Audi San Diego

Worst experience EVER. Robert Mendoza of Audi San Diego quoted my daughter $290 for an OIL CHANGE. When my daughter asked why, he said, "We charge by the hour." Other dealers in the area charge $99. It wa quoted my daughter $290 for an OIL CHANGE. When my daughter asked why, he said, "We charge by the hour." Other dealers in the area charge $99. It was her first time bringing her new car in for service. I have called and called and left messages and no one in the Service Dept. will speak to me. I finally called the Sales Dept. and spoke to Natasha Fulton. She said she thought it sounded like a lot for an oil change. She said she would try to intervene. She sent my concern over to Service Manager, Julie Andresen, but Julie has not responded to my email or my voicemail. When I called Natasha back, she said that it was the correct price for the oil change. $290 is the correct price??? This happened on Saturday, May 29, 2021. It is now June 1 and no one is getting back to me. I am not going to let this go. They ripped my daughter off. They know they did the wrong thing and that is why everyone is avoiding my calls. No one should pay $290 for an oil change. This is a prime example of price gouging and extremely bad customer service. More

Mariano made the whole car buying experience very smooth. He was very easy work with. Very responsive to communication via texts and phone calls. He delivered what he promised. He was very easy work with. Very responsive to communication via texts and phone calls. He delivered what he promised. More

Mariano Gomez was great and so was Audi San Diego. He was really helpful in finding me the right car and easy to talk person. really helpful in finding me the right car and easy to talk person. More

Mariano was the best. He easy going. Answered all my questions very quickly. I was in the market for an S3 but could not get it so Mariano showed me the A4 with the S line and fully loaded. It was every questions very quickly. I was in the market for an S3 but could not get it so Mariano showed me the A4 with the S line and fully loaded. It was everything I wanted and more. Because of him I got a car that was a lot more then I hoped! He was amazing! Thank you so much! More

Mariano was always quick to respond and answer all my questions without pressure. Very friendly and helpful! Transaction was smooth, easy and fast. Thank you! questions without pressure. Very friendly and helpful! Transaction was smooth, easy and fast. Thank you! More

Everything' s good with the service, it explained well, nice and friendly sales associate, I like the waiting area with a good and refreshing complimentary beverages. nice and friendly sales associate, I like the waiting area with a good and refreshing complimentary beverages. More

It’s always a pleasure to work with Damien. Easy to talk to. He gives me all the answers and goes above and beyond to make sure I’m totally satisfied. Exceptional service representative. to. He gives me all the answers and goes above and beyond to make sure I’m totally satisfied. Exceptional service representative. More

Great service advisor. I trust his advice and pretty much the only reason I will return for service at Audi San Diego. He answered all my questions and concerns and also helped resolve an issue I was having the only reason I will return for service at Audi San Diego. He answered all my questions and concerns and also helped resolve an issue I was having that no other dealership was able to fix. More

Daniel and Jose were extraordinarily helpful through the entire process from selecting the right Q5 all the way to delivery. Absolute Professionals! Our family has waited for this car and Audi San Diego entire process from selecting the right Q5 all the way to delivery. Absolute Professionals! Our family has waited for this car and Audi San Diego made it a smooth, fast and stress free process. Thank you! More

Routine service went very smoothly from the ease of making appointment on the website to picking up my car when it was ready. I especially appreciated the availability of Lyft to allow me to wait for making appointment on the website to picking up my car when it was ready. I especially appreciated the availability of Lyft to allow me to wait for my car at home instead of having to kill time at the dealership. My service advisor, Robert Mendoza, was friendly and professional. More