Audi San Diego

Brett service department did awesome job and he was very s Such nice place with professional team. They what customer need and as well as ypur car for service. The service department are very organize and help Such nice place with professional team. They what customer need and as well as ypur car for service. The service department are very organize and help the customer in all aspects to make sure they step out happy and satisfy. More

Routine Service Was surprised when I was told the high cost ($962.57) estimate of my routine service. Nacho is a good guy and make $1,000 bill not feel so bad. Was surprised when I was told the high cost ($962.57) estimate of my routine service. Nacho is a good guy and make $1,000 bill not feel so bad. More

Service that was above & beyond As usual the work was done quickly with no issues afterwards. I desperately needed a piece of very important information that was left on the passeng As usual the work was done quickly with no issues afterwards. I desperately needed a piece of very important information that was left on the passenger seat. The service rep contacted the technician with the car. The car was lowered and I got the info I needed in 5 minutes. I very much appreciate this! More

Best car buying experience. Ever. There was absolutely no pressure with the car buying experience. Alex answered all our questions, did not pressure us one bit. The waiting area was cl There was absolutely no pressure with the car buying experience. Alex answered all our questions, did not pressure us one bit. The waiting area was clean and comfortable with lots of snacks More

Service fine, a little crowded and disorganized Technically the service was just fine, albeit expensive, but I was at the dealership anyway because of the airbag recall (ordinarily I'd prefer a priv Technically the service was just fine, albeit expensive, but I was at the dealership anyway because of the airbag recall (ordinarily I'd prefer a private mechanic for this car, an A4). Personnel were polite and businesslike, but extremely busy, rep for my "appointment" was running late but ultimately did a good job on the estimate and finalizing of order. But next day I had to call in to find out whether the car was ready because the rep was out, and when I came to pick up the car, the bill that came out didn't correspond with what I agreed to the day before. Quickly corrected, but poor coordination. Earlier I had checked the website for the telephone number, and they had an option to text service. So I thought great, I'll just text question re whether car ready, save a call etc. The text was never answered (not just not answered quickly, but never answered at all). If you're going to tell customers to text, you need to have someone ready to respond. Kudos to the guy who seemed to be in charge, who saw me waiting to get checked out and came over and made sure I got to a rep asap. Finally, I'm clicking yes on the recommend because it's fine, but only because the review can't be submitted without a choice. I'm really agnostic on the recommendation. More

Service excellent EXPECTING A LOANER A DISAPPOINTING I pass all the Audi dealerships just to come to this one but today it was a different experience. The reason I am giving it 2 stars is the simple fa I pass all the Audi dealerships just to come to this one but today it was a different experience. The reason I am giving it 2 stars is the simple fact when I first made the a appt. I made it for after 11 along with a loaner. The C/S rep I spoke too on the phone informed me that it will be best to make a morning appt. to get a loaner so I did. I had alot of things I needed to take care of while I was out here and needed to get back up North for a appt. that I had. But to my disappointment when I got to Audi to get the loaner they did not have any loaners and the person at the loaner department informed me that it will be 45 mins. before one comes in. 45 mins pass then 50 mins. pass now due to the fact that I have to get back up North and they did not have a loaner I have to make another extra trip back down here. If I knew they wouldn't have a loaner I would of made a appt. to bring my car in on another day and on top of this knowing that I just got my car washed and waxed I informed them that the car doesn't need to get wash GUESS WHAT black marks when I open the door and water spots. More