Audi Rockville

I was at Audi of Rockville looking at a Cadillac SRX today 4/10/2021. I brought to their attention that the tires do not match but also the rear tires in regulation with state inspection requirements a today 4/10/2021. I brought to their attention that the tires do not match but also the rear tires in regulation with state inspection requirements as far as tread life. But if they replaced the rear tires I would buy the car. The General Sales Manager refused and said it passed inspection. It seems the General Manager Mike Zheng as well as Joe Nowlin the sales rep are willing to sell a car with bald rear tires with no tread life left. Very questionable dealership. It's one thing if you don't know, it another thing when it's brought to your attention and you take no action. So I decided to take pictures of the tires and send them to the State. Whoever passed this car during the State Inspection should be fired immediately. Even if these tires could pass MD State Inspection Audi Leadership should reject this practice from a moral, safety, quality, and customer service perspective. Why would any reputable dealership want to sell a car in this condition? I would not buy a car used car from Audi of Rockville and if I can't trust them to buy a used car, then they don't deserve my business for a new car. Stay away from Audi of Rockville there are other dealerships that take their responsibility to sell quality and safe cars to their consumer seriously. More

Working with Joe was the best experience I could've asked for. For me, it wasn't the feeling of a buyer working with a sales person. Joe was a friend and guide first. He made sure that I truly considered wha for. For me, it wasn't the feeling of a buyer working with a sales person. Joe was a friend and guide first. He made sure that I truly considered what options were best for me (especially the ones that I wouldn't have thought of myself.) Joe brings a refreshing approach to the experience of buying a car. This isn't just a transaction to him, its a new relationship and for us, a new friendship. Theres a reason Joe is so good at what he does! Looks like im an Audi guy for life now! More

Amazing service! Was in and out with our sales rep, Joey Nowlin. All paperwork was prepared once arrived at the dealership, keys in hand for the test drive, and right into finance. Highly recommended! Nowlin. All paperwork was prepared once arrived at the dealership, keys in hand for the test drive, and right into finance. Highly recommended! More

Joe is amazing! He was extremely helpful in answering all of my questions and demo-ing each of the car's features. After several years without a car, I was nervous about getting back in the driver's seat—he of my questions and demo-ing each of the car's features. After several years without a car, I was nervous about getting back in the driver's seat—he put me at ease and continued to check in to make sure I was happy with my purchase and felt comfortable on the road. I highly recommend Joe for a seamless purchasing experience and excellent customer service. More

He wasn't helpful, wouldn't even pick up phone calls. He showed no interest. He would make any effort in helping. He seems not to care much. showed no interest. He would make any effort in helping. He seems not to care much. More

Jessica was very well informed and extremely helpful in choosing and purchasing an Audi A3 convertible. She was also very responsive to questions. The whole process was a very satisfying experience. I thin choosing and purchasing an Audi A3 convertible. She was also very responsive to questions. The whole process was a very satisfying experience. I think we got a great deal. More

Service team including Joseph McDaniel did a great job and diagnosed my car. Service manager Max Aaron pushed my issue to Audi America for review. Kenneth Chang found me a great deal on a new car to trade and diagnosed my car. Service manager Max Aaron pushed my issue to Audi America for review. Kenneth Chang found me a great deal on a new car to trade into. Sales manager Mike Zheng topped other dealership offers to ensure I was satisfied. General manager Larry Sevrin has an extraordinary group of people working at making the customer 100% satisfied. Thank you all for everything! Best dealership ever. More

This Salesman is top Notch!!! I to this day wish I could have finalized my purchase with him. Jean-Marc listened carefully to my desire for a vehicle and spent days explaining information to help me get th have finalized my purchase with him. Jean-Marc listened carefully to my desire for a vehicle and spent days explaining information to help me get the Audi I wanted! Try Him! You will not be disappointed!!!! New Audi owner (Teela)! More

Great dealership! Was very impressed with the communication and effort to ensure I drove off with the correct vehicle that I was looking for! Jean-Marc was very helpful and knowledgable in his c communication and effort to ensure I drove off with the correct vehicle that I was looking for! Jean-Marc was very helpful and knowledgable in his communication which helped gain trust in purchasing the Audi SQ5! It has been a great purchase! More

From start to finish nothing but professional and very product knowledgable ! Coming from 2+ hours away the process was so seamless and transparent. Finance was great and very thorough with explaining eve product knowledgable ! Coming from 2+ hours away the process was so seamless and transparent. Finance was great and very thorough with explaining everything. Anyone in the market new or used please do yourself a favor and call Jean ! More