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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
350 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 350 reviews

August 31, 2023

Amy was professional and helpful. Made me aware of a service plan that would save me money on future visits. More

by JEANAWERWATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for your positive review of your visit to Audi Marin! We are pleased you had a good experience with Amy. It's very important to us that our customers receive helpful and friendly service during their visit. We're glad she was able to make you aware of the service plan that will save you money on future visits as well. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you here again soon!

August 31, 2023

Trust and rely on my long term rep Gary Posrch who seems to be caring More

by Jbosnich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your 5 star experience with Audi Marin! We are thrilled to hear that you trust and rely on our long-term representative Gary--he truly values customer relationships and we are grateful for him providing that level of service. We strive to have happy customers every time they reach out and it is so encouraging to see Gary's efforts being recognized. Please do not hesitate to contact us if you ever need any assistance in the future.

August 31, 2023

Amy was so helpful & resourceful! She was also very proactive in ensuring I would receive a loaner car while mine was being serviced since I had a baby car seat that needed to be inst More

by CLAIRECHAMPAIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Stoica
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August 31, 2023

At least 15 words have been written to say how great my experience was just wonderful More

by HOCKINGRICHARD19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your experience at Audi Marin! We pride ourselves on creating a welcoming and enjoyable environment, and we're delighted to hear that your visit was just wonderful. We value customer feedback and appreciate you letting us know how we are doing. Thank you again for your kind words, we look forward to seeing you again soon.

August 31, 2023

Excellent communication and service in a difficult situation. Amy has consistently performed this way. Thank you. More

by markbrown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for the kind words and 5-star review! We are so pleased to hear that Amy provided excellent communication and service in a difficult situation. We take pride in making sure our customers feel comfortable and well informed throughout their car buying journey, and it's wonderful to know that this was achieved here. We appreciate you taking the time to review your experience with us at Audi Marin!

August 31, 2023

This was my first time working with Audi Marin and it was great: I emailed them after 10 p.m. asking for a quote, and they sent it to me around 10 a.m., one of the first. Nathan Proctor sent me a detail More

by Igor S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Kangarani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Feinberg, Robert Langlois
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Aug 31, 2023 -

Audi Marin responded

Thank you for your kind words, and we're so pleased to hear that your experience working with Audi Marin was a positive one! We appreciate the time you took to review us, and are truly grateful. We'd especially like to thank Nathan Proctor, Shahin Kangarani, Robert Langlois, and Joshua Feinberg for going above and beyond in helping to make your car-buying journey a great one. From offering helpful advice to arranging airport pickups and showing off all of the features of the car, it sounds like these gentlemen gave you top-notch service - they will certainly be delighted to read your feedback. Wishing you many miles of happy driving from Audi Marin!

August 30, 2023

We were able to work with Scott Carter on the trade in of our Murano and the purchase of a gently used Q5. More

by mrkalisch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Carter
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Aug 31, 2023 -

Audi Marin responded

Thank you for your kind words about Audi Marin and our sales associate, Scott! We appreciate you taking the time to share your experience. At Audi Marin, providing exceptional customer service is our highest priority. It's always rewarding to receive compliments like yours and to know that we have provided an excellent experience for our customers. Your satisfaction is the best reward for all of us here at Audi Marin! We are glad that your purchase of a gently-used Q5 was a success, and we hope you enjoy it for years to come. We look forward to working with you again soon!

August 30, 2023

I’ve always had a great experience whenever I have to go to the Audi Marin dealership. It doesn’t matter who is helping you, they are always engaged, friendly and of course helpful. Amy was no different. Sh More

by BIGCOHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for leaving this kind and thoughtful review about your experience at Audi Marin! We are delighted to hear Amy was so engaging, friendly, accommodating, and responsive during your time with us. We pride ourselves on excellent customer service and it’s wonderful to know that we have exceeded your expectations. Thanks again for the kind words - it means a lot!

August 30, 2023

Excellent service from Gary! He always explains everything in detail and always has a smile on his face! More

by Beaugiannini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for the wonderful review of Audi Marin! We are delighted to know that Gary provided you with such an exceptional service experience, and we appreciate you taking the time to share it with us. At Audi Marin, our goal is always to ensure that customers receive expert guidance and leave feeling confident in their decisions. Knowing that Gary showed this level of care brings us great joy and pride. We are extremely grateful to have him as a part of our team! Our commitment to delivering a winning service experience doesn't stop there, however. If at any time we can be of assistance, please do not hesitate to reach out. In the meantime, we thank you for your clear endorsement and hope for the opportunity to serve you again in the future!

August 30, 2023

They are great! Super thorough and willing to go into the details with me. Best car service experience I've had More

by CW.PURCHASING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your experience with us, we're so pleased to hear you had the best car service experience with Audi Marin! We really appreciate your kind words. Our commitment is to ensure each customer's needs are met beyond expectations and we’re glad that you left feeling well taken care of. It was our pleasure to take the time to go into details with you and I'm sure it paid off in the end. We look forward to providing excellent service for many years to come. Thank you again for choosing Audi Marin and we hope to see you again soon!

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