Audi Naples

Henry is a very valuable asset to Audi Naples As snow birds from Canada we found ourselves having problems with our fan blower on our Q7. Hoping to make an appointment at Audi Naples we dropped i As snow birds from Canada we found ourselves having problems with our fan blower on our Q7. Hoping to make an appointment at Audi Naples we dropped in and we were fortunate to be met by Henry in service. He explained that a courtesy Q7 would be made available to us until we were satisfied with the diagnosis and repairs. The thorough diagnosis done by the technicians put my wife and myself at ease regarding fluid levels, tire pressure and tire wear etc. The extra mile that Henry put in for us must be highlighted. We had bought extended warranty in Canada for our vehicle and reading our policy they required notification prior to repairs being initiated. Henry called up to the insurance company in Canada and obtained their blessing to fix our Q7 so that we could file a claim for reimbursement. Being part of the Audi/VW family for twenty years we expected top notch service but we believe Henry exceeded our expectations! More

Experience of purchasing an Audi We had experienced other AUDI dealerships where we felt the sales associates were not knowledgeable of their product nor personable. We had experienced other AUDI dealerships where we felt the sales associates were not knowledgeable of their product nor personable. When we stopped at the AUDI dealership on Airport Pulley Road we were immediately greeted and were impressed with the cleanliness of the showroom along with the professional dress code of the staff! Ali was our sales associate who shared his knowledge of the vehicle and very informative! We were extremely impressed with this young man and we would recommend his name to our friends! More

Henry and Audi Naples really understand customer service! I recently moved from Michigan and needed to find a new Audi dealer as we have 3 Audi’s and LOVE them. I thought it would be hard to find a dealershi I recently moved from Michigan and needed to find a new Audi dealer as we have 3 Audi’s and LOVE them. I thought it would be hard to find a dealership that treated me as well as my previous one. Henry Garcia and the whole team overdelivered. I drive 50,000 miles a year and go through vehicles quickly and Audi Naples is fortunate to have Henry as everyone wants to sell you a car... the real key is the service afterwards! Henry introduced me to the other staff in customer service and the mechanic that took care of my warranty repair. I am very impressed and will buy my next car from Naples Audi. More

Excellent Customer Service Alec Saenz and Keith Ahearn were very helpful during my car buying experience at Volkswagen Audi of Naples. The customer service by both gentlemen was Alec Saenz and Keith Ahearn were very helpful during my car buying experience at Volkswagen Audi of Naples. The customer service by both gentlemen was a pleasurable experience. Alec was very helpful and engaging from the first moment my wife and I met him. He was there with us every step on the way:from showing the vehicle , knowledge of the vehicle features, the test drive and completing the paperwork. Keith was very helpful with the paperwork during financing. He did a great job of breaking down the finance paperwork and explaining it all to my wife and I. Overall, great car buying experience! More

Audi Naples ! THE BEST! I've been a customer of Audi Naples for 4 years and have always had a great experience from Jamie in sales and from the service crew. I brought my 201 I've been a customer of Audi Naples for 4 years and have always had a great experience from Jamie in sales and from the service crew. I brought my 2018 A5 in for its first service on Jan 28 and was assigned to Henry Garcia. Henry was very accomodating and explained the service they recommend as the first service for my nearly new Audi. Henry was great on his fowl up with me and my Audi was taken care of quickly. When I pick it up, Henry explained everything they had done. After I left, he followed up with a phone call to be sure everything was taken care of to my satisfaction. Great job Henry! You are my guy in the service department from now on. More

Excellent Service experience at Audi Naples dealership Henry Garcia was the most thorough and attentive service representative I have ever had the pleasure to work with at any car agency. He was a great l Henry Garcia was the most thorough and attentive service representative I have ever had the pleasure to work with at any car agency. He was a great listener and followed up with thorough answers to all my questions. He explained the reason I needed new break pads by showing me easy to understand graphics. He was conscientious in helping me understand that I was making good value decisions, if I intended to keep my car...which I do now. He promptly informed me of any changes in the status of my repair deadline. He explained the process of updating the tire pressure indicator light (which has always been a mystery with all the Audis we have owned). We always thought we needed to get to a dealership to take care of that mystifying issue. Now I know how simple it is to deal with it myself.....very liberating! Henry was so personable, conscientious and caring that I feel I have made a new friend. My experience with Henry defines the word, EXCELLENT! More

Ali Taqi Ali was very proactive during both the sales and the delivery/orientation processes. I wasn't ready to buy immediately because of business timing req Ali was very proactive during both the sales and the delivery/orientation processes. I wasn't ready to buy immediately because of business timing requirements and Ali stayed in touch very professionally without being pushy. During delivery/orientation I had a number of car racks that had to be switched to the new car and he handled those personally and also made use I got a full tour of the electronics. I would certainly use Ali again. More

Excellent experience at Audi Naples dealership After a terrible morning trying to reach CAA (American AAA) because of extreme weather up north in both countries I finally succeeded hours later in After a terrible morning trying to reach CAA (American AAA) because of extreme weather up north in both countries I finally succeeded hours later in having my battery "boosted" through Audi's roadside assistance recommendation. Arrived at Audi quite "frazzled" but Henry Garcia took me & my Audi in charge with kindness & efficiency. He arranged to replace my battery which definitely needed replacement...& also recommended that I replace my tires for safety reasons; I knew he was right because I had the original tires on since 2012! Got "my girl" back today (I brought her in yesterday) & so far she is 'purring"! I was very impressed by the level of PERSONAL service that Henry & his team provided.. Love Audi! Could never buy another brand of cars. Louise Horlington Montreal & Naples More

Top notch cars, Even better service! After getting 3 vehicles from Audi Naples I have nothing be respect for this operation. The sales and service personnel are all both courteous and pr After getting 3 vehicles from Audi Naples I have nothing be respect for this operation. The sales and service personnel are all both courteous and professional. None personify this high standard more than Henry Garcia. He makes having your car serviced actually a pleasure. Tim Flynn More

Complete satisfaction is not just a phrase I had the misfortune of needing Audi roadside assistance due to my own fault, but Henry Garcia made my experience much less painful. He is the best se I had the misfortune of needing Audi roadside assistance due to my own fault, but Henry Garcia made my experience much less painful. He is the best service assistant I have ever dealt with, always smiling and reassuring and just over the top helpful. Thank you Audi Naples for your hiring such a man to put forth your face, I’m glad to have had the pleasure of meeting him. I could not have asked for better treatment. More