Audi Princeton

Won't honor warranty I recently bought a used car from VW Princeton and was told by Salesman Zak Assad the car is in great/perfect shape and nothing is wrong with it. The I recently bought a used car from VW Princeton and was told by Salesman Zak Assad the car is in great/perfect shape and nothing is wrong with it. The was is real nice and drives great for the most part but I have had issues with the acceleration and rpms. I brought it to a local shop who scanned the car and found a transmission error code in the system and saw past work done on the transmission. I brought it back to the dealer and told them this. Zak and service manager Dino drove it around for a little bit and said the car is fine and returned it to me. Zac said the error code was from the past while Dino said he couldn't scan for a code because their system isn't compatible. In the week following, I continued to drive the car and it ran great again for the most part, but it still accelerated very slowly and the rpms would jump up to 5000 or 6000 out of no where. I took it to a transmission place near me who got the same code as the first place. I called VW back and told George Stamos about what happened. He replied, "What do you want us to do give you a new transmission, it sounds like you don't like the car, bring it back. We still have your trade it, I'll have Zak get it ready for you." NO GEORGE I like the car, I want you to honor your warranty and fix whatever is wrong with the transmission!! If it needs a new transmission, maybe Zak should have been more upfront in the beginning when selling the car. More

REALLY DONT GO HERE M YOU WILL BE SORRY !! Had the worst experience with this service dept. The parking lot is crowded and disorganized and very tight. Left me car for 3 days for the 3rd recall Had the worst experience with this service dept. The parking lot is crowded and disorganized and very tight. Left me car for 3 days for the 3rd recall. Returned at night to find a huge dent in my front quarter panel. It was late at night and dark. I asked the service rep to document the damage and give me a receipt. He said he could not. I asked to speak to service manager Jeff D and was told he left. I asked that he be called and they refused. I asked that I get some documentation that I was pointing out a serious damage, they declined. I called my insurance company and they said since the damage happened at dealership I should call police to get a police report. Called police and then they called the Service manager Jeff D. Well, now he showed up. Jeff D was rude, condescending and offensive and accused me of trying to get away with having them repair body damage that I came in with. He insisted that video cameras and pictures would prove this damage but miraculously he later reported that the security systems malfunctioned that day and so the pictures of the car upon entry were deleted. I returned the next day with videos and time stamps from my own home security system showing that there was no damage when I left my home that morning , one could see this clearly on the video since the damage was so severe...the h9me security system also documents the time I left. It is a 10-15 minute drive to the Audi services and I arrived exactly 14 minutes later. Jeff D suggested that I must have been in an accident on the way, then left the car with them for 3 days, then hoped they would not notice , then hoped they would fail to document the dent on the entry ticket form where they document such damages upon arrival.. oh and all of this happened including the accident within the few minutes I drove to the dealership. I returned again with the security videos showing that there was no damage when I left my home and Jeff D refused to look at the videos stating " I have other things I need to do with my time" They damaged my car while in their custody, they refused to notify me of the damage, they then blamed the damage on me, they documented small scratches but failed to document the damage upon entry, they lost the videos, they lost the photos, their security camera miraculously malfunctioned that day. They made me get evidence from my own security cameras and then refused to look at them.. They finally agreed to fix the damage after I threatened a lawsuit. The evidence against them was huge. And while all of this was happening Jeff D continued to be rude, offensive, condescending and made derogatory remarks about "rich people" who try to get away with things. Jeff D then angrily stated that he would have the car repaired but only by his repair shop not mine. Little did I know at that time that my car would be taken to another state to be repaired, even though there is a body shop directly across the street. It took almost 2 weeks for them to fix the thousands of dollars of damage. Stay away from this service dept. They are exceptionally offensive , distrustful, rude and dishonest..oh, and somehow the videos and photos taken of my car at the dealership have still not materialized. Seems likely they were intentionally deleted. Finally, when they check your car in and document the scratches and dents, they do not give you a copy. That is kept for only them to see which means it could be do umentaed after the fact since no copies exist. More