Audi San Diego

Patrick just stopped by to get some help with my new A4. Patrick was out to greet us as soon as we came in. He was very helpful just stopped by to get some help with my new A4. Patrick was out to greet us as soon as we came in. He was very helpful More

Service review Very professional, very quick and overall a great experience. George was who I worked with and a young lady named Penny or Peggy (I believe??) Both Very professional, very quick and overall a great experience. George was who I worked with and a young lady named Penny or Peggy (I believe??) Both were wonderful to work with More

Amazing service center Audi service center always goes above and beyond their call of duty. They are very professional. They anticipate your needs and make sure they always Audi service center always goes above and beyond their call of duty. They are very professional. They anticipate your needs and make sure they always communicate with you via phone call and or text. Best service sept ever. Service center reps Horacio and Manny are the very best. I will always take my Audi to them. More

Purchased Audi Q7 Auto purchase process was going well until final delivery. Salesman misplaced the owner manual and second set of keys while moving on to another custo Auto purchase process was going well until final delivery. Salesman misplaced the owner manual and second set of keys while moving on to another customer. He expected us to leave the dealership and trust that they would “turn up” over the weekend. We demanded they be found and refused to leave until located. 20 minutes later they were found in the employee break room. Car was also delivered missing one of the rear passenger floor mats, requiring a trip back to the dealer the next day. salesman was in too much of a hurry and switched priorities to next customer without completing our transaction. More

Disheartening I brought my 2014 Audi A7 TDI in for a transmission fluid and filter change. Nothing is wrong with the transmission, it is simply that the manufacture I brought my 2014 Audi A7 TDI in for a transmission fluid and filter change. Nothing is wrong with the transmission, it is simply that the manufacturer of the transmission, ZF Friedrichshafen, recommends a fluid and filter change between every 80,000 - 120,000 km. I understand that Audi describes my transmission as not needing service, and I respect this, but given what the manufacturer of the transmission recommends, and that I am at 112,000 km in my vehicle and plan on keeping my vehicle for a very long time, I was hoping to get this done. Manny G offered to get the process started for Penni, and quoted me ~1200 for the fluid change as well as the transmission filter, I said yes and signed. The invoice was complete with part numbers proving you have the capability to do it. My service adviser with whom I made the appointment with, Penni, never talked with me or asked me during the hour or so I was there. About an hour after I left, I missed a call from Penni, but the voicemail she left stated that the tech had some questions regarding my vehicle that should be answered prior to the service being done, and to give her a call back. I enthusiastically called back ready to answer any questions the Audi service department had. Unfortunately when I called back I was simply told the service would not be performed, and that I could come pick up my car. This is disheartening because I was simply attempting to follow the manufacturer of the transmission's guidelines in order to keep the car I enjoy very much running for many years to come. As a high mileage driver who has put 20,000 miles on my car in six months since I purchased it, and someone who has almost fully used Audi San Diego for all Audi related things for every Audi I have ever owned, It is disheartening that Audi San Diego does not seem to have the longevity of my vehicle mind. Despite the large number of times during this experience that I was told that changing the transmission fluid is likely to damage my transmission, this is blatantly untrue in my scenario, as I am following the advice of the manufacturer, advice that when ignored is far more likely to cause damage than when followed. After I sent an email to the service manager, he did offer to have me sign a document relieving liability and allowing the service to be done, but at this point between my poor experience, my wasted time, and the fact I was told several times blatantly untrue information (even after I talked to the manager on the phone and was only there to pick up my car), that all confidence in Audi San Diego had been lost and I chose to just pick up my car and make the switch to Mercedes due to their much stronger commitment to making it possible to keeping your car on the road for as long as you'd like, which does not include flat out refusing to service it. More

Great experience Our sales rep Alex was amazing with helping us pick out the vehicle that was right for us. Working around our busy schedule, he was able to locate and Our sales rep Alex was amazing with helping us pick out the vehicle that was right for us. Working around our busy schedule, he was able to locate and trade for the specific car we wanted. More

Friendly, Accommodating, Knowledgeable, Great experience. I loved my experience..... The only time I’ve ever bought a car before even driving it! The staff even stayed open later for me so I could buy the I loved my experience..... The only time I’ve ever bought a car before even driving it! The staff even stayed open later for me so I could buy the car the day I wanted. More

Excellent Dealership Great experience from start to finish. I’m always greeted quickly and friendly when I arrive to Audi San Diego. Anthony was a great rep and went out o Great experience from start to finish. I’m always greeted quickly and friendly when I arrive to Audi San Diego. Anthony was a great rep and went out of his way to keep me leasing with Audi verses switching to another brand, which I had looked in to. Rosalina was efficient and put me at ease. Happy to still be with Audi. More

Excellent Mario was great! He delivered what he said he would. I will refer people that are interested in a an Audi to make sure they see him. Mario was great! He delivered what he said he would. I will refer people that are interested in a an Audi to make sure they see him. More

Excellent buying experience Audi San Diego provided an excellent buying experience and friendly customer service. The sales people were easy to work with and were understanding. Audi San Diego provided an excellent buying experience and friendly customer service. The sales people were easy to work with and were understanding. The finance department was also very efficient. Thank you. More