Audi San Diego

Audi San Diego Represents the Brand Well The sales team are professional and knowledgeable. The sales manager Ron was a pleasure to work with and it's clear not only is he very personable an The sales team are professional and knowledgeable. The sales manager Ron was a pleasure to work with and it's clear not only is he very personable and accessible, he is a real 'car guy' who is passionate about the Audi brand. Before buying my car at Audi San Diego, I'd brought my 2016 Audi in to this dealership for a routine service and was impressed with their professionalism and customer service. More

Friendly and did not feel rushed Robert was great from the start! He was prompt, friendly, and did not pressure me nor rush me. I was impressed by the level of service! Robert even to Robert was great from the start! He was prompt, friendly, and did not pressure me nor rush me. I was impressed by the level of service! Robert even took me to return my rental car so that I could take my new car home with me after the transaction was completed. Robert also took time to make sure I didn't spend my entire day buying a car - for example, he was great a multi-tasking! Loved that! While my car was getting ready, he trained me on another similar car so that once my car was ready, I could get back to work. I really appreciated that effort. Joyce was friendly as well. She also made the process quick and painless. More

Excellent Service, Over and Above!!! The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is i The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is impressive! More

Recall service I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspect I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspected the motor that turns it was malfunctioning). They originally quoted me 2 hours to complete the service when I made the appointment (which I thought was rather optimistic), but when I dropped my car off at 7am Scott told me it would be ready by early afternoon. He texted me in the morning, but by 2:30 I had not heard back from him. I inquired when my vehicle would be ready, & he said they were running behind & would try to finish by 4pm. I said that I needed to be home by 4pm, so he said they would get it done by 3:30. Unfortunately when I got there & spoke to him I got the impression that they had not had time to diagnose the headlight warning light because he said it could be the bulb, ballast, or something else (both headlights function properly). My computer still says "Service!" when I first start it up, so this gives me the impression they didn't even try to diagnose the issue, or clear any codes. They did do a complementary multipoint inspection, which although it had specific measurements for brake & tire thickness, everything else could have just been a pencil swipe given their lack of attention to the headlights. Scott pointed to a charge of $190 to further investigate the headlight malfunction... no thanks, I'll take it somewhere that will do a VAGCOM/OBDII scan for free. Hopefully everything was done correctly on the airbag recall itself, because this interaction doesn't give me great faith in their service. The best part about all this was just that I didn't pay for anything! In a follow-up email from their service manager they wanted to confirm everything was great with my experience. I wrote to Mark Monell giving a detailed account of my thoughts on my service. Although I did not have any major problems, & probably do not even want any type of restitution, he never returned my email or made any further communication with me. To me this is an unacceptable response from a service manager. tldr; a very nice service department with great amenities, but they are clearly overbooked or understaffed or not working to peak efficiency & need to improve their communication & thoroughness. More

Audi Q5 Service and Recall I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service cent I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service centers), my car was washed (thank you) but was not dried. That would keep me from giving 5 stars on my review. More

Great experience I had a great experience Great customer service Friendly and professional!!! Best Audi experience in San Diego Mr. Camacho is always great I had a great experience Great customer service Friendly and professional!!! Best Audi experience in San Diego Mr. Camacho is always great to work with. Thank you More

5 star The gang at Audi San Diego do a great job and treat you like you are valued customer. They will continue to receive my business. The gang at Audi San Diego do a great job and treat you like you are valued customer. They will continue to receive my business. More

45000 mile service Everything was great, but the wash of the car at the end was not good at all, floor matts not touched, wheels not touched at all Everything was great, but the wash of the car at the end was not good at all, floor matts not touched, wheels not touched at all More

Q5 55,000 maintenance Very accomadating. Complimentary Lyft to and from the service center instead of having to sit and wait while the car was serviced. Audi care package w Very accomadating. Complimentary Lyft to and from the service center instead of having to sit and wait while the car was serviced. Audi care package was offered to me and ended up saving me money. Everyone was friendly and helpful. More

Lux care service Excellent service as always. The lux care package is outstanding. Provided a loaner car even though it was very busy that day. Audi San Diego alway Excellent service as always. The lux care package is outstanding. Provided a loaner car even though it was very busy that day. Audi San Diego always delivers. More