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Audi Wyoming Valley

Wilkes-Barre, PA

Overview
Employees
Reviews
Vehicles
4.9
1,591 Reviews
Audi Wyoming Valley is a premier automotive dealership located in the heart of Wyoming Valley, serving car enthusiasts and luxury vehicle seekers with unmatched passion and commitment. With a rich heritage and an unwavering dedication to excellence, Audi Wyoming Valley has established itself as a trusted destination for those who crave the exhilaration of driving an Audi. At Audi Wyoming Valley, we believe that the Audi driving experience is more than just getting from point A to point B—it's about embracing a lifestyle of sophistication, innovation, and thrilling performance. As an authorized Audi dealer, we offer a wide range of new and pre-owned Audi vehicles that combine cutting-edge technology, elegant design, and unparalleled craftsmanship. Our knowledgeable and friendly sales team is committed to providing a personalized and tailored experience to each customer, ensuring that their unique preferences and requirements are met. Whether you're searching for a stylish sedan like the Audi A4 or a versatile SUV like the Audi Q5, our dedicated team will guide you through the entire purchasing process, making it seamless and enjoyable. In addition to our exceptional sales department, Audi Wyoming Valley boasts a state-of-the-art service center staffed by factory-trained technicians. Our service team utilizes the latest diagnostic tools and genuine Audi parts to keep your vehicle in pristine condition, providing routine maintenance, repairs, and enhancements to maximize its performance and longevity. Audi Wyoming Valley is not just a dealership; it's a community of automotive enthusiasts who share a common love for Audi vehicles. We regularly organize exclusive events, test drives, and owner gatherings to foster a sense of camaraderie among our valued customers. Experience the epitome of luxury and performance at Audi Wyoming Valley. Visit our showroom today and let us help you embark on an unforgettable Audi journey that will elevate your driving experience to new heights.
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1470 PA-315, Suite 3

Wilkes-Barre, PA

18702

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Showing 1,591 reviews

April 18, 2023

Everyone was helpful and friendly. Work was done quickly. I received a text and a video showing me some of the work. I liked that. More

by RTAMBURRO
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us. We are delighted to hear that our team was helpful and friendly throughout your experience with us. It is also great to know that the work was completed quickly and that you appreciated the video and text updates. At Audi Wyoming Valley, we strive to provide excellent customer service and to keep our clients informed every step of the way. We understand that having visibility into the work being done can give you peace of mind and confidence in our services. We appreciate your business and look forward to serving you again in the future.

April 18, 2023

I’ve always had a great experience with the service department. Work is always done on time. Brian is always very professional More

by BXBOMB23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have always had a great experience with our service department and that Brian has been a standout professional. Our team takes pride in providing top-notch service and ensuring that all work is done in a timely manner. It's great to know that we've been able to meet your expectations consistently. Once again, thank you for your kind words and for choosing us as your service provider. We look forward to continuing to provide you with exceptional service in the future.

April 18, 2023

Service is always timely and the staff is friendly and knowledgeable. Wouldn't take my car anywhere else More

by lpnrose63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you have consistently received timely and friendly service from our staff. Providing excellent service and expertise is something that we take great pride in, and we're grateful to have earned your loyalty. We appreciate your trust in us and look forward to continuing to provide you with the same level of service in the future. Thanks again for choosing us as your go-to car service provider!

April 18, 2023

Great customer service Great atmosphere Clean environment Process went smooth People were very friendly and nice More

by lewisincpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Maleninsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience at our Audi Wyoming Valley. We are thrilled to hear that you found our customer service to be great and that the atmosphere was pleasant. We take pride in providing a clean and welcoming environment for our customers. We are also glad to know that your experience was smooth and our team was able to assist you in a friendly and nice manner. We strive to make every customer feel valued and appreciated, and we are pleased to hear that we have met your expectations. Once again, we appreciate your kind words and hope to have the pleasure of serving you again in the future.

April 17, 2023

The work done on my car was good enough, but the service manager treated me very poorly. He was very insulting and argumentative. More

by Rotduke98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Goas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to provide us with your feedback. We are glad to hear that you were satisfied with the work done on your car. However, we are deeply sorry to hear that you had a negative experience with our service manager. We strive to provide excellent customer service, and we apologize for falling short of your expectations. We take all complaints seriously, and we will be investigating this matter further to ensure that we take appropriate action. We value your business and appreciate your feedback. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us. We hope to have the opportunity to make things right and provide you with a better experience in the future.

April 14, 2023

Brian k. Is an excellent service advisor! He always takes care of his customers, too. More

by MABOTTARO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great experience with our service advisor, Brian. It's always our goal to provide the best possible service to our customers, and we're glad to hear that Brian took great care of you. We appreciate your kind words about Brian and his dedication to ensuring his customers are taken care of. It's always great to hear feedback like this, as it lets us know we're on the right track. Thank you for choosing our dealership for your service needs, and we look forward to serving you in the future

April 13, 2023

Excellent customer service from beginning to end. Service Advisor John Strobel was friendly and helpful. More

by DTOMKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent customer service from beginning to end and that our Service Advisor, John Strobel was friendly and helpful throughout your visit. We strive to provide top-notch customer service to all of our clients, and it's great to hear that we hit the mark with you. Please don't hesitate to reach out if you have any further needs or questions in the future. Thank you again for choosing our services!

April 13, 2023

Went to 6 dealers before buying car from Wyoming Audi. Most professional and courteous sales staff and finance dept . Will definitely recommend your company. Thank you. Special thanks to finance manager. More

by AARONDEROY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review regarding your recent car buying experience at Wyoming Audi. We are thrilled to hear that our sales staff and finance department provided you with the highest level of professionalism and courtesy. Our team at Audi Wyoming Valley understands that purchasing a car can be a daunting experience, which is why we strive to make the process as seamless and stress-free as possible. We are glad that our efforts were recognized and that we were able to provide you with a positive experience. We truly appreciate your recommendation, and we are honored to have earned your trust and your business. We will make sure to pass on your kind words to our finance manager, who we know will be delighted to hear about the positive impact they had on your experience. Thank you for choosing Wyoming Audi, and we hope to have the opportunity to serve you again in the future.

April 13, 2023

Service was good I don't think the diagnoses was spot on though. My tires aren't as new as they ssid More

by rogerlw821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are pleased to hear that you were satisfied with the level of service we provided. However, we apologize that the diagnosis of your tires was not accurate. We understand how important it is to have your vehicle diagnosed correctly, and we take full responsibility for any errors made. We would appreciate the opportunity to further investigate the issue with your tires and make things right for you. Please do not hesitate to contact us to discuss this matter further. We value your business and feedback and hope to have the opportunity to serve you again in the future.

April 12, 2023

Very easy to work with . Clear concise explanations of issues . Completed on time with no problems . More

by RFRANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review! We're thrilled to hear that your experience working with us was very easy and that you found our explanations clear and concise. Our team works hard to ensure that our clients have a smooth and stress-free experience, and we're happy to know that we met your expectations. We take pride in delivering our projects on time and without any issues, so we're glad to hear that your project was completed to your satisfaction. Thank you for choosing us for your project, and please don't hesitate to reach out to us if you need any further assistance in the future.

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