Audi Wyoming Valley
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 AM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 AM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Service is always prompt and staff courteous. Very easy process. I most appreciate the fact that a loaner is available so I do not have to wait at the dealership and can go on with my work day. Very easy process. I most appreciate the fact that a loaner is available so I do not have to wait at the dealership and can go on with my work day. More
Dropped off vehicle night before. I confirmed to service next day. Said it would be ready by end of day .Manager assured 10 am next day, part wasn't getting there in time. I took day I confirmed to service next day. Said it would be ready by end of day .Manager assured 10 am next day, part wasn't getting there in time. I took day off from work. I called at 10:20am, said service manager not in, would get back to me. While waiting, attempted to reach service manager I dealt with day before through number that texted me. No response. Called main number, they sent me to line of service manager on duty that day, left message. No response. It took over an hour to hear back from a receptionist that my vehicle was ready. Just felt like no follow through from day before and no one had any idea of what was going on with my vehicle. Had I not made the initial call, not sure what would of happened. Usually would not have been an issue, but as explained to service manager, I was taking the day off since I would need to take the vehicle to my son who is in college and get back my vehicle, that's when he assured me it would be ready by 10 am. I haven't had many dealings with this dealership so as of now I would recommend the service center due to the quality of work. More
Our Audi service was very quick and easy! We scheduled a loaner which was wonderful in meeting our needs! Staff was professional, courteous, and very efficient. It was our best service experi We scheduled a loaner which was wonderful in meeting our needs! Staff was professional, courteous, and very efficient. It was our best service experience! More
Very pleased with service and convenience Friendly and very-courteous with sufficient follow up concerns and calls very-courteous with sufficient follow up concerns and calls More
Randy made my experience easy. He was willing to work with my son to iron my details. A pleasurable experience. Thank you. He was willing to work with my son to iron my details. A pleasurable experience. Thank you. More
Randy was excellent. Great, honest and knowledgeable. I drove over an hour because of him and his support team. Great, honest and knowledgeable. I drove over an hour because of him and his support team. More
Joe Garcia, very Professional and quality worker. I went to do a test drive on Saturday and came back Monday morning to purchase the car. I went to do a test drive on Saturday and came back Monday morning to purchase the car. More
The Audi Dealership was great to work with. Highly recommend them. I am happy with their customer service. Highly recommend them. I am happy with their customer service. More
I had my car detailed and it by far exceeded my expectations! Very professional service done in a timely manner! expectations! Very professional service done in a timely manner! More