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Audi Wyoming Valley

Wilkes-Barre, PA

4.9
1,579 Reviews
Audi Wyoming Valley is a premier automotive dealership located in the heart of Wyoming Valley, serving car enthusiasts and luxury vehicle seekers with unmatched passion and commitment. With a rich heritage and an unwavering dedication to excellence, Audi Wyoming Valley has established itself as a trusted destination for those who crave the exhilaration of driving an Audi. At Audi Wyoming Valley, we believe that the Audi driving experience is more than just getting from point A to point B—it's about embracing a lifestyle of sophistication, innovation, and thrilling performance. As an authorized Audi dealer, we offer a wide range of new and pre-owned Audi vehicles that combine cutting-edge technology, elegant design, and unparalleled craftsmanship. Our knowledgeable and friendly sales team is committed to providing a personalized and tailored experience to each customer, ensuring that their unique preferences and requirements are met. Whether you're searching for a stylish sedan like the Audi A4 or a versatile SUV like the Audi Q5, our dedicated team will guide you through the entire purchasing process, making it seamless and enjoyable. In addition to our exceptional sales department, Audi Wyoming Valley boasts a state-of-the-art service center staffed by factory-trained technicians. Our service team utilizes the latest diagnostic tools and genuine Audi parts to keep your vehicle in pristine condition, providing routine maintenance, repairs, and enhancements to maximize its performance and longevity. Audi Wyoming Valley is not just a dealership; it's a community of automotive enthusiasts who share a common love for Audi vehicles. We regularly organize exclusive events, test drives, and owner gatherings to foster a sense of camaraderie among our valued customers. Experience the epitome of luxury and performance at Audi Wyoming Valley. Visit our showroom today and let us help you embark on an unforgettable Audi journey that will elevate your driving experience to new heights.
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1470 PA-315, Suite 3

Wilkes-Barre, PA

18702

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Showing 1,579 reviews

May 01, 2025

Excellent people to deal with not pushy at all best experience I ever had with a dealership and 40 years More

by Miami
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Kotarski
May 01, 2025

Everyone was helpful. Darleen was knowledgeable. Darleen explained the car's features. She made the experience a pleasure. More

by PAULAP7804
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Craig
April 30, 2025

I was kept up to date with my vehicles service I appreciated the video of my car explaining what was done More

by sean108sandra
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
April 30, 2025

From when I arrived till I left everyone was very professional and kind. Joe Garcia was professional and extremely knowledgeable about the vehicle. I highly recommend him if you're looking for a More

by ddzaleppa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

It was absolutely excellent. They kept me informed about my vehicle and were extremely professional. I will highly recommend! More

by SMH1989
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
April 29, 2025

From scheduling to driving away I received excellent service! Kudos to Joe Goas he kept me well informed while I waited for my vehicle. He was polite and informative. He offered drinks and snacks to hel More

by JKTM2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

I loved the video review and then the follow up. Staff are friendly and professional. More

by EMFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

The dealership and salesperson, Joe Garcia, were attentive to my preferences and timeline and found the exact Audi A5 I was looking for. There was no pressure and I was informed through the entire p More

by calajulie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

From the moment I walked in, I was treated as if I was the only customer in the building. Brian helped me set up my phone and explained how to use it on the instrument panel. He also explained other thi More

by LILCV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

John has much to learn about the product, but is very obliging and willing to get the information asked… he is young, he will learn. The worst part of the buying experience is the “ secondary sales pitch More

by Raymo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Laino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer. I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers. Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for. If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can. -Mitch Kotarski General Sales Manager

Apr 28, 2025 -

Raymo responded

Over all, I think you have a fine dealership. What I have found unethical non the past, is including road hazard to a tire purchase without out asking if I wanted it. I asked for an “ out the door “ price on tires , I noticed a $160 addition cost, apparently $40 / tire. I reached out after I noticed, but did not hear back from your representative.., I just lived with it, but I resented it. I will think twice before buying tires there again. All anyone wants is a square deal. No surprise costs. But I usually get good service from WVA. I have had positive dealings with Brian. I have dealt with him for near 10 years.He seems to care. Joe mislead me on the tires. I have dealt with him for years as well, but I will be more cautious in the future. This is the first time I have never dealt with Troy. I suspect a portion of his compensation comes from selling additional warranties. But he seems competent. John is a nice kid and could not have been more obliging, but has much to learn.

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