Audi Silver Spring

Genuine Customer Service & Care I started coming to this dealership when I got my first A4 in 2001. Although I moved and started having my car serviced at a different Audi, it was gr I started coming to this dealership when I got my first A4 in 2001. Although I moved and started having my car serviced at a different Audi, it was great to come back and see quality hasn't changed a bit in 15+ years. Julian really listened to my husband and I when it came to what we both wanted in our next car, what our budget was, and then streamlined everything into a quick and low stress car buying process....not what we had previously experienced or even expected! We came in looking for a certified pre-owned and got exactly what we were looking for, including a great price on a 2018 A4 with great options and packages, above and beyond service, and also making sure everything was 100% to our satisfaction. After a month of driving a rental and dealing with insurance over a totalled car, Julian and Mike M. went so far as to provide us with a loaner for a week while we waited for the car to finish getting certified, as well as fixing some minor scratches that my nitpicky husband found on the bumper. We didn't even drive the car before signing papers because I knew I could trust Julian's word and Audi's history of stellar customer service. Unlike other experiences, I didn't feel any pressure to buy and didn't feel intimidated by sales tactics or wording that stopped me from being able to say exactly what I was looking for. Whether you're looking for a new vehicle or just checking the new models out, be careful, because it's going to be hard to resist not getting one! It really felt like a miracle that between at least five other dealerships (who are still calling and bothering me!), we ended up getting the car from the last dealership qe visited. We were ready to throw the towel in and all the excitement of buying a new car was pretty much gone by the time we walked in. Julian, Mike and Brad were patient, incredibly helpful, and didn't make it feel like we were any inconvenience even though we were the last customers there on a snowy Tuesday night. Even as we all left the dealership with only papers signed, I had no doubt I worked with the right brand specialist and most professional team available. I even plan on driving the extra distance to have my car serviced at Silver Spring again because they really did help me out and solidify my loyalty to the brand, just as they do for their customers. Julian is highly recommended as he doesn't just help you find the right car, he works with you to find the one you're meant to be in. More

"Super Fantastic Experience, Hassel free" - Nalini Money Fantastic service! Previously I ordered an A3 and this time choose and took delivery of an Audi Q5 in January. Tom Schweiss handled the entire proc Fantastic service! Previously I ordered an A3 and this time choose and took delivery of an Audi Q5 in January. Tom Schweiss handled the entire process from advice, test drive, ordering the vehicle and taking delivery. It was a great experience. Tom Schweiss was very personable, patient, and informative. Spent time to address even the simplest question and genuinely cared about making this process effortless for me. Sam Wright the finance manager was very helpful and patient. What a great team! More

Helpful and friendly We bought a new q7 prestige. Our new car buying experience was excellent thanks to Julian and the silver spring audi team members. Julian went above We bought a new q7 prestige. Our new car buying experience was excellent thanks to Julian and the silver spring audi team members. Julian went above and beyond to make sure we made the right choice and got the best value for what we wanted in our new q7. Everything from the test drive, financing, to delivery of the vehicle was efficient and smooth. It was overall a very pleasant experience. Thank you Julian and the rest of the audi team. More

Exceptional experience I have been dealing with this dealership for many years. They have always met my needs. Diego Minda in service has always been especially helpful. I have been dealing with this dealership for many years. They have always met my needs. Diego Minda in service has always been especially helpful. More

Great buying experience Atanas Ivanov and Mike Mazak made car buying a great and painless experience. This is my first time dealing with these folk, but it won’t be the last Atanas Ivanov and Mike Mazak made car buying a great and painless experience. This is my first time dealing with these folk, but it won’t be the last one. More

Highly Recommend We had a wonderful experience with this dealership. Everyone, especially Julian, went above and beyond to make sure we were completely satisfied and a We had a wonderful experience with this dealership. Everyone, especially Julian, went above and beyond to make sure we were completely satisfied and all of our needs were met. Absolutely exceeded our expectations. Definitely recommend them, as this was one of the best experiences we’ve had at a dealership More

Q5 purchase We are repeat customers at the Audi Silver Spring dealership and have always had a wonderful experience. This time was no different. We enjoyed work We are repeat customers at the Audi Silver Spring dealership and have always had a wonderful experience. This time was no different. We enjoyed working with Atanas Ivanov from start to finish. He was friendly, courteous and professional and made the whole experience a pleasure. Brad Fischer has always made the financing portion of the sale easy and we enjoy seeing his friendly face. We will absolutely return when we are ready for our next Audi. More

Excellent customer service and knowledgeable staff My consultant Marcelo exceeded my expectations! He listened to my needs, offered feedback and his recommendations. Marcelo and the Audi staff were far My consultant Marcelo exceeded my expectations! He listened to my needs, offered feedback and his recommendations. Marcelo and the Audi staff were far from pushy, they provided options and made me feel comfortable financing my first car. I was in and out... signed... car detailed, hard tags and driving off the lot with my new car in less than two hours! Prashant was quick and made sure I knew what I was getting for bucks! More

Happy to service my car with Audi of Silver Spring Been servicing with Audi of Silver Spring since 2003. Every time I come in for service every person I'm in contact with is fantastic. Service is done Been servicing with Audi of Silver Spring since 2003. Every time I come in for service every person I'm in contact with is fantastic. Service is done by the promise time and they keep me in the loop through the whole process. The advisors always explain in detail what's going on with my car and why. The service team here goes above and beyond!! Happy customer always!! More

Service department Diego Minda at Audi silver spring service is great. Very knowledgeable, friendly, respectful, and knows what is required and what can be performed at Diego Minda at Audi silver spring service is great. Very knowledgeable, friendly, respectful, and knows what is required and what can be performed at a later service. He kept me updated on the progress of the car throughout the day. Car was done as requested and cleaned and vacuumed and ready to go when I arrived. Text message updates were helpful. More