it easy and stress free. Thank you! More

by joe.siefert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Bialas
Aug 16, 2019 -

Audi Marietta responded

It is great to read such wonderful comments about your recent buying experience with us, Joe! We are pleased you enjoyed working with Luke and Tony. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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