Audi Rockville

Slow sales process and inattentiveness to detail I chose this dealership because they were able to find the vehicle that I requested. Even though they were not the closest and a distance from my home I chose this dealership because they were able to find the vehicle that I requested. Even though they were not the closest and a distance from my home. Nick did a great job communicating pre my visit. He started the necessary paperwork to minimize time at the dealership. The front desk staff were quite welcoming and very helpful. The service tech was also very friendly and professional. The waiting area was nice with amenities like coffee and water. Overall, I am disappointed at the length of time I spent in the dealership during my purchase. Apparently there was a backup for the finance office. This was disappointing as I completed the necessary finance application before my visit. Furthermore, after communicating with my salesman that I already had financing to expedite the process, they continued to pull my credit report. To date there has been 8 inquiries on my credit report which is completely unacceptable. I had to lock my reports to stop the inquiries. Moreover, after I waited for 3 hours, when I received my brand new vehicle it was apparent that they rushed with the preparation. My top rails were not installed, they were left in boxes in the rear. There were sales flyers stuffed in the glove box along with other misc paper and trash. I had to wait more time for temporary tags to be installed. The owners manual was missing. I had to come back to get the racks installed and the technology components activated. Thus, this was not a pleasant experience from a customer service perspective. I waited patiently for hours and my vehicle was not professionally presented. For these reasons, I would not purchase again from this dealership. More

Fast Service, Good Price, Treated Me Like a Queen I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I called Audi Service at about 7 p.m. Joe answered, and I talked to him about the need to patch my tire or get a new one. We arranged for me to drop it off at 8 a.m. the next morning. At the dealership, they quickly checked me in, sent me to the lounge, where I barely had time to take the first sip of my vanilla latte (from their coffee machine), when Joe came out to talk to me about the tire. He explained why we couldn't patch it, showed me the recommended tire to replace it, and the price. It had to be ordered but he thought he could fix it that same day. They then gave me a ride to work (I work within walking distance so I didn't want to get a loaner car), and later that day, my car was ready. I walked back to the dealership to pick it up after work. I waited maybe 10 mins to get it. While waiting, I paid for the service. When they walked me out to my car, it was warming up, stocked with a bottle of water for the ride home, and had been washed and cleaned inside. Joe was very nice, never made me feel uncomfortable nor did I ever feel like he was trying to take advantage of my lack of knowledge to sell me a service I didn't need (Toyota, I'm looking at you when I say this). Very please with my first experience with Audi Service! More

good service I dropped the car in the morning and after a couple of hours the car was ready. Good service. I recommend Audi Rockville for future service. I dropped the car in the morning and after a couple of hours the car was ready. Good service. I recommend Audi Rockville for future service. More

Rockville Audi service is terrific The service reps are knowledgeable and the work was done promptly as promised. Bryan was very helpful. The pick up and drop off service is a real plus The service reps are knowledgeable and the work was done promptly as promised. Bryan was very helpful. The pick up and drop off service is a real plus and the driver was pleasant and also knowledgeable about cars. More

Great car - Great service Ryan in the service department is a great guy to deal with. Very attentive, and when he promises something, he comes thru. Thank you Ryan. Ryan in the service department is a great guy to deal with. Very attentive, and when he promises something, he comes thru. Thank you Ryan. More

30,000 mile service We had very little wait for our scheduled appointment. Joe treated us well. The overall appointment met expectations for timeliness and price agreed We had very little wait for our scheduled appointment. Joe treated us well. The overall appointment met expectations for timeliness and price agreed to for work performed. More

great sales team. great customer service . went on multiple test drives and ended up with my perfect Q5 that checked all the boxes. would recommend to anyone. multiple test drives and ended up with my perfect Q5 that checked all the boxes. would recommend to anyone. More

All staff extremely helpful and personable. Several even approached me and apologized that it looked like it was taking too long to have my car delivered, as they stepped in to help. approached me and apologized that it looked like it was taking too long to have my car delivered, as they stepped in to help. More

Amazing and friendly buying experience with wonderful and helpful support from Jessica. She thoroughly and cheerfully explained all aspects of the car showing tremendous patience. helpful support from Jessica. She thoroughly and cheerfully explained all aspects of the car showing tremendous patience. More

Superb purchasing experience, friendly and attentive staff, great customer service that goes above and beyond. They made a normally-long exercise very easy and pleasant. Bravo! staff, great customer service that goes above and beyond. They made a normally-long exercise very easy and pleasant. Bravo! More