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Audi Marin
San Rafael, CA
353 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA
When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive.
Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA
With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon.
Quality Service & Audi Parts in San Rafael
Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 353 reviews
November 25, 2025
Our experience was excellent from the minute we stepped in. Our experience was first rate throughout the transaction. in. Our experience was first rate throughout the transaction. More
by CCW
September 22, 2025
I had a great experience with Gary Poarch, the Service Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy to talk to, and genuinely took an interest in my situation. His communication was clear, he knew his stuff, and he made sure I always felt taken care of. Due to the actions of the oil change place, it was a frustrating and difficult experience, but Gary made it better. He kept me updated the whole way through and really made the process easier to handle. Gary and the Audi team, including Taryn, were all fantastic—helpful, professional, and easy to work with. Big thanks to Gary, Taryn, and the whole Audi Marin team for their support! -Stefan More
by Stefan
Employees Worked With
July 06, 2025
Nice people who treated me well, were friendly and not overly pushy with sales. Were open to negotiating items that I either didn't want or pricing I wasn't comfortable with. Very good experience. overly pushy with sales. Were open to negotiating items that I either didn't want or pricing I wasn't comfortable with. Very good experience. More
by Grimm
May 31, 2025
Grace was a great partner on a new Q5 purchase. I appreciated her flexibility, customer service as well as her support during negotiations. I recommend Grace if you are working with Audi or Volkswa I appreciated her flexibility, customer service as well as her support during negotiations. I recommend Grace if you are working with Audi or Volkswagon Marin. More
by jp0
Employees Worked With
May 08, 2025
Paul was great overall. I didn't enjoy a couple of things when he asked me what car I was driving, and when I replied, "A Ford Maverick", he laughed. Not sure what that laug I didn't enjoy a couple of things when he asked me what car I was driving, and when I replied, "A Ford Maverick", he laughed. Not sure what that laugh was about, but there was no need to do that. Also, the parking lot for the test drive was tight, and after the test drive, he took over and didn't let me park, based on the assumption of my driving capabilities, which, BTW, there were wrong. Besides those 2 issues, the rest was a good experience. Before I was ready to leave, Leo Silva showed up to introduce himself, and he was very respectful and friendly. Great interaction with him. More
by GA
April 30, 2025
Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options. More
by DanViele
Employees Worked With
Other Employees :
Unknown Diagnostic Mechanic, did not know this car, Danny Roque
April 26, 2025
Grace was excellent and patient with us in our purchase. Friendly and knowledgeable. Available when we showed up Friendly and knowledgeable. Available when we showed up More
by She
Employees Worked With
April 23, 2025
Low pressure sales, competent staff, good inventory, enjoyable car buying experience, would buy a car from them again enjoyable car buying experience, would buy a car from them again More
by CN
Employees Worked With
March 22, 2025
Our sale’s person, Paul Lommen, was a real delight to work with. He took our two 2023 leased Teslas in trade for two Audi Q60 e-trons. He was a fantastic sales person and my wife and I would work with h work with. He took our two 2023 leased Teslas in trade for two Audi Q60 e-trons. He was a fantastic sales person and my wife and I would work with him again. More
by marc
Employees Worked With
