Audi Marin
San Rafael, CA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Gary got my car in and finished ahead of schedule provided me with a loaner and made the whole experience seamless provided me with a loaner and made the whole experience seamless More
My service advisor Amy Stoica was incredible she took care of me and the car from the beginning till the end!!! care of me and the car from the beginning till the end!!! More
Terrible customer service in the repair department. Didn’t even know my car was towed in for two days even though I told them. Didn’t even know my car was towed in for two days even though I told them. More
The appointment was scheduled for “about an hour” when I arrived I was told that it would take up to two hours and offered an Uber to go do something instead of waiting there. I was told that I could Uber s arrived I was told that it would take up to two hours and offered an Uber to go do something instead of waiting there. I was told that I could Uber somewhere and be Uber back at no cost to me. I accepted, the customer service rep contacted Uber for me, later looking at my Uber account, I realized I had been charged almost $40 each direction instead of Audi covering the cost!!!! Had I known this, I would’ve just waited for my car to be done. Additionally, after returning to the dealership, I still waited almost 2 hours for the car to be finished. When inquiring about how much longer it would be, I kept being told all the mechanics were in a meeting. It would be “just a few more minutes”. However, everybody was very friendly, I just wish I wouldn’t have been charged the most $80 and waited almost 4 hours for an appointment that was supposed to be about an hour long. More
The dealership has a very good service department. They make the experience very nice for you with an easy Uber/Lyft ride or to wait in their lounge area with quality amenities. They make the experience very nice for you with an easy Uber/Lyft ride or to wait in their lounge area with quality amenities. More
Paul and the team made the buying experience really positive. I really appreciate that Paul showed us all of the options and led with a no-pressure approach. positive. I really appreciate that Paul showed us all of the options and led with a no-pressure approach. More
Ricky Quintana was great- super responsive and proactive with getting us the car we wanted quickly for a great price. Also very fun to work with! with getting us the car we wanted quickly for a great price. Also very fun to work with! More
Excellent customer service and the best part, we were told that you may have open a service center in or near ROHNERT Park by next year and since we live in Healdsburg that. Would be GREAT, 👍👍👍 told that you may have open a service center in or near ROHNERT Park by next year and since we live in Healdsburg that. Would be GREAT, 👍👍👍 More
The service advisor is attentive and they’ve improved their waiting room experience. Good job their waiting room experience. Good job More


